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Customer Success Manager Edtech Jobs in Alaska (NOW HIRING)

Frontier Tutoring

Student Success Manager

Anchorage, AK · On-site

Engage with prospective customers who contact our office with questions * Train, develop, engage ... Student Success Managers are the operational engine of Frontier Tutoring. You will clearly observe ...

Frontier Tutoring

Student Success Manager

Alaska, MN

Engage with prospective customers who contact our office with questions * Train, develop, engage ... Student Success Managers are the operational engine of Frontier Tutoring. You will clearly observe ...

Rustman Agency

Client Success Trainee

Unalaska, AK · On-site

... relationship management. This role is ideal for someone who enjoys helping others, is detail ... detail Customer service or office experience is helpful but not required What We Offer ...

Rustman Agency

Client Success Trainee

Talkeetna, AK · On-site

... relationship management. This role is ideal for someone who enjoys helping others, is detail ... detail Customer service or office experience is helpful but not required What We Offer ...

N C Machinery Co.

Retail Sales Manager

Anchorage, AK · On-site

$16.75 - $20.50/hr

Retail Sales Manager Anchorage, Alaska About the Opportunity We're excited to introduce a new ... Ability to make a measurable impact on revenue and customer success * Work in a stable industry ...

N C Machinery

Retail Sales Manager

Anchorage, AK · On-site

$16.25 - $19.75/hr

Retail Sales Manager Anchorage, Alaska About the Opportunity We're excited to introduce a new ... Ability to make a measurable impact on revenue and customer success * Work in a stable industry ...

MacGregor

Service Technician

AK · On-site

Safety & Audit standards * Work independently under limited supervision (self-management ... Customer Success: Our customer's success is our success. We focus on partnership, transparency, and ...

MacGregor

Service Technician

Dutch Harbor, AK

Safety & Audit standards * Work independently under limited supervision (self-management ... Customer Success: Our customer's success is our success. We focus on partnership, transparency, and ...

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Customer Success Manager Edtech information

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What job categories do people searching Customer Success Manager Edtech jobs in Alaska look for? The top searched job categories for Customer Success Manager Edtech jobs in Alaska are:
What cities in Alaska are hiring for Customer Success Manager Edtech jobs? Cities in Alaska with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Alaska as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Student Success Manager

Student Success Manager

Frontier Tutoring

Anchorage, AK • On-site

Full-time

Medical, Dental, PTO

Posted 20 hours ago

Job description

About Frontier Tutoring
Frontier Tutoring is how Alaskans get ahead. Founded in 2008 by UAA students, Frontier Tutoring today is the largest Alaska-based educational services brand, serving students from our center in Anchorage. Through our academic tutoring, SAT/ACT prep, and college admissions consulting programs, we are uniquely positioned to empower our students to succeed at every stage of their journey from middle and high school to the college of their choice.
Typical Responsibilities
Reports To: Executive Director
  • Through training, master the essentials of testing and college admissions strategy
  • Serve as the Student Success Manager for a cohort of students, where you will manage student outcomes (e.g., SAT/ACT score improvement), drive instructor procedural execution and student engagement, and ensure customer satisfaction
  • Meet or exceed a monthly revenue generation standard by deploying your testing and college admissions expertise to:
    • Recommend additional Frontier Tutoring programs to existing students, as appropriate, based on their college admissions or scholarship goals
    • Follow up with parents of students who have participated in our free practice SAT/ACT events and demonstrate a need to improve their scores relative to their college admissions or scholarship goals
    • Engage with prospective customers who contact our office with questions
  • Train, develop, engage, and manage the performance of a group of Tutoring Specialists as their Team Lead
  • Represent Frontier Tutoring as a marketing ambassador by meeting with school staff to educate them on our free and paid programs, managing practice SAT/ACT events, delivering school presentations and workshops, and/or serving on community boards or committees
  • Provide other management/operational/analytical support and work on special projects, as required and based on your professional interests
  • If you have established subject matter expertise and an interest in working directly with students, up to 25% of your time may be allocated to billable educational service delivery (e.g., providing academic tutoring, serving as an SAT/ACT prep instructor, providing college admissions counseling services, etc.), for which you will receive company training

Position Benefits
  • Student Success Managers are the operational engine of Frontier Tutoring. You will clearly observe and experience the impact of your work in enabling Frontier Tutoring to acquire customers and deliver renowned outcomes for our students, empowering them to succeed and achieve their college admissions and scholarship goals
  • Build lasting friendships with talented colleagues from a diversity of high-achieving backgrounds in a fun, friendly, warm, and professional environment
  • Through regular interaction and board/committee service opportunities, build relationships with school personnel and other community education leaders
  • Take advantage of growth opportunities, including training/professional development, leading special projects, and promotion

Critical Qualities, Skills & Experience
  • Bachelor's degree
  • Minimum 1 year of business, sales, or operational leadership experience
  • Ability to master the fundamentals of test prep and college admissions strategy through training
  • Willingness to generate sales by recommending products to empower students to achieve their college admissions and scholarship goals
  • Interest in student success
  • Be a friendly people person - able to quickly establish rapport with colleagues, customers, prospects, and students
  • Demonstrated ability to lead other team members
  • Willingness to work limited evenings and some weekends (schedules are set well in advance, take into account individual preferences, and feature flexibility in general work hours/location)
  • High degree of computer literacy and ability to quickly master multiple software programs

Compensation & Benefits
  • Starting base salary depending on experience
  • Bonus compensation based on revenue generation and performance
  • Health, prescription medication, dental, and long-term/short-term disability benefits available
  • 3 weeks of paid time off (PTO), plus 6 paid holidays

Note: If selected for this position, you will be required to submit to a fingerprint-based state (DPS) and federal (FBI) criminal history records check administered by State of Alaska Department of Public Safety, as well as a third-party pre-employment screening procedure, with all fingerprinting, processing, and administrative fees paid by Frontier Tutoring.
This position description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of the Student Success Manager. It is subject to change and should not be interpreted as all-inclusive in scope.

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