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Customer Success Rep Jobs in Utah (NOW HIRING)

Trovy

Customer Success Representative

Salt Lake City, UT · On-site

$20 - $22/hr

Role Overview As a Customer Success Representative, you'll be a front-line point of contact for Trovy customers, helping them move through onboarding, collecting and processing documents, and ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Food Products

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · Hybrid

$42K/yr

A Customer Success Representative?s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Socket.dev

Customer Success

Salt Lake City, UT · On-site

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

LiveSwitch

Customer Success

Salt Lake City, UT · On-site

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

Liveswitch, Inc.

Customer Success

Salt Lake City, UT · On-site

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time | $21/hour + Monthly Performance Bonus Do ... Represent AlterMe's supportive, empowering brand voice in every interaction. * Work with a ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time$21/hour + Monthly Performance Bonus Do you ... Represent AlterMe's supportive, empowering brand voice in every interaction. * Work with a ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the ...

Entrata

Customer Success Manager

Lehi, UT · On-site +1

$61K - $96K/yr

Represent customer needs and feedback in sprint reviews and product planning conversations ... customer success, account management, or similar client-facing role * Experience working with ...

Entrata

Customer Success Manager

Lehi, UT · On-site +1

Represent customer needs and feedback in sprint reviews and product planning conversations ... customer success, account management, or similar client-facing role * Experience working with ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

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Showing results 1-20

All JobsCustomer Success Rep JobsCustomer Success Rep Jobs in Utah

Customer Success Rep information

See Utah salary details

$10

$22

$43

How much do customer success rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer success rep in Utah is $22.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.98 per hour, depending on experience, location, and employer.

What is a customer success rep?

A Customer Success Representative (CSR) is a professional who helps customers get the most value out of a company's products or services. Their main goal is to ensure customer satisfaction, foster long-term relationships, and help clients achieve their desired outcomes. CSRs proactively address customer needs, provide training or support, and often act as a bridge between customers and internal teams. They play a crucial role in reducing churn and increasing customer loyalty by ensuring users have a positive experience.

How does a customer success rep typically collaborate with other departments to ensure client satisfaction?

Customer Success Reps frequently work cross-functionally with teams such as Sales, Support, and Product to address client needs and resolve issues. They often relay customer feedback to the Product team to help drive improvements and coordinate with Support to quickly resolve technical problems. This collaboration ensures a seamless client experience and helps maintain strong, long-term relationships. Being proactive in communication and fostering teamwork are key components of success in this role.

What are the key skills and qualifications needed to thrive as a customer success rep, and why are they important?

To thrive as a Customer Success Rep, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM software such as Salesforce or Zendesk and proficiency in tracking customer interactions are typically required. Active listening, patience, and relationship-building are critical soft skills that help foster trust and loyalty with clients. These skills ensure customers achieve their goals with the product or service, driving satisfaction, retention, and long-term business growth.

What is the difference between Customer Success Rep vs Customer Support Specialist?

AspectCustomer Success RepCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and technical problems
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Common UsageSoftware, SaaS, subscription servicesTechnical products, hardware, software support

While both roles involve customer interaction, Customer Success Reps focus on proactive engagement to ensure long-term satisfaction, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or service focus within customer-facing roles.

What cities in Utah are hiring for Customer Success Rep jobs?

Cities in Utah with the most Customer Success Rep job openings:

Customer Success Rep jobs near you
Infographic showing various Customer Success Rep job openings in Utah as of September 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 76% In-person, 5% Hybrid, and 19% Remote job distribution, with an average salary of $45,854 per year, or $22 per hour.

Customer Success Representative

Salt Lake City, UT • On-site

Trovy Technologies, Inc
See more jobs at Trovy Technologies, Incexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Answer inbound customer calls, emails, and chats to assist with their inquiries and support needs.

  • Request, follow up on, and organize customer documents to complete applications or draw requests.

  • Guide customers through onboarding, verify document completeness, and update them on application status.

Job description

About Trovy
Trovy is building the financial home base for America's 86 million homeowners - the go-to platform for managing your home and accessing low-rate credit, because life is expensive and unpredictable. We believe your biggest asset should unlock your best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around your home equity. Backed by top-tier venture capital, Trovy is led by a team of proven fintech innovators on a mission to make homeownership and personal finances more manageable. Don't own a home without it.
Role Overview
As a Customer Success Representative, you'll be a front-line point of contact for Trovy customers, helping them move through onboarding, collecting and processing documents, and answering questions about their HELOC. This is a purely relationship- and service-focused role; it does not involve sales, quotas, or commissions of any kind. You'll be focused entirely on delivering a genuinely great customer experience.
What matters most is your communication skills, attention to detail, and reliability in following established processes.
What You'll Do
  • Answer inbound customer calls, emails, and chats in a timely and professional manner
  • Request and follow up on outstanding documents needed from customers to complete their application or draw request
  • Upload, label, and organize customer documents accurately in Trovy's systems
  • Guide applicants through the onboarding process, including document collection and identity verification steps
  • Follow established operations processes with precision and consistency, and flag gaps or inefficiencies as you find them
  • Actively collaborate with the operations team to refine and improve workflows
  • Relay customer feedback and common friction points to the product and operations teams
  • Identify and escalate any compliance-sensitive customer issues to the appropriate team
  • Verify that customer-submitted documents are complete and legible before passing them along for review
  • Follow up with customers on missing signatures or outstanding stipulations/conditions
  • Send customers status update notifications as their application or draw moves through each stage
  • Perform basic troubleshooting for customers having trouble logging into or navigating the customer portal
  • Enter and update customer and loan information accurately in Trovy's loan origination system
  • Maintain accurate, well-organized records of customer interactions in Trovy's systems
  • Stay current on Trovy's product features and day-to-day support procedures
  • Schedule and coordinate callback times with customers as needed
  • Monitor and manage a shared customer support inbox/queue to ensure timely responses
  • Track turnaround times and SLA metrics on open customer cases

What We're Looking For
  • Prior customer service or call center experience is a plus
  • Experience with Zendesk or a similar customer support platform is a plus
  • Strong written and verbal communication skills; you can explain things clearly and patiently
  • Customer-first mindset with a genuine interest in helping people
  • Comfort working in a fast-paced, startup environment where processes are still being built
  • Highly organized with strong attention to detail, especially when handling documents and account records
  • Process-oriented mindset with a bias toward improvement: you notice when something could work better and you say so
  • Collaborative by nature; you work well across teams
  • Ability to work independently and manage multiple customer interactions simultaneously

Compensation & Benefits
  • Compensation: $20.00-$22.00 per hour (non-exempt)
  • Ownership: Equity compensation in addition to hourly pay
  • Market Opportunity: Join a team tackling the $30T home equity market
  • Early Impact: Help shape our operations from the ground up
  • Success: This is not a sales role; no quotas, no commissions. Your success is measured by customer outcomes
  • Location: On-site Salt Lake City
  • Benefits: 401K account, 100% company-paid dental, medical, vision and life insurance, set paid time off days, and more

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