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Customer Success Startup Jobs (NOW HIRING)

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... Previous experience in a startup environment * Previous experience working with ecommerce brands

HelloGov AI

Customer Success Specialist

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... Success here means keeping customers on track, resolving concerns quickly, and providing a positive ...

HelloGov AI

Customer Success Specialist

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... Success here means keeping customers on track, resolving concerns quickly, and providing a positive ...

Doss

Customer Success Manager

San Francisco, CA · Hybrid

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts ...

Sourgum

Director of Customer Success

Jersey City, NJ · On-site

$130K - $150K/yr

Our Customer Success team is at the heart of how we build lasting relationships with our clients ... Startup DNA: resourceful, adaptable, thrives in fast-paced, evolving environments. Benefits

Bask Health

Customer Success Advocate

Manhattan, NY · Remote

We are a rapidly growing startup, and we work with care and intention to create a high-performance ... Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ...

Bask Health

Customer Success Advocate

New York, NY

We are a rapidly growing startup, and we work with care and intention to create a high-performance ... Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ...

Visalaw AI

Customer Success Manager

Memphis, TN · On-site +1

About Visalaw.ai Visalaw AI is a cutting-edge legal tech startup that leverages the power of ... The Customer Success Manager is a key executor of our client success playbook, responsible for ...

Visalaw AI

Customer Success Manager

Memphis, TN · On-site

About Visalaw.ai Visalaw AI is a cutting-edge legal tech startup that leverages the power of ... The Customer Success Manager is a key executor of our client success playbook, responsible for ...

Visalaw AI

Customer Success Manager

Memphis, TN · On-site

About Visalaw.ai Visalaw AI is a cutting-edge legal tech startup that leverages the power of ... The Customer Success Manager is a key executor of our client success playbook, responsible for ...

Findigs

Customer Success Associate

Manhattan, NY · Hybrid

The Team The core function of the Customer Success team is to ensure our clients have a seamless ... Prior startup experience. * Experience in Proptech or Fintech. * Experience creating content for a ...

Placer.ai

Customer Success Manager

$70K - $100K/yr

Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, w ... The Customer Success team serves as subject matter experts, trusted advisors, and advocates to ...

Bask Health

Customer Success Advocate

Manhattan, NY · On-site +1

We are a rapidly growing startup, and we work with care and intention to create a high-performance ... Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ...

Bask Health

Customer Success Advocate

Manhattan, NY · On-site

We are a rapidly growing startup, and we work with care and intention to create a high-performance ... Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ...

Bask Health

Customer Success Advocate

Manhattan, NY

We are a rapidly growing startup, and we work with care and intention to create a high-performance ... Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ...

Bask Health

Customer Success Advocate

Manhattan, NY

We are a rapidly growing startup, and we work with care and intention to create a high-performance ... Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ...

Placer.ai

Customer Success Manager

OR · Remote

$70K - $100K/yr

Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, w ... The Customer Success team serves as subject matter experts, trusted advisors, and advocates to ...

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All JobsCustomer Success Startup Jobs

Customer Success Startup information

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$83.1K

$140K

How much do customer success startup jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success startup in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Success Startup jobs? Cities with the most Customer Success Startup job openings:
Infographic showing various Customer Success Startup job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Cartful Solutions

New York, NY • On-site, Remote

Full-time

Posted 21 days ago

Job description

Job Description - Customer Success Manager

Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable "zero-party" data back to our clients. Each experience is configured to our client's unique industry use case using our proprietary software platform and tried and tested implementation process. We're working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly.

We are seeking an experienced account manager to join our Customer Success organization. Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client's personalized on-site product recommender. These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention.

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.

Duties and Responsibilities

  • Build relationships with core and secondary stakeholders, exploring additional areas of account growth
  • Engage in proactive account management to help secure the annual contract renewal
  • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client's performance dashboard to their specific needs
  • Monitor client data to identify areas for account optimization
  • Make sure that each client account is always working and making strong product recommendations
  • Transcribe client requests into clear, descriptive and actionable development tickets
  • Keep clients updated with progress on all outstanding development tickets & service requests
  • Request and deliver case studies, client quotes and referrals

Required Qualifications

  • Bachelor's degree in business, marketing, ecommerce or related field
  • 3+ years of professional client management experience in a fast growing startup environment
  • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders

Preferred Qualifications

  • Previous experience in a startup environment
  • Previous experience working with ecommerce brands
  • Familiarity with Google Analytics and Google Data Studio
  • Experience collaborating with developers

Chances are you'll love this job if:

  • The idea of working as part of a fast-paced, quickly growing startup is thrilling to you. You're resilient. You're able to handle the ups and downs of working in this environment.
  • You're a systems thinker. You want to find the most efficient way to get things done. You'll only do manual tasks if you can't figure out a way to automate it.
  • You're a team player. You're at your best when your work contributes to a larger goal. You like putting other people into a position where they can be successful.
Employment Type: FULL_TIME

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