This is a remote position with a regional focus. This position supports customers in Minnesota and ... Manage full sales cycle from prospecting through close * Travel within your assigned geography to ...
This is a remote position with a regional focus. This position supports customers in Minnesota and ... Manage full sales cycle from prospecting through close * Travel within your assigned geography to ...
Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Change Manager I - Remote Your Role: The Change Manager I are responsible for ...
Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Change Manager I - Remote Your Role: The Change Manager I are responsible for ...
Sales Demo Specialist
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$70K - $80K/yr
Collaborate with Product Management, Marketing, Customer Success, and Subject Matter Experts to ... Ability to work effectively in a remote-first organization. * Willingness to travel periodically ...
Sales Demo Specialist
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As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance ... success after you learn the business yourself. You will gain valuable experience in management ...
Remote Entry-Level Leader
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Remote Sales & Engagement Associate
Providence, RI · Remote
$85K - $150K/yr
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Communicate proactively with customers, providing clear updates and managing expectations ... Our success has been realized through investments in our proprietary software and market expertise.
(Remote) Support Analyst
Carolina, RI · Remote
Communicate proactively with customers, providing clear updates and managing expectations ... Our success has been realized through investments in our proprietary software and market expertise.
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Newport, RI · On-site +1
... manage appointments Work within a structured system designed for success Benefits What We Provide Remote work (work from anywhere) Step-by-step training and mentorship Weekly team support and ...
Remote Entry Level Leadership
Newport, RI · On-site +1
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Entry Level CSR Virtual
Coventry, RI · On-site +1
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... success. Looking for a role where you can truly make a difference? In this dynamic role, you'll ... As the EVP, you'll not just manage; you'll inspire. Hundreds of customers will rely on your vision ...
... success. Looking for a role where you can truly make a difference? In this dynamic role, you'll ... As the EVP, you'll not just manage; you'll inspire. Hundreds of customers will rely on your vision ...
... success. Looking for a role where you can truly make a difference? In this dynamic role, you'll ... As the EVP, you'll not just manage; you'll inspire. Hundreds of customers will rely on your vision ...
... success. Looking for a role where you can truly make a difference? In this dynamic role, you'll ... As the EVP, you'll not just manage; you'll inspire. Hundreds of customers will rely on your vision ...
... our customers. Success in this role requires a strategic business partner for the EVP who can ... Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical ...
... our customers. Success in this role requires a strategic business partner for the EVP who can ... Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical ...
... our customers. Success in this role requires a strategic business partner for the EVP who can ... Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical ...
... our customers. Success in this role requires a strategic business partner for the EVP who can ... Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical ...
... our customers. Success in this role requires a strategic business partner for the EVP who can ... Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical ...
... our customers. Success in this role requires a strategic business partner for the EVP who can ... Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven success leading hospital revenue cycle operations and managing performance based on industry ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven success leading hospital revenue cycle operations and managing performance based on industry ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven success leading hospital revenue cycle operations and managing performance based on industry ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven success leading hospital revenue cycle operations and managing performance based on industry ...
Senior Data Engineer | Emerging Products
NC · On-site +1
$106K - $144K/yr
... management, autonomous patching, backup, and remote access in a single console to improve ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Senior Data Engineer | Emerging Products
NC · On-site +1
$106K - $144K/yr
... management, autonomous patching, backup, and remote access in a single console to improve ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Software Packaging Engineer
NC · On-site +1
... management, autonomous patching, backup, and remote access in a single console to improve ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Software Packaging Engineer
NC · On-site +1
... management, autonomous patching, backup, and remote access in a single console to improve ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Senior Software Engineer, Full-Stack | Patching
NC · On-site +1
$150K - $200K/yr
... management capabilities at scale. Location -- We are flexible on remote working from home, if you ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Senior Software Engineer, Full-Stack | Patching
NC · On-site +1
$150K - $200K/yr
... management capabilities at scale. Location -- We are flexible on remote working from home, if you ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Customer Success Manager Remote Edtech information
How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?
As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.
What does a customer success manager do in a remote Edtech company?
A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.
What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?
| Aspect | Customer Success Manager Remote Edtech | Customer Support Specialist Remote Edtech |
|---|---|---|
| Primary Role | Builds long-term relationships, onboarding, and retention of clients | Provides technical assistance and resolves user issues |
| Required Skills | Customer relationship management, communication, onboarding | Technical troubleshooting, communication, problem-solving |
| Work Environment | Client-facing, proactive engagement, strategic focus | Help desk, reactive support, technical troubleshooting |
| Common Certifications | Customer success certifications, CRM tools | Technical support certifications, product-specific training |
While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.
What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?
To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What job categories do people searching Customer Success Manager Remote Edtech jobs in Rhode Island look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Rhode Island are:
- Senior Customer Success Manager Edtech
- Ehr Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Weekend Customer Success
- Customer Success Saas
- Weekend Customer Success Manager
- Overnight Virtual Customer Success Manager
- Work From Home Customer Success
- Director Customer Success Manager
- Seasonal Customer Success Manager
What cities in Rhode Island are hiring for Customer Success Manager Remote Edtech jobs? Cities in Rhode Island with the most Customer Success Manager Remote Edtech job openings:
Territory Sales Representative SLED - MN / WI Territory
Cumberland, RI • On-site, Remote
Full-time
Retirement, PTO
Re-posted 21 days ago
Staples rating
5.8
Based on 630 frontline employees who took The Breakroom Quiz
427th of 732 rated retailers
Job description
Staples is business to business. You're what binds us together.
As a Sales Consultant supporting our State, Local, and Education (SLED) segment, you will play a key role in driving new business growth by acquiring new customers and expanding Staples' footprint within your assigned territory. This is a fast-paced, high-impact role designed for driven sellers who thrive in a high-activity environment and are motivated by winning new business. Expected to travel to meet clients face to face & effectively use remote methods (phone/internet) to maintain and grow sales relationships within owned geographies.
Work Location: This is a remote position with a regional focus. This position supports customers in Minnesota and Wisconsin. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region.
What you'll be doing:
- Drive new business acquisition by identifying, prospecting, and closing net new customers
- Consistently meets activity goals and daily metrics with a hunter mindset/approach, outbound dials, sell time, live contacts, and created opportunities
- Maintain a high level of daily sales activity including outbound calls and meetings
- Manage full sales cycle from prospecting through close
- Travel within your assigned geography to meet clients
- Partner with internal teams to progress opportunities
- Develop tailored solutions aligned to customer needs
- Use sales tools to manage pipeline and activity
- Onboard and ramp newly won accounts
- Apply pricing strategies to support customer success
- Collaborate to expand SLED opportunities
What you bring to the table:
- Strong drive to meet and exceed goals
- Resilience and ability to learn from rejection
- Proven business development experience
- Strong presentation skills
- Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
- Collaboration across teams
- Strong business and financial acumen
- Ability to analyze trends and tailor solutions
- Ability to work independently
What's needed - Basic Qualifications:
- 1+ years of successful sales experience, or success as a Staples B2B Sales Associate
- Proficiency in PowerPoint, Excel, Outlook
What's needed - Preferred Qualifications:
- Bachelor's Degree
- Experience using CRM systems
- Exposure to SLED or public sector
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.