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Customer Success Training Program Jobs in Seminole, FL

Imprivata

Customer Success Manager I

Saint Petersburg, FL · On-site

$63K - $75K/yr

At Imprivata, we deliver unified access and security management programs that eliminate friction ... We are seeking a Customer Success Manager I to join our team. This is a hybrid opportunity based ...

Imprivata

Customer Success Manager I

Saint Petersburg, FL · On-site

$63K - $75K/yr

At Imprivata, we deliver unified access and security management programs that eliminate friction ... We are seeking a Customer Success Manager I to join our team. This is a hybrid opportunity based ...

Sherwin-Williams

Management & Sales Training Program

Tampa, FL

$47K - $52K/yr

  • Medical

  • Retirement

... success. Job duties involve contact with customers, which may include minors; and access to cash ... Complete training consistent with established program * Support business strategies to increase ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Seminole, FL

Customer Success Training Program information

See Seminole, FL salary details

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How much do customer success training program jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer success training program in Seminole, FL is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.46 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What job categories do people searching Customer Success Training Program jobs in Seminole, FL look for?

The top searched job categories for Customer Success Training Program jobs in Seminole, FL are:

What cities near Seminole, FL are hiring for Customer Success Training Program jobs?

Cities near Seminole, FL with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you

Customer Success Manager I

Imprivata

Saint Petersburg, FL • On-site

$63K - $75K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
 
We are seeking a Customer Success Manager I to join our team. This is a hybrid opportunity based out of our Waltham, MA; St. Petersburg, FL or Austin, TX office. 
 

Job Summary

The Customer Success Manager I (CSM I) is responsible for engaging with the majority of Imprivata’s SMB customers at key points throughout the customer journey. The CSM is a part of a CSM team and collectively they drive value and additional customer outcomes. Our CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers. This role will maintain working relationships internally with teams such as Renewals, Support, Sales, and leadership. This role is responsible for meeting key metrics such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. CSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers.

Duties and Responsibilities

  • Monitor metrics to accelerate product adoption, influence engagement and identify opportunities for growth.
  • Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active-usage, and NPS.
  • Maintains excellent knowledge of product, customer journey expectations, issue resolution, and customer risk management
  • Partner with renewals to protect and grow ARR for customer base through risk and renewals initiatives
  • Manage customer engagements at scale through Salesforce case management, Gainsight workflows, calls, and organized email communication
  • Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
  • Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
  • Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
  • Other duties as assigned and required.

Qualifications

  • Bachelor’s degree in Business or related discipline.
  • 1+ years’ experience in customer facing success, project management, or professional services role.
  • Experience with Saas in healthcare or commercial.
  • Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.
  • Proficiency with O365 tools.
  • Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers.
  • Aility to engage with C level executives and ability to take feedback from all levels.
  • Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
  • Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
  • Effective communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
This position offers a total compensation range of $63,000.00 to $75,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! 

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
 
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