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Customer Success Manager Manufacturing R Jobs (NOW HIRING)

Nuvo

Customer Success Manager

San Francisco, CA · On-site

$200K/yr

Customer Success Manager We're redefining the $11T B2B commerce and payments market. Nuvo is ... manufacturers, wholesalers, and retailers. Despite the massive scale of this market, most ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Propeller Health

Customer Success Manager

Joliet, IL

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Resmed

Customer Success Manager

Brentwood, TN

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

SWBC

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...

Prospyr, Inc

Customer Success Manager

Austin, TX · Remote

Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs ...

SWBC

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

MatrixCare

Customer Success Manager

Joliet, IL

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

ResMed

Customer Success Manager

Brentwood, TN

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Cascade Dafo Inc

Customer Success Manager

Ferndale, WA

$122K - $131K/yr

As the Customer Success Manager, you'll work directly with Cascade Dafo customers to ensure their experiences with our products and services are creating meaningful outcomes. You'll guide adoption ...

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All JobsCustomer Success Manager Manufacturing R Jobs

Customer Success Manager Manufacturing R information

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$32.5K

$83.1K

$140K

How much do customer success manager manufacturing r jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer success manager manufacturing r in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager in the manufacturing sector typically collaborate with production and sales teams?

As a Customer Success Manager in manufacturing, you’ll frequently bridge the gap between customers, production, and sales. You’ll work closely with the production team to ensure customer specifications and delivery timelines are met, while also communicating feedback and resolving issues that may arise during the order fulfillment process. Collaboration with the sales team is essential for understanding customers’ long-term goals and identifying opportunities for upselling or cross-selling. This cross-functional teamwork ensures a seamless customer experience and helps build lasting client relationships.

What does a Customer Success Manager do in the manufacturing industry?

A Customer Success Manager (CSM) in manufacturing acts as the main point of contact between a manufacturing company and its clients after a sale is made. Their primary goal is to ensure clients are satisfied with the products and services, help them achieve their business objectives, and address any issues that may arise. CSMs often provide onboarding assistance, training, ongoing support, and feedback to internal teams for continuous improvement. They play a vital role in building long-term relationships, increasing customer retention, and identifying new business opportunities within existing accounts.

What is the difference between Customer Success Manager Manufacturing R and Customer Support Specialist Manufacturing R?

AspectCustomer Success Manager Manufacturing RCustomer Support Specialist Manufacturing R
Primary FocusBuilding long-term client relationships, ensuring product adoption, and maximizing customer satisfactionProviding technical support, troubleshooting, and resolving customer issues
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical knowledge, troubleshooting, communication skills
Work EnvironmentCustomer-facing, strategic, often involves account managementTechnical support centers, call centers, or help desks
Common CertificationsCustomer success certifications, industry-specific knowledgeTechnical support certifications, product-specific training

While both roles involve customer interaction within the manufacturing industry, the Customer Success Manager Manufacturing R focuses on fostering long-term relationships and ensuring customer success, whereas the Customer Support Specialist Manufacturing R primarily handles technical issues and troubleshooting. Understanding these differences helps companies assign the right roles to meet customer needs effectively.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Manufacturing, and why are they important?

To thrive as a Customer Success Manager in Manufacturing, you need expertise in account management, a solid understanding of manufacturing processes, and often a bachelor's degree in business, engineering, or a related field. Familiarity with CRM platforms (like Salesforce), ERP systems, and data analysis tools is commonly expected. Outstanding communication, problem-solving abilities, and relationship-building skills set top performers apart in this role. These skills and qualities are crucial for driving customer satisfaction, retention, and business growth within the competitive manufacturing sector.
Customer Success Manager

Customer Success Manager

Nuvo

San Francisco, CA • On-site

$200K/yr

Other

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Customer Success Manager

We're redefining the $11T B2B commerce and payments market. Nuvo is bringing B2B commerce online. While technology has reshaped consumer commerce, the business-to-business (B2B) economy - three times larger - has lagged behind. From coffee to lumber, every product we use has been traded through a complex supply chain of suppliers, manufacturers, wholesalers, and retailers. Despite the massive scale of this market, most businesses manage their trading relationships and commerce activities using outdated methods like paper forms, PDFs, emails, faxes, phone calls, and spreadsheets, making processes slow and inefficient. Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies.

About the Role

We're seeking a Customer Success Manager with a strong track record, exceptional skills, high integrity, and a dedication to excellence to join our in-person team in Denver, CO.

Why Join Us?

  • Proven Product-Market Fit: We've achieved 4x annual revenue growth, with customers signing multi-year, six-figure contracts.
  • Small, High-Impact Team: Enjoy high ownership, cross-functional collaboration, and significant career growth in a dynamic environment.
  • Transformational Opportunity: Play a key role in revolutionizing the real economy of physical goods and driving tech adoption in high-potential, underserved industries.

What You'll Do:

  • Lead all post-sales activities, from activation to adoption, renewal, and expansion.
  • Ensure customers achieve maximum value from the Nuvo platform, driving success and satisfaction.
  • Develop strategic roadmaps for product adoption and ongoing use, fostering customer loyalty and advocacy.
  • Build trusted relationships with key stakeholders, including IT, engineering, and program owners, to drive engagement and usage.
  • Identify opportunities to expand Nuvo's footprint and deepen customer engagement.
  • Collaborate with the Sales team to advance renewals and expansion opportunities.
  • Proactively manage account risks and develop mitigation plans to ensure customer retention.
  • Analyze your customer portfolio to prioritize risks and opportunities for maximum impact.
  • Coordinate solutions across engineering, marketing, product, and support teams.

What You Bring:

  • A passion for delivering exceptional customer experiences, with a focus on satisfaction and retention.
  • Ability to understand clients' business goals, anticipate needs, and identify innovative solutions.
  • Proven skills in building and nurturing profitable customer relationships.
  • A proactive mindset, constantly seeking to drive internal improvements and growth.
  • Strong technical aptitude, with a desire to understand complex systems and tools.
  • Calm and effective under pressure, with a positive approach to resolving challenges.
  • Team-oriented, with high integrity, adaptability, and a commitment to supporting colleagues.
  • Proven experience in optimizing enterprise customer accounts and advocating for your product.
  • Resourcefulness in finding solutions, even when answers aren't immediately available.

Requirements:

  • 3+ years of experience in customer success or account management.
  • Proven success in turning detractors into advocates and managing customers across multiple geographies.
  • Strong track record of driving results for customers and the company.
  • Excellent communication skills, especially in high-pressure situations.
  • Ability to navigate complex organizations to accelerate adoption, foster collaboration, and promote growth.
  • Self-motivated, empathetic, and focused on continuously improving customer relationships.
Benefits
  • Competitive base salary, performance-based bonus, and generous equity
  • Generous medical, dental, and vision benefits
  • 401K plan enrollment
  • Flexible time-off policy
  • Catered lunch every day
  • Paid parental leave

Expected OTE Compensation Range $ 120,000- $200,000

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