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Customer Success Project Manager Jobs in Miami, FL

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Guardz

Customer Success Manager

Miami, FL · On-site

Customer Success Manager Miami, Florida, United States Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a ...

EverDriven

Customer Success Manager

Miami, FL · Remote

Ability to manage multiple priorities and projects simultaneously in a fast-paced environment * Proactive and self-motivated with a passion for customer success and a track record of achieving goals

AJAIA

Customer Success Manager

Fort Lauderdale, FL · Remote

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

Dragon Pharma Labs

Customer Success Manager

Opa Locka, FL · On-site

$30 - $37/hr

As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. In this role, you will be responsible for ...

Guardz

Customer Success Manager

Miami, FL · On-site

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

sauce

Customer Success Manager

Miami, FL · On-site

Customer Success Manager (CSM) Sauce is a premier restaurant technology platform that helps businesses grow with our commission-free delivery and pickup structure and proprietary delivery ...

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned ... This includes development of relationships with a cross-functional executives and project leaders ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ... Strong project management skills - you can run a complex onboarding or rollout without losing the ...

Sauce

Customer Success Manager

Miami, FL · On-site

We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...

Sauce

Customer Success Manager

Miami, FL · On-site

We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...

Sauce

Customer Success Manager

Miami, FL · On-site

We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...

Influur

Customer Success Manager

Miami, FL · On-site

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Influur

Customer Success Manager

Miami, FL · On-site

We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

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Showing results 21-40

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Miami, FL

Customer Success Project Manager information

See Miami, FL salary details

$31.1K

$79.4K

$133.9K

How much do customer success project manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success project manager in Miami, FL is $79,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Miami, FL?

For Customer Success Project Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Miami, FL look for?

The top searched job categories for Customer Success Project Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Success Project Manager jobs?

Cities near Miami, FL with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Miami, FL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,446 per year, or $38.2 per hour.

DMS Customer Success Manager

The Hackett Group

Miami, FL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description

General Profile

A Customer Success Manager acts as a liaison between our Support Center and our customers and the different units in the organization. It's one of the most important drivers of value from a customer's perspective is the perception of the service provider's services.

It's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and is able to provide services that meet these needs.

Responsibilities

  • Customer Experience: CSM responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. CSM will ensure the timely and successful delivery of our services according to customer needs and improve the entire customer experience.
  • Crisis Management: Point of Contact for the escalation path during emergencies, critical or major incidents. 24/7 Availability.
  • Operation Management: Coordination with key internal roles. Responsible for overseeing all customers' budgets. Provide Accounts Status Reports to Upper Management.
  • Business Delivery: Monitor quality of delivery levels ensuring high levels of attention to detail.
  • Project Management: Leads projects related to the customers.
  • Service Level Management: Monitor quality of services based on service-level agreements and take action when needed.

Required skills/experience

  • Project Management
  • Account Management
  • Sales/Upselling.
  • Task Coordination & Resource Planning
  • Relationship-building
  • Strategic thinking
  • Assertiveness and diplomacy
  • Energy and focus
  • Strong communication skills
  • Highly skilled negotiating and problem-solving skills
  • Leadership skills
  • Ability to be collaborative and to encourage collaboration
Job Info
  • Job Identification 387
  • Degree Level University
  • Job Schedule Full time
  • Locations Miami, FL, United States

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