... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Quick apply
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Customer Success Manager
Toronto, ON · On-site
The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the ... Training and development from industry-leading experts * Cutting edge benefit programs that include ...
Customer Success Manager
Toronto, ON · On-site
The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the ... Training and development from industry-leading experts * Cutting edge benefit programs that include ...
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Quick apply
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Customer Success Manager
Mississauga, ON · On-site
... and program status. * Cement yourself as a trusted/strategic advisor with customers and drive ... Support the education services team in identifying and recommending staff training opportunities.
Customer Success Manager
Mississauga, ON · On-site
... and program status. * Cement yourself as a trusted/strategic advisor with customers and drive ... Support the education services team in identifying and recommending staff training opportunities.
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Quick apply
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Quick apply
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Quick apply
... Program. Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business ...
Customer Success Manager
Toronto, ON · On-site
The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the ... The CSM is focused on goal alignment, program management, establishing success metrics, and account ...
Customer Success Manager
Toronto, ON · On-site
The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the ... The CSM is focused on goal alignment, program management, establishing success metrics, and account ...
Be Seen First
Customer Success Associate
Ottawa, ON · On-site
CA$55K - CA$65K/yr
... training sessions. · A keen attention to detail, highly organized, and capable of managing a high ... CRM dashboard metrics. · Experience using HubSpot (or similar CRM systems) to document ...
Quick apply
Be Seen First
Customer Success Associate
Ottawa, ON · On-site
CA$55K - CA$65K/yr
... training sessions. · A keen attention to detail, highly organized, and capable of managing a high ... CRM dashboard metrics. · Experience using HubSpot (or similar CRM systems) to document ...
Scaled Customer Success Lead
Toronto, ON · On-site
CA$100K - CA$120K/yr
You'll report to Sydney Pearson, our Director of Customer Success, and partner closely with Customer Success, Product, Marketing, and Sales Operations to build an SMB program that's as streamlined as ...
Scaled Customer Success Lead
Toronto, ON · On-site
CA$100K - CA$120K/yr
You'll report to Sydney Pearson, our Director of Customer Success, and partner closely with Customer Success, Product, Marketing, and Sales Operations to build an SMB program that's as streamlined as ...
Scaled Customer Success Lead
Toronto, ON · On-site
CA$100K - CA$120K/yr
You'll report to Sydney Pearson, our Director of Customer Success, and partner closely with Customer Success, Product, Marketing, and Sales Operations to build an SMB program that's as streamlined as ...
Quick apply
Scaled Customer Success Lead
Toronto, ON · On-site
CA$100K - CA$120K/yr
You'll report to Sydney Pearson, our Director of Customer Success, and partner closely with Customer Success, Product, Marketing, and Sales Operations to build an SMB program that's as streamlined as ...
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining ... Lead the cross-functional development of comprehensive account programs, outlining key deliverables ...
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining ... Lead the cross-functional development of comprehensive account programs, outlining key deliverables ...
As a Ripple Treasury Customer Success Manager, you are a critical part of our customers' adoption ... programs. * Address customer inquiries, manage obstacles, and proactively identify ways to drive ...
As a Ripple Treasury Customer Success Manager, you are a critical part of our customers' adoption ... programs. * Address customer inquiries, manage obstacles, and proactively identify ways to drive ...
Senior Customer Success Associate
Toronto, ON · On-site +1
$65K - $80K/yr
Deliver product training and coaching across the customer lifecycle * Monitor usage and engagement metrics, and recommend ways customers can get more value from the product * Triage and project ...
Senior Customer Success Associate
Toronto, ON · On-site +1
$65K - $80K/yr
Deliver product training and coaching across the customer lifecycle * Monitor usage and engagement metrics, and recommend ways customers can get more value from the product * Triage and project ...
Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...
Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...
Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training ... Conduct thorough client meetings to gather detailed requirements and ensure project success.
Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training ... Conduct thorough client meetings to gather detailed requirements and ensure project success.
Customer Success Manager
Brantford, ON · On-site
On every program you own, you are responsible for driving ReturnPro's internal expectations, not ... Success at ReturnPro * You're a natural relationship-builder, people trust you quickly and feel ...
Customer Success Manager
Brantford, ON · On-site
On every program you own, you are responsible for driving ReturnPro's internal expectations, not ... Success at ReturnPro * You're a natural relationship-builder, people trust you quickly and feel ...
Lead the Future of Customer Success and ARR Growth! Ready to make a tangible impact on global ... Educate and support a global network of OEMs and Resellers on new subscription programs and service ...
Lead the Future of Customer Success and ARR Growth! Ready to make a tangible impact on global ... Educate and support a global network of OEMs and Resellers on new subscription programs and service ...
Customer Success/ Sales Associate
Toronto, ON · On-site
CA$53K - CA$70K/yr
Infobip is seeking a motivated and talented individual to join our team as a Customer Success ... Onboarding, mentorship, and training programs help you grow - no matter where you start.
Customer Success/ Sales Associate
Toronto, ON · On-site
CA$53K - CA$70K/yr
Infobip is seeking a motivated and talented individual to join our team as a Customer Success ... Onboarding, mentorship, and training programs help you grow - no matter where you start.
The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience ... Utilize adoption stats to gauge customer engagement, identifying opportunities for further training ...
The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience ... Utilize adoption stats to gauge customer engagement, identifying opportunities for further training ...
Customer Success Training Program information
What is a Customer Success Training Program?
A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are the key skills and qualifications needed to thrive in a Customer Success Training Program?
To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.
What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?
Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.
What is the difference between Customer Success Training Program vs Customer Support Specialist?
| Aspect | Customer Success Training Program | Customer Support Specialist |
|---|---|---|
| Credentials | Often includes certifications in customer success, communication, and product knowledge | Typically requires technical or product-specific knowledge, sometimes certifications in support tools |
| Work Environment | Focuses on proactive customer engagement, onboarding, and retention strategies | Primarily reactive, handling customer inquiries and troubleshooting |
| Industry Usage | Used in SaaS, tech, and service industries to train staff for customer success roles | Common in tech, retail, and service sectors for frontline support |
The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.
What are popular job titles related to Customer Success Training Program jobs in Ontario?
For Customer Success Training Program jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Ontario look for?
The top searched job categories for Customer Success Training Program jobs in Ontario are:
- Customer Success
- Associate Customer Success Manager
- Director Customer Success Manager
- Bilingual Customer Success Specialist
- Customer Success Manager Ii
- Account Success Manager
- Full Time Technical Customer Success Manager
- Product Success Manager
- Strategic Customer Success Manager
- Customer Success Manager Remote
What cities in Ontario are hiring for Customer Success Training Program jobs?
Cities in Ontario with the most Customer Success Training Program job openings:
Senior Customer Success Manager
Brampton, ON • On-site
Varicent
Full-time
Posted 13 days ago
Key responsibilities
Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle
Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes
Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs)
Job description
At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
Summary of the Role and Team
As a Senior Customer Success Manager, Strategic Accounts, you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.
Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions.
This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development.
What You Will Be Doing
- Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle
- Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes
- Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs)
- Drive product adoption and value realization by developing and executing customer-specific success and adoption plans
- Identify and support expansion opportunities that align with customer priorities and business objectives
- Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives
- Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements
- Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems
What You Bring
- Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment
- Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations
- Demonstrated success driving customer adoption, retention, value realization, or business outcomes
- Experience identifying account growth, expansion, renewal, or customer development opportunities
- Ability to connect customer business objectives to technology solutions and measurable business impact
- Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives
- Experience collaborating across cross-functional teams to achieve customer outcomes
- Bachelor's degree in Business, Information Technology, Finance, or equivalent experience
Success Outcomes
First 90 Days
- Build an understanding of Varicent's solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program
- Establish relationships with assigned customers and key internal stakeholders
- Review customer success plans, business priorities, renewal timelines, and growth opportunities across assigned accounts
- Begin leading customer engagements focused on business goals, adoption, and value realization
Within 6 Months
- Independently manage strategic customer relationships across the assigned portfolio
- Ensure customers have documented success plans aligned to measurable business outcomes and executive priorities
- Demonstrate progress in adoption, customer engagement, value realization, and retention activities
- Partner effectively with Sales and Renewal teams to identify expansion opportunities and support renewal readiness
- Establish trusted relationships with executive stakeholders across assigned accounts
Within 12 Months
- Serve as a strategic advisor to customer executives and key stakeholders across the portfolio
- Demonstrate measurable impact on customer retention, adoption, expansion, and business outcome achievement