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Customer Success Support Engineer Jobs (NOW HIRING)

Pulsar

Customer Success Manager - US

Customer Success Manager At Pulsar, we're on a mission to transform how factories run, using real ... Own the relationship of a large group of customer accounts and support them at all stages of the ...

Georgia IT

Customer Success Engineer

Manhattan, NY · On-site

Customer Success Engineer Location: New York, NY (123 park avenue New York) Duration: Full-time ... support the platform throughout onboarding, feature delivery, and ongoing operations. Combining ...

SITEMETRIC™

Customer Success Manager

This role requires a self-motivated professional who can support customers from onboarding through ... Collaborate with sales, product, and engineering teams to enhance the customer experience.

Cloud Campaign

Support Engineer

Portland, OR · On-site

Support Engineer Reports To: VP, Revenue Employment Type: Full-Time Who We Are Cloud Campaign is ... Manage data piping into our customer success tool -- Custify * Help out with internal IT needs

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr (+ commission)

As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the ... You are not a reactive support resource. You are a proactive partner who drives adoption ...

CARTO

Customer Success Engineer

Customer Success Engineer Department: Customer Services Employment Type: Full Time Location: Remote -USA Reporting To: Ian Fox Description Everything happens somewhere - which is why spatial ...

Hightouch

Customer Success Engineer

$85K - $110K/yr

About the Role The Customer Success Engineering role is demanding and requires strong ... Participate in an on-call rotation to provide timely support and ensure continuity for customer ...

Hightouch

Customer Success Engineer

New York, NY · On-site

$85K - $110K/yr

About the Role The Customer Success Engineering role is demanding and requires strong ... Participate in an on-call rotation to provide timely support and ensure continuity for customer ...

Vatn Systems

Customer Success Engineer

Bristol, RI · On-site

What You'll Do * Own the end-to-end technical support experience for a portfolio of customers ... success engineering role - ideally in marine technology, robotics, or a similarly hardware ...

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How much do customer success support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Customer Success Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Strategic Customer Success Manager - Aerospace and Defence

Remote

CoLab Software
See more jobs at CoLab Softwareexternal

Full-time

Re-posted 25 days ago

Job description

About CoLab
At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
About the role
As a Strategic Customer Success Manager focused on Aerospace and Defence, you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI with large A&D companies. You'll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.
You will collaborate with Sales partners to support growth and retention and work closely with a team of Customer Engineering Advisors to enable customer teams on CoLab's capabilities. Your role is to execute a customer success strategy that drives retention, value realization, and long-term growth.
In-person customer engagement is a key part of this role's success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize personal travel constraints may arise and we expect Strategic CSMs to proactively plan for and prioritize in-person opportunities.
Twice annually we bring together all CoLabers at our HQ in St. John's, Newfoundland (typically in June and December), to participate in company Team Week.
What you'll do
  • Own gross revenue retention (GRR) across your book of business in aerospace and defence, with strong influence over NRR and account growth
  • Define and communicate a clear customer success strategy aligned to their goals and CoLab's expansion motion
  • Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes
  • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
  • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
  • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
  • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
  • Collaborate with Sales on growth strategy, account planning, and renewal execution
  • Identify risks early, define and execute action plans, escalate with urgency
  • Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success
  • Support champions in building internal case studies and advocacy to accelerate adoption and expansion
  • Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value
  • Partner with Sales in late-stage deals to shape rollout plans and success metrics
  • Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks
  • Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance
What we're looking for
  • 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
  • Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
  • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
  • Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
  • Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
  • Strong executive presence and communication skills
  • Comfortable operating in fast-paced, high-growth environments
  • Highly organized, data-driven, and accountable
  • Willingness to travel up to 25% of the time
Nice to have
  • Experience supporting engineering or manufacturing customers (CAD, PLM, or technical tools) in Aerospace and Defence
  • Familiarity with land-and-expand SaaS motions
  • Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)
You'll thrive at CoLab if you:
  • Excel at translating product functionality into customer value in a technical domain
  • Take ownership of customer outcomes and internal clarity
  • Thrive in a fast-paced, evolving environment where processes are still being shaped
  • Are energized by solving complex customer challenges
  • Lead strategic conversations with confidence and clarity
  • Excel at cross-functional collaboration, even in ambiguous territory
  • Operate with urgency and proactively mitigate risk
  • Translate product signals into actionable customer strategy

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