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Customer Success Manager Edtech Jobs in Butler, PA

NetApp

Principal Product Manager

Cranberry Township, PA · On-site

Act as the product lead for adoption, revenue growth, customer engagement, and market success ... Partner with product management and engineering teams to ensure roadmap priorities reflect customer ...

aan

Customer Accounts Manager

Butler, PA · On-site

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

Butler, PA

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

Monaca, PA

$15 - $16.50/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

New

Aaron's

Customer Accounts Manager

Butler, PA · On-site

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

FullSight Technology

Program Manager

Warrendale, PA · On-site

Manage assigned programs including applying standards and consensus procedures, reviewing audits ... Legal, Customer Success, Finance, and Procurement services, which enables us to distribute ...

FullSight Technology

Program Manager

Warrendale, PA · On-site

Manage assigned programs including applying standards and consensus procedures, reviewing audits ... Legal, Customer Success, Finance, and Procurement services, which enables us to distribute ...

Ryder

Customer Logistics Manager

Warrendale, PA · On-site

The Customer Logistics Manager will oversee the day-to-day operations within an assigned function ... Your Voice. Your Success. The Future We Build Together. Compensation Information

Fullsight

Senior Software Engineer

Warrendale, PA · On-site

$119K - $157K/yr

... , Legal, Customer Success, Finance, and Procurement services. The role involves designing ... Manages their assigned tasks on multiple projects. Participates in code reviews • Assists with ...

NetApp

Principal Product Manager

Cranberry Township, PA

$228K - $325K/yr

We are seeking a Principal Product Manager - the most senior individual contributor product role at ... Lead acrossengineering, product marketing, sales, customer success, and professional servicesto ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Butler, PA

Customer Success Manager Edtech information

See Butler, PA salary details

$29.3K

$74.9K

$126.2K

How much do customer success manager edtech jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success manager edtech in Butler, PA is $74,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What job categories do people searching Customer Success Manager Edtech jobs in Butler, PA look for? The top searched job categories for Customer Success Manager Edtech jobs in Butler, PA are:
What cities near Butler, PA are hiring for Customer Success Manager Edtech jobs? Cities near Butler, PA with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Butler, PA as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $74,884 per year, or $36 per hour.

Customer Success Manager

Fire Fighter Sales & Service Co.

Cranberry Township, PA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Position Overview

We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

Job Summary

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.

Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.

Key Responsibilities
Customer Success Manager (CSM)
  • Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
  • Develop executive-level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
  • Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
  • Create and execute customer success plans that drive retention, satisfaction, adoption, and long-term partnership growth.
  • Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
  • Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
  • Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
  • Support customer retention and growth through consultative planning and trusted-advisor relationships.
Required Qualifications
  • Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience in lieu of a degree.
  • Minimum of 5 years of customer service, customer success, account management, or IT-related experience required.
  • Minimum of 3 years in a customer-facing role managing client relationships required.
  • Strong technical acumen and the ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services.
  • Experience presenting to executive stakeholders and facilitating business discussions.
  • Excellent communication, organizational, analytical, and problem-solving skills.
Preferred Qualifications
  • Experience working within an MSP, technology consulting, or IT services organization.
  • ITIL, Customer Success, Project Management, or related certifications. 
  • Experience with CRM, ConnectWise PSA, reporting, and business intelligence platforms. 
  • Proven success managing strategic client relationships with enterprise or mid-market organizations.
Benefits
  • Medical, dental, and vision insurance plans.
  • Company-paid life insurance and long-term disability coverage.
  • Optional supplemental benefits.
  • Paid time off (PTO) starting in your first year of employment.
  • Seven (7) paid holidays annually.
  • 401(k) plan with safe harbor match, including both traditional and Roth options.
  • Business casual office environment.
  • Employee referral program with bonus opportunities.

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