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Customer Success Training Program Jobs in Miami, FL

HelloGov AI

Customer Success Specialist

Miami, FL

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Success here means keeping customers on track, resolving concerns quickly, and providing a positive ... Experience with CRM or AI-driven tools (training provided) * Highly organized, punctual, and self ...

Meltwater

Customer Success Manager II

Miami, FL · On-site +1

$80K - $108K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ... Conduct thorough onboarding and training sessions for new customers, facilitating seamless ...

Meltwater

Customer Success Manager II

Miami, FL · On-site

$80K - $108K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ... Conduct thorough onboarding and training sessions for new customers, facilitating seamless ...

Buildots

*Construction Customer Success Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... training of on-site users * Gain insights from data and the use of the system on projects and ... Employee Assistance Program (EAP) * Commuter benefits * Pet insurance * Voluntary life insurance

MaintainX

Enterprise Customer Success Manager

Miami, FL · On-site

$150/day

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Analyze engagement metrics and product usage patterns to continuously refine success programs and ... product demos, training, and business reviews. * Data-driven mindset with experience using ...

New

Iru

Customer Success Manager, Commercial

Miami, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop repeatable success plans tailored to customer segments ... Lead training sessions, webinars, and business reviews to demonstrate value * Monitor product usage ...

Iru

Customer Success Manager, Commercial

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop repeatable success plans tailored to customer segments ... Lead training sessions, webinars, and business reviews to demonstrate value * Monitor product usage ...

Sumsub

Junior Customer Success Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Providing clients with training and webinars. * Introducing clients to the new features and ... Prior experience as a Customer Success Manager, Account manager, Business Development Manager ...

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Showing results 21-40

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Miami, FL

Customer Success Training Program information

See Miami, FL salary details

$11

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$45

How much do customer success training program jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer success training program in Miami, FL is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.13 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Miami, FL?

For Customer Success Training Program jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Miami, FL look for?

The top searched job categories for Customer Success Training Program jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Success Training Program jobs?

Cities near Miami, FL with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you

Customer Success Specialist

HelloGov AI

Miami, FL

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.

Requirements

  • Make 200 direct outbound calls daily to customers
  • Guide customers through passport, visa, and registration applications
  • Handle escalations by de-escalating customer concerns with professionalism and efficiency
  • Drive customer retention and prevent cancellations or refunds
  • Provide customer insights to improve services and processes

Qualifications
  • 1+ year in customer success, sales support, or a call center environment
  • Proven de-escalation skills and ability to manage high call volume
  • Strong verbal communication and problem-solving ability
  • Experience with CRM or AI-driven tools (training provided)
  • Highly organized, punctual, and self-directed
  • Positive, team-oriented attitude with a results-driven mindset
  • Bachelor's degree preferred
  • Must be legally authorized to work in the U.S. (background check required)

Benefits

  • $50,000/year
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.