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Customer Success Jobs in Highlands Ranch, CO (NOW HIRING)

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we ...

Vontier

Customer Success Specialist

Denver, CO · On-site

$60K - $75K/yr

Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...

New

Sugar AI Limited

Director, Customer Success

Denver, CO · On-site

$125 - $150/hr

About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to help our Americas customers achieve measurable outcomes and long-term value with SugarCRM. Your ...

Swimlane

Director, Customer Success

Denver, CO · On-site

$150 - $200/hr

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

$200 - $250/hr

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Symmetrio

Customer Success Manager

Denver, CO · Remote

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Trimble

Manager, Customer Success

Westminster, CO

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

$150 - $200/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

CFM Company

Customer Success Manager

Golden, CO · On-site

Customer Success Manager Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Trimble, Inc.

Manager, Customer Success

Westminster, CO · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Highlands Ranch, CO

Customer Success information

See Highlands Ranch, CO salary details

$34.1K

$87.2K

$146.9K

How much do customer success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success in Highlands Ranch, CO is $87,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $103,900.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Highlands Ranch, CO?

The most popular types of Customer Success jobs in Highlands Ranch, CO are:

What job categories do people searching Customer Success jobs in Highlands Ranch, CO look for?

The top searched job categories for Customer Success jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Customer Success jobs?

Cities near Highlands Ranch, CO with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $87,185 per year, or $41.9 per hour.

Director, Customer Success

StarRez

Denver, CO • Remote

$100K - $130K/yr

Full-time

Posted 6 days ago

Job description

About StarRez


StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role 

We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention. 

Role Specifics 

  • Work Location: Remote (US). This is a US-based role.  
  • Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.) 
  • Reporting Structure: This role reports to the VP, Global Customer Success. 

What You Will Own 

  • Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms. 
  • Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk. 
  • Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance. 
  • Own executive-level customer relationships and be the accountable leader on complex escalations, working closely with Support, Services and Account Management to resolve them. 
  • Review and improve our Customer Success operating model, including segmentation, health scoring, tooling and reporting, and make clear recommendations for improvements. 
  • Build the reporting layer that leadership relies on, producing Salesforce-based reporting and analysis for SLT and Board audiences. 
  • Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and Finance, so customers experience one joined-up company rather than a set of departments. 
  • Integrate Customer Success teams from acquired businesses into a single way of working. 

Required Qualifications 

  • 5+ years' experience leading Customer Success teams in a SaaS environment. 
  • Experience with Digital and Scaled Customer Success 
  • Experience leading people management, with team members based in more than one country or region. 
  • Demonstrated ownership of retention, renewal or utilization outcomes. 
  • Track record of managing and resolving complex escalations, including direct engagement with customer executives. 
  • Strong Salesforce skills, including building and interpreting reporting for senior audiences. 
  • Strong verbal and written communication skills, with the credibility to hold a room with both a customer executive and an internal leadership team. 
  • Evidence of improving process, tooling or ways of working rather than simply operating what already exists. 
  • Based in the United States and able to work in US business hours. 

Preferred Qualifications 

  • Experience working with higher education institutions, or an understanding of how university housing and residential life operate. 
  • Experience with renewals at scale, including forecasting and commercial negotiation. 
  • Experience integrating teams or processes following acquisition. 
  • Experience supporting more than one product or platform. 
  • Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows. 
US - Salary Range
$100,000—$130,000 USD

StarRez is an equal opportunity employer.