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Customer Success Manager Edtech Jobs in Alaska (NOW HIRING)

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Account management * Customer success * vCIO services * Client experience * Experience working ... within a similarly sized MSP environment (approximately 30-90 employees) * Demonstrated success ...

MSP Hire, Inc

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Account management * Customer success * vCIO services * Client experience * Experience working ... within a similarly sized MSP environment (approximately 30-90 employees) * Demonstrated success ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Account management * Customer success * vCIO services * Client experience * Experience working ... within a similarly sized MSP environment (approximately 30-90 employees) * Demonstrated success ...

N C Machinery

Retail Sales Manager

Anchorage, AK · On-site

$16.25 - $19.75/hr

Retail Sales Manager Anchorage, Alaska About the Opportunity We're excited to introduce a new ... Ability to make a measurable impact on revenue and customer success * Work in a stable industry ...

N C Machinery Co.

Retail Sales Manager

Anchorage, AK · On-site

$16.75 - $20.50/hr

Retail Sales Manager Anchorage, Alaska About the Opportunity We're excited to introduce a new ... Ability to make a measurable impact on revenue and customer success * Work in a stable industry ...

Pearson

Lead Specialist, Solutioning

Juneau, AK · On-site

$110 - $140/hr

This role partners closely with Sales, Client Partners, Product Management, Training Operations, Customer Success, and Delivery teams to design scalable learning solutions that address workforce ...

New

Efi global

Business Development Manager

Minto, AK · On-site

Experience Two (2) years of experience in business development, sales support, account management, client engagement, customer success, or similar role.Skills & Knowledge * Strong verbal, written ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What job categories do people searching Customer Success Manager Edtech jobs in Alaska look for?

The top searched job categories for Customer Success Manager Edtech jobs in Alaska are:

What cities in Alaska are hiring for Customer Success Manager Edtech jobs?

Cities in Alaska with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Alaska as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Professional

Denali Staffing Group

Anchorage, AK • On-site

$20.50 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Customer Service Professional

Denali Staffing Group has partnered with a respected leader in the transportation and logistics industry to recruit a Customer Service Professional for a full-time opportunity in Anchorage, Alaska.

If you enjoy helping people, solving problems, and providing outstanding customer service in a fast-paced environment, this is an excellent opportunity to build your career with an established organization that values teamwork, professionalism, and continuous growth.

Position Summary

As a Customer Service Professional, you will be the primary point of contact for customers, ensuring a seamless experience from shipment pickup through final delivery. You'll work closely with operations, dispatch, and internal teams to provide proactive communication, resolve concerns, and build lasting customer relationships.

Your ability to deliver exceptional service will play a key role in customer satisfaction, retention, and the overall success of the organization.

Key Responsibilities:
  • Serve as the primary contact for customer inquiries, shipment updates, and service requests.
  • Build strong relationships by providing friendly, professional, and proactive customer support.
  • Communicate shipment status, service updates, delays, and resolutions accurately and promptly.
  • Deliver an exceptional customer experience with every interaction.
Problem Resolution:
  • Investigate and resolve customer concerns in a timely and professional manner.
  • Partner with operations and dispatch teams to identify effective solutions.
  • Keep customers informed throughout the resolution process.
  • Document customer interactions, service requests, and resolutions accurately.
Operational Coordination:
  • Monitor freight movement and shipment progress.
  • Assist with shipment tracking, freight tracing, and service recovery efforts.
  • Coordinate with internal departments to ensure customer expectations are met.
  • Maintain effective communication between customers and operational teams.
Customer Success:
  • Identify opportunities to improve the customer experience.
  • Gather customer feedback and communicate recommendations to leadership.
  • Support customer retention by consistently providing exceptional service.
  • Introduce customers to additional transportation and logistics solutions when appropriate.
Qualifications:
  • Minimum of 2 years of experience in customer service, client services, account support, logistics, transportation, or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to prioritize multiple responsibilities while maintaining attention to detail.
  • Strong organizational and time management skills.
  • Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
  • Ability to thrive in a fast-paced, team-oriented environment.
Preferred:
  • Experience in transportation, logistics, supply chain, or freight operations.
  • Knowledge of shipment tracking and transportation terminology.
  • Experience with Transportation Management Systems (TMS) or CRM software.
  • Previous experience supporting both customer-facing and operational teams.

Compensation: $20.50 - $30.00 per hour

Compensation is based on experience, education, qualifications, internal equity, and job-related factors.

Benefits: Eligible employees may receive a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Vacation, Sick Leave & Holidays
  • Life Insurance
  • Short-Term & Long-Term Disability
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Parental Leave
  • Additional voluntary benefit options

Schedule: Full-Time, standard business hours with flexibility based on business needed

Work Location: In person

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