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Customer Success Manager Remote Edtech Jobs in Locust, NC

Xsolla

Customer Success Manager

Concord, NC · Remote

$75K - $90K/yr

ABOUT YOU We are looking for a Customer Success Manager who is executive-level communicator, deeply relationship-driven, and solutions-oriented to join our Customer Success team. The best candidate ...

New

360 Blue

VP, Customer Success

Charlotte, NC · Remote

$50K/yr

Develop repeatable operating processes and enhance supporting systems - CRM/CS platform hygiene ... Flexible PTO policy Fully remote position (Preference given to those in the Dallas/Ft.Worth area ...

360 Blue

VP, Customer Success

Charlotte, NC · Remote

$50K/yr

Develop repeatable operating processes and enhance supporting systems - CRM/CS platform hygiene ... Flexible PTO policy Fully remote position (Preference given to those in the Dallas/Ft.Worth area ...

Genesys

Customer Success Director

Concord, NC · On-site +1

Proficiency with CRM and customer success tools such as Salesforce and Gainsight * Advanced data analysis skills with the ability to present insights to executive audiences * Strong communication ...

PushPress

CX: Customer Success Specialist

Concord, NC · Remote

About PushPress PushPress is the AI-powered gym management platform built for boutique fitness. We ... The Role We're looking for a Customer Success Specialist to own the full client lifecycle for Grow ...

Instrumentl

Customer Enablement Manager

Concord, NC · Remote

$70K - $85K/yr

About the role: We're hiring a Customer Enablement Manager , reporting to the Manager, Customer Success to create and deliver educational experiences for customers at every stage of their journey.

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Customer Success Manager Remote Edtech information

See Locust, NC salary details

$28.2K

$72.1K

$121.5K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager remote edtech in Locust, NC is $72,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $85,900.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Locust, NC look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Locust, NC are:

What cities near Locust, NC are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Locust, NC with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Customer Success Manager

Xsolla

Concord, NC • Remote

$75K - $90K/yr

Full-time

Posted yesterday

New

Job description

ABOUT YOU

We are looking for a  Customer Success Manager who is executive-level communicator, deeply relationship-driven, and solutions-oriented to join our Customer Success team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build and nurture deep strategic partnerships with clients, serve as a trusted advisor at the executive level, and drive measurable partner growth and retention.

Strong executive communication skills, emotional intelligence, and a data-driven approach to relationship management is essential, along with experience in Customer Success, Account Management, or senior client-facing roles managing accounts. The ability to manage a complex, high-demand portfolio with autonomy, navigate high-pressure escalations with composure, and drive cross-functional alignment will be key to your success in this role.

If you're passionate about building long-term strategic partnerships and delivering measurable value to clients and love supporting developers and publishers in scaling their business through seamless, trusted partnerships we would love to hear from you!

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

For more information, visit xsolla.com.

Key Responsibilities:

  • Serve as a trusted, consultative partner to clients post-sale, ensuring they achieve measurable value and success with the organization’s products and services.

  • Maintain a deep understanding of clients’ industries, business objectives, and market challenges to provide relevant recommendations and insights.

  • Assist in client onboarding, product implementation, and training to ensure a smooth and effective customer experience.

  • Proactively engage with clients to ensure product or service functionality, identify potential issues early, and provide solutions that maximize satisfaction.

  • Collaborate cross-functionally with sales, marketing, product, and technical teams to align on client goals and ensure consistent delivery of service.

  • Track key success metrics, such as client engagement, adoption rates, renewals, and churn, to measure and drive customer health and satisfaction.

  • Identify opportunities for client growth, including up-sell and cross-sell potential, by aligning product capabilities with customer needs.

  • Conduct regular business reviews with clients to evaluate performance outcomes, gather feedback, and recommend enhancements.

  • Develop and maintain documentation for client accounts, including activity records, success plans, and performance summaries.

  • Act as a client advocate within the organization, communicating feedback to improve product features, services, and support.

  • Stay current with industry trends and product developments to serve as a knowledgeable resource for clients.

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.

  • 3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment.

  • Proven ability to manage customer relationships and deliver measurable results in retention and satisfaction.

  • Strong communication, interpersonal, and presentation skills.

  • Analytical mindset with experience using customer success metrics and tools to measure engagement and performance.

  • Proficiency with CRM and customer success software (e.g., Salesforce, Gainsight, HubSpot, ChurnZero).

  • Excellent problem-solving skills and ability to anticipate client needs.

  • Strong organizational skills with the ability to manage multiple clients and priorities simultaneously.

  • Collaborative and customer-oriented mindset with a passion for driving client success.

Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
 
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
 
Criminal History Consideration:
For the Customer Success Manager role, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
 
Relevance to Job Responsibilities:
 
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
 
Rights Under the Fair Chance Act:
 
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.