$60K - $67K/yr
We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...
Quick apply
$60K - $67K/yr
We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...
Associate Customer Success Manager (Assoc. CSM) The Associate Customer Success Manager (Associate CSM) supports the success, adoption, and retention of a defined portfolio of customers through a ...
Associate Customer Success Manager (Assoc. CSM) The Associate Customer Success Manager (Associate CSM) supports the success, adoption, and retention of a defined portfolio of customers through a ...
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...
Mclean, VA · On-site
Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...
Mclean, VA · On-site
Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Quick apply
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Washington, DC · On-site
$97K - $135K/yr
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Quick apply
Washington, DC · On-site
$97K - $135K/yr
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...
The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Falls Church, VA · On-site
Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...
Falls Church, VA · On-site
Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...
Senior Customer Success Manager At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry ...
Senior Customer Success Manager At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry ...
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Quick apply
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Washington, DC · On-site
Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...
Washington, DC · On-site
Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...
Customer Success Manager (CSM) The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving ...
Customer Success Manager (CSM) The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving ...
Alexandria, VA · On-site +1
Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music ...
Quick apply
Alexandria, VA · On-site +1
Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music ...
Fairfax, VA · On-site +1
Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music ...
Quick apply
Fairfax, VA · On-site +1
Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music ...
A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.
A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.
To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.
About Us
At Leap, we're on a mission to transform the home improvement industry - and we want you to be part of that journey. We're proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers.
When you join Leap, you'll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what's working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family.
Take the Leap today and help shape what's next.
This is a high-volume position that we fill often. By applying, you'll be added to our priority list for upcoming openings. Thank you for your interest in joining Leap - let's stay in touch!
Position Overview
Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry. We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and in join a fast-paced company with lots of opportunity for advancement.
Responsibilities
Customer Relationship Management:
Customer Success Planning:
Renewals and Retention:
Education and Enablement:
Cross Functional Collaboration
Qualifications
Compensation will be determined based on experience, skills, and qualifications.
Benefits
We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here's what you can look forward to:
Join us and experience a company that truly invests in YOU!
Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.
Leap, LLC collects personal information from job applicants as part of our recruiting and hiring process. This information is collected directly from you and from third parties such as background check providers and professional references. It is shared only with Greenhouse Software Inc. (our recruiting platform) and others as required by law. We do not sell your personal information.
The categories of information we collect, and the purposes for which we use them, include:
