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Customer Success Startup Jobs (NOW HIRING)

Nominal

Customer Success Manager

Manhattan, NY · On-site

Join our journey We're looking for a Customer Success Manager to build and scale our customer ... Experience in an early-stage startup environment, especially in a post-sales/CS role building ...

Burq, Inc.

Customer Success Manager

Customer Success Manager We're looking for a Customer Success Manager to help our growing customer ... This role is perfect for someone who thrives in a fast-paced startup environment, knows how to ...

Vouched

Strategic Customer Success Manager

This is a hands-on startup environment where team members operate across customer success, technical troubleshooting, support, and revenue growth. The right person will enjoy variety, autonomy, and ...

SOPHiA GENETICS

Director, Customer Success

Boston, MA · On-site

Are you a seasoned customer success leader with a passion for building relationships that drive ... Top 10 European Tech Startup * Top 10 European biotechs startup to watch * Top 25 East-Coast ...

TechCollect

Customer Success Lead

Rochester, MI · On-site

Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry ... the Customer Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ...

Reacher

Customer Success Manager

San Francisco, CA

About the Role: We're looking for an exceptional Customer Success Manager to join our team at ... Fast-paced startup environment with learning opportunities * Direct access to founders and ...

Ascend

Customer Success Manager

San Francisco, CA

$105K - $110K/yr

Comfortable operating in the ambiguity and pace of a high growth startup * Strong written and ... A consultative, relationship first approach to customer success with a proven track record of ...

HelloGov AI

Customer Success Specialist

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... Success here means keeping customers on track, resolving concerns quickly, and providing a positive ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the ... This role is ideal for someone who thrives in fast-paced startup environments, enjoys simplifying ...

Reacher

Customer Success Manager

San Francisco, CA · On-site

$70K - $110K/yr

About the Role: We're looking for an exceptional Customer Success Manager to join our team at ... Fast-paced startup environment with learning opportunities * Direct access to founders and ...

HelloGov AI

Customer Success Specialist

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... Success here means keeping customers on track, resolving concerns quickly, and providing a positive ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... Previous experience in a startup environment * Previous experience working with ecommerce brands

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How much do customer success startup jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success startup in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Success Startup jobs? Cities with the most Customer Success Startup job openings:
Infographic showing various Customer Success Startup job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Nominal

Manhattan, NY • On-site

Full-time

Posted 16 days ago

Job description

Description
Who are we?
We are Nominal, and we're building the financial operating system for the most ambitious and fast-growing companies of our generation. We combined big data and GenAI to disrupt the ERP space that hasn't changed in the last 25 years - and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to enhance the global economy while doing the most important work of your career.
Nominal's culture is fast-paced, dynamic, with high focus on execution. The team includes engineers and operators from Netapp, Microsoft, Varonis, BigPanda, Riskified, HiBob, Armis, CheckPoint, and similar backgrounds. Expect an environment where smart, hands-on leadership is celebrated, and thoughtful ownership, initiative and open communication are part of the core values.
Our Team
We are a team of seasoned executives and world-class engineers with a proven track record. Our leadership has been down this road before and our collective experience and insights are now channeled into creating a groundbreaking financial platform. We push our limits and challenge the status quo. We are backed by top VCs alongside prominent industry leaders.
Join our journey
We're looking for a Customer Success Manager to build and scale our customer success function from the ground up - turning early wins into repeatable success and expansion.
As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing product adoption, secure renewals, and expand revenue through upsells and cross-sells. You will work hand-in-hand with our technical onboarding team, product team, and engineering to shape how customers use our platform and to scale the CS process as Nominal grows.
Responsibilities and Impact
  • Own the full customer lifecycle post-go-live: onboarding, adoption, renewal, and expansion.
  • Develop success plans with customers to ensure measurable business outcomes.
  • Monitor customer health metrics and usage signals; proactively engage to mitigate churn risk and promote growth opportunities.
  • Manage a revenue target tied to renewals and expansion (upsells and cross-sells);
  • Work with customers to identify manual accounting processes and translate them into Nominal automation opportunities.
  • Work closely with our technical implementation team to ensure seamless hand-off of agentic workflows from implementation into success, and ongoing value delivery.
  • Work closely with the Product team: gather and synthesize customer feedback, identify feature gaps, inform roadmap priorities.
  • Define and document CS playbooks, processes, metrics, and tooling (e.g., health scoring, dashboards, playbooks for expansions).
  • Lead regular business reviews with customers (quarterly, executive), tracking value delivered and renewing/expanding contracts.
  • Champion customer advocacy: case studies, references, testimonials, and user-community development.

Requirements
  • Bachelor's degree (business/finance preferred)
  • 3-5+ years of customer-facing experience (customer success, account management, or post-sales in SaaS environment).
  • Excellent communication and relationship management skills.
  • Analytical mindset, data-driven decision-making.
  • Ability to collaborate across functions (product, engineering, GTM, customers) in a fast-paced startup.
  • Comfortable working with automation technologies or AI-driven workflows.
  • Willingness to travel occasionally for customer engagements and collaboration.

Preferred Qualifications
  • Experience in an early-stage startup environment, especially in a post-sales/CS role building processes from scratch.
  • Strong understanding of accounting processes, data structures, and financial workflows.
  • Familiarity with CRM/CS platforms (Salesforce, Gainsight, etc.), analytics tooling, and customer health monitoring.
  • Background in automation, workflow, or data-heavy SaaS products.

Apply