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Customer Success Manager Edtech Jobs in Kansas (NOW HIRING)

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Enterprise Customer Success Manager

Manhattan, KS · On-site

$130 - $160/hr

NYC‑based; 5 days/week in‑office. * 3+ years in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics. * Startup experience required (Series A-D)

New

iCIMS

Senior Manager, Customer Success

Topeka, KS · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

New

Auvik Networks

As a Manager of one of Auvik's Customer Success teams, you'll lead and mentor a team of Customer Success Managers supporting our Corp IT customers. Your team is responsible for helping customers ...

Propio

Client Success Manager

Overland Park, KS · On-site

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

Propio

Client Success Manager

Overland Park, KS

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

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Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Kansas as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Vice President - Customer Success Manager

Bankers' Bank of Kansas

Wichita, KS • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Vice President - Customer Success Manager

Hot Job

Hybrid • Remote - Sales Travel - Wichita, KS

Overview

Position Type Full Time Travel Percentage Road Warrior

Description

The customer success manager (CSM) is responsible for helping Bankers' Bank of Kansas (BBOK) deliver its mission to provide exceptional experiences and value-added products and services to current bank customers and prospects. The CSM maintains a broad understanding of each customer bank and their current product and service usage, and consults with the bank leadership or operational staff on future needs. The CSM will be the primary point of contact for assigned banks; as such, he/she will be expected to build strong relationships with customers by demonstrating a high degree of professionalism, knowledge and credibility.

Compensation is base plus commission.

Essential Duties and Responsibilities:

  • Acquire and maintain in-depth product and pricing knowledge across all of the bank's lines of business
  • Stay abreast of trends in the banking industry and competitor offerings
  • Provide an excellent customer experience for customers by offering a high level of service and being a trusted advisor
  • Collaborate with various departments to identify prospects
  • Take a lead role in the sales process including participating in demos, contract and proposal negotiations, and the closing process.
  • Establish and effectively manage a short, mid and long-term sales pipeline to track business opportunities and achieve sales and revenue targets in conjunction with department goals
  • Ensure a seamless transition to the appropriate department or subject matter expert and periodically monitor customer satisfaction
  • Keep effective calling notes
  • Attend relevant banking events, conferences and tradeshows to maintain visibility, share knowledge and identify prospects
  • Maintain knowledge of and be in compliance with all rules and regulations as appropriate, including but not limited to GLBA and safeguarding customer information
  • Other duties as assigned
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Proven success working in a business development role or in business-to-business sales
  • Demonstrated ability to achieve sales goals
  • Excellent analytical and problem-solving skills
  • Effective time management and organizational skills
  • Exceptional negotiation and decision-making skills
  • Excellent verbal and written communication skills
  • The ability to travel, up to 50% of which may include overnight travel
  • Proficiency in all Microsoft Office applications

Apply