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Customer Success Project Manager Jobs in Provo, UT

Lightspeed DMS

Project Manager

South Jordan, UT · On-site

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for ... Working cross-functionally with Sales, Customer Success, and Product, you will guide dealerships ...

Doist

Sr Manager, Customer Success

Lehi, UT · On-site

$150 - $160/hr

What You'llDo NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as the commercial and analytical engine behind our Customer Success organization. This is not a backward ...

New

NetDocuments

Sr Manager, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as the commercial and analytical engine behind our Customer Success organization. This is not a ...

NetDocuments

Sr Manager, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as the commercial and analytical engine behind our Customer Success organization. This is not a ...

New

Lightspeed DMS

Project Manager

South Jordan, UT · On-site

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for ... Working cross-functionally with Sales, Customer Success, and Product, you will guide dealerships ...

Coast

Manager of Customer Success

Draper, UT · On-site

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds ...

Coast

Manager of Customer Success

Draper, UT · On-site +1

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...

FDS Distributors

Customer Success Specialist

Provo, UT · On-site

$21 - $22/hr

Review project plans and specifications (training provided) to generate accurate pricing for fence ... Enter and track customer interactions through our CRM system accurately and consistently. * Provide ...

Podium

AI Enterprise Customer Success Manager

Lehi, UT · On-site

AI Enterprise Customer Success Manager At Podium, we bring AI Employees to local businesses that ... Oversee various projects occurring simultaneously across different departments to ensure that your ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Provo, UT

Customer Success Project Manager information

See Provo, UT salary details

$30.7K

$78.6K

$132.4K

How much do customer success project manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success project manager in Provo, UT is $78,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What job categories do people searching Customer Success Project Manager jobs in Provo, UT look for?

The top searched job categories for Customer Success Project Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Customer Success Project Manager jobs?

Cities near Provo, UT with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Provo, UT as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,576 per year, or $37.8 per hour.

Mid-Market Customer Success Manager

Piston Technologies

Lehi, UT • On-site

Full-time

Posted yesterday

New

Job description

Role Overview

Key Responsibilities

Account Management

  • Serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts.
  • Build trust with owner-operators through regular, proactive communication - not just reactive support.
  • Monitor account health and identify retention risk before it becomes churn.
  • Support renewal conversations and identify expansion opportunities.

Onboarding & Implementation

  • Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience.
  • Coordinate across internal teams and third-party vendors (POS providers, fuel system integrators, payment processors) to keep onboarding on schedule.
  • Troubleshoot operational issues that arise during and after go-live, escalating appropriately.

Cross-Functional Collaboration

  • Partner with Sales to ensure a smooth handoff from contract signature to onboarding kickoff.
  • Feed customer and operational insights back to Product/Operations to improve the customer experience and our product offering.

Qualifications

  • 3-5+ years in customer success, account management, or client services in a B2B environment with operational or technical complexity.
  • Experience managing a low-volume, high-value account portfolio - comfortable as a single point of contact for a small number of large, complex relationships.
  • Experience in FinTech, payments, or financial services is highly valued - particularly exposure to payment processing, PCI compliance, or regulated onboarding workflows.
  • Familiarity with fuel retail or adjacent operations is a strong plus: POS systems, fuel dispenser/tank monitoring, payment processing, or EMV.
  • Demonstrated project management ability - can run a multi-stakeholder onboarding plan without significant oversight.
  • Comfortable holding renewal and expansion conversations, even without full sales ownership.

Qualities & Characteristics

  • Technically curious, not technically intimidated - unbothered by POS terminals and fuel system integrations, and able to translate that complexity for non-technical operators.
  • Relationship-first operator who builds real, lasting trust with owner-operators over time.
  • Calm under operational pressure - treats a broken pump as a real-world, high-stakes issue, not an abstract ticket.
  • Strong follow-through and ownership; visible accountability across a small, high-complexity book of business.
  • Comfortable navigating small-business and independent owner-operator dynamics - direct, relationship-based communication rather than formal enterprise procurement style.
  • Used to high-stakes, low-tolerance-for-error environments, where accuracy and follow-up genuinely matter.

Nice to Have

  • Prior experience in fuel, convenience retail, petroleum distribution, or a similarly regulated field-services industry.
  • Experience with CRM/CS platforms (Salesforce, Gainsight, HubSpot, Intercom, or similar).

Why Piston

Fuel retail runs on infrastructure that hasn't meaningfully changed in decades - legacy POS systems, clunky payment rails, and processes that make even simple things (like onboarding a new location) harder than they should be. Piston exists to fix that.

We're a fintech company built specifically for the fuel space, and the market has responded: we grew 364% over the past year, and in July we closed our Series A to fuel the next stage of growth.

That kind of growth means the work is real, not theoretical. The relationships you manage, the systems you help onboard, and the accounts you own will directly shape how a fast-scaling fintech company grows in a massive, underserved industry. This isn't a company where you're the 400th CSM hire working a narrow slice of a mature product - you'll have outsized ownership, direct exposure to leadership, and the chance to help define what great customer success looks like here from an early stage.

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