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Customer Success Manager Remote Edtech Jobs in Hanover, MD

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

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Customer Success Manager Remote Edtech information

See Hanover, MD salary details

$32.3K

$82.6K

$139.3K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager remote edtech in Hanover, MD is $82,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Hanover, MD look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Hanover, MD are:

What cities near Hanover, MD are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Hanover, MD with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Hanover, MD as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,649 per year, or $39.7 per hour.

Enterprise Customer Success Manager, Federal

Invicti Security

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Who You Are:

Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

Location: Candidates to be based in Washington, DC

What You’ll Be Doing:

  • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • Acting as the voice of the customer
  • Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retaining long-term partnerships by independently renewing and expanding successful customers
  • Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Tracking accounts to identify churn risks and working proactively to mitigate such risks

Requirements

What You'll Need:

  • A minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
  • 2-3 years of experience working with the US Federal Government
  • Experience building relationships with clients
  • Familiarity with managing customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations

Benefits

Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

Parental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting

We Value Adult/Life Balance:

Remote Working: Remote working from Washington, DC

Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice

We Value You:

Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth

At Invicti, we believe our people are at the core of our success. Our Total Rewards approach is designed to attract, support, and grow exceptional talent by offering a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development. We take a global, flexible approach that aligns with our business goals and values while adapting to regional needs. Above all, we are committed to transparency and ensuring our employees understand how we invest in their success and well-being.

As we operate in a dynamic, fast-paced industry, this role evolves with the business. While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth

"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."