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Customer Success Training Program Jobs in Ontario

Intouch Insight

Customer Success Manager

Kanata, ON

... training, and on-going adoption of our services and product suite. As part of the Operations team ... programs. A hands-on approach will enable you to work confidently within our coast-to-coast team ...

Spscommerce

Customer Success Executive

Toronto, ON · Hybrid

CA$78K - CA$117K/yr

As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ... Train customers on SPS Commerce products and retail compliance programs in a way that builds real ...

Pigment

Customer Success Manager

Toronto, ON · On-site +1

CA$115K - CA$155K/yr

As a Customer Success Manager, you'll ensure our customers achieve a high level of adoption and ... Deliver virtual presentations, webinars, and training materials to educate customers on best ...

IGT

Customer Success Manager

Mississauga, ON

... and program status. * Cement yourself as a trusted/strategic advisor with customers and drive ... Support the education services team in identifying and recommending staff training opportunities.

Achievers

Customer Success Manager II

Toronto, ON · On-site +1

CA$90K - CA$100K/yr

Formal sales training through a recognized program * Proficiency with CRMs such as Salesforce or ... Our customer success roles follow a defined commission structure that rewards your performance. For ...

Mortgage Automator

Customer Success Manager

Toronto, ON · On-site

Guide new clients through onboarding, ensuring they are set up for success and confident in using ... Continuous professional development with internal training and learning opportunities. * Modern ...

Ripple

Senior Customer Success Manager

Toronto, ON · On-site

As a Ripple Treasury Customer Success Manager, you are a critical part of our customers' adoption ... programs. * Address customer inquiries, manage obstacles, and proactively identify ways to drive ...

Caribou

Senior Customer Success Associate

Toronto, ON · On-site +1

$65K - $80K/yr

Deliver product training and coaching across the customer lifecycle * Monitor usage and engagement metrics, and recommend ways customers can get more value from the product * Triage and project ...

Emburse

Senior Customer Success Manager

Toronto, ON · Hybrid

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of ... Monitor Program & Reshop Performance : Proactively track customer metrics and reshop performance ...

Clio

Senior Customer Success Manager

Toronto, ON · Hybrid

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...

ReturnPro

Customer Success Manager

Brantford, ON · On-site

On every program you own, you are responsible for driving ReturnPro's internal expectations, not ... Success at ReturnPro * You're a natural relationship-builder, people trust you quickly and feel ...

Infobip

Customer Success/ Sales Associate

Toronto, ON

CA$53K - CA$70K/yr

Infobip is seeking a motivated and talented individual to join our team as a Customer Success ... Onboarding, mentorship, and training programs help you grow - no matter where you start.

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Strong program management capability across cross-functional stakeholders. * Willingness to travel ...

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Showing results 21-40

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Ontario

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are popular job titles related to Customer Success Training Program jobs in Ontario?

For Customer Success Training Program jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Ontario look for?

The top searched job categories for Customer Success Training Program jobs in Ontario are:

What cities in Ontario are hiring for Customer Success Training Program jobs?

Cities in Ontario with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Success Manager

Intouch Insight

Kanata, ON

Full-time

Posted 13 days ago

Job description

About Intouch Insight

Intouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. We've built our reputation on our range of customer experience measurement services and software products, which are trusted by hundreds of North America's most-loved brands, including well-known names in restaurants, retail, grocery and convenience.


The opportunity

We are looking for aCustomer Success Manager (CSM) to join our team. As a CSM, you show our clients Customer Experience done right, by guiding them through the process of onboarding, implementation, training, and on-going adoption of our services and product suite. As part of the Operations team, you work collaboratively across the organization to ensure on-time delivery of programs.

A hands-on approach will enable you to work confidently within our coast-to-coast team, learning about an ever-developing suite of products, and translating that knowledge to consistently provide real customer value.


Responsibilities and Duties

Overall Responsibilities:

  • Own the customer relationship post sales
  • Develop a trusted advisor relationship with customers
  • Provide appropriate business outcomes to ensure the achievement of customer goals
  • Ensure customers receive value through business insights not just data
  • Act as a customer advocate within the company and communicate effectively with internal and external stakeholders to ensure customer retention and customer success
  • Appropriate level of client engagement as per Intouch's client classification
  • Manage Hubspot as appropriate
  • Effectively manage monthly customer invoicing in a timely manner
  • Forecast customer volumes and track monthly project achievements.
  • Complete contract renewals, as applicable
  • Proficiency in market research principles and concepts

Customer Intake:

  • Complete full range of onboarding functions and duties
  • Complete presentations and trainings of our product suite
  • Collaborate with the customer and internal team in development of market research questionnaires using market research best practices
  • Maintain and own project timelines
  • Determine client reporting needs and assist in creating custom dashboards and reports as needed

Ongoing Customer Journey:

  • Educate customers on continuous platform improvements
  • Promote cross-platform usage of products to find opportunities for upsell/cross sell
  • Increase revenue of current client portfolio
  • Other duties as appropriate to represent our Vision, fulfill our Mission, and live by our Values and guiding principles.

Qualifications, Skills & Attitudes:

  • Bachelor's degree in a relevant field or equivalent experience
  • A minimum of 3+ years of experience in Customer Success Management, Client Management or Project Management
  • Detail-oriented and demonstrated commitment to high-quality output
  • Demonstrated ability to proactively contribute value in a team environment.
  • Proficiency with MS suite and Google suite, experience with AI tools.
  • Experience with customer-facing software solutions is preferable
  • Industry-specific experience or even retail experience is an asset
  • French is an asset


Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Intouch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact hr@intouchinsight.com

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