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Customer Success Expert Jobs (NOW HIRING)

YOOBIC

Customer Success Manager

Manhattan, NY · On-site

$135K - $150K/yr

Or the Retail Expert. You bring deep experience from retail operations, VM, or frontline ... Team Customer Success Role Customer Success Manager Locations New York Remote status Hybrid

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... This position requires proactive planning, clear communication, expert execution and team work to ...

AppFolio

Manager, Customer Success

Santa Barbara, CA

$104K - $130K/yr

We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Be the resident expert on account management and proactive adoption best practices -- and make sure ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

You'll act as both strategic advisor and technical expert, ensuring seamless integration into each customer's Salesforce ecosystem and long-term business success. Key Responsibilities * Build trusted ...

AppFolio

Manager, Customer Success

Dallas, TX

$104K - $130K/yr

We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Be the resident expert on account management and proactive adoption best practices - and make sure ...

PowerSchool Group

Customer Success Manager

Dallas, TX · Remote

Talk to an Expert Customer Success Manager Success 2026-52753 Dallas, TX Apply View All Jobs View All Dallas Jobs Overview At PowerSchool, we are a dedicated team of innovators guided by our shared ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

Expert Consulting Services: Our team of experienced safety consultants are industry leaders ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

Learning Pool

Customer Success Manager

Our expert team creates the content and technology solutions that engage and empower modern leaders ... We're passionate about customer success and our customers trust us to deliver long lasting value, a ...

Learning Pool

Our expert team creates the content and technology solutions that engage and empower modern leaders ... We're passionate about customer success and our customers trust us to deliver long lasting value, a ...

DoorDash

Customer Success Manager

New York, NY · On-site +1

Within this pod, the Customer Success team plays a critical role in retention, adoption, and ... expert on DoorDash Commerce Platform products and how merchants use them to grow * Use data (orders ...

Safety Plus, Inc.

Customer Success Manager

Dallas, TX · Remote

$60K - $70K/yr

Expert Consulting Services: Our team of experienced safety consultants are industry leaders ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

Expert Consulting Services: Our team of experienced safety consultants are industry leaders ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

Togetherhood

Customer Success Specialist

New York, NY · On-site

Customer Success Specialist About Togetherhood Togetherhood is revolutionizing enrichment and ... You'll provide expert guidance on our platform, resolve operational challenges, advocate for ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... expert guidance. The ideal candidate is proactive, data-driven, and enthusiastic about driving ...

Athenahealth

Customer Success Manager

Boston, MA · On-site +1

$97K - $165K/yr

Customer Success Manager Position Summary Help healthcare organizations achieve better outcomes by ... We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare ...

Espresa

OR · On-site

The opportunity The Director of Customer Success is a key leadership role responsible for driving ... Develop expert-level knowledge of the Espresa platform, including configuration options ...

AppFolio

Manager, Customer Success

Goleta, CA

We're looking for a Customer Success leader who leads from the front. In this role, you'll build ... Be the resident expert on account management and proactive adoption best practices -- and make sure ...

Safety Plus, Inc.

Customer Success Manager

Mobile, AL · On-site

$60K - $70K/yr

Expert Consulting Services: Our team of experienced safety consultants are industry leaders ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

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Customer Success Expert information

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$32.5K

$83.1K

$140K

How much do customer success expert jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success expert in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are Customer Success Experts?

Customer Success Experts are professionals who help customers achieve their desired outcomes when using a company's products or services. They work closely with clients to onboard, educate, and provide ongoing support, ensuring satisfaction and long-term loyalty. Their role often involves understanding customer needs, resolving issues, and acting as a bridge between the customer and the company. By proactively addressing concerns and providing guidance, Customer Success Experts help reduce churn and promote product adoption.

What are some common challenges faced by Customer Success Experts and how can they be addressed?

Customer Success Experts often encounter challenges such as balancing the needs of multiple clients, managing high expectations, and proactively identifying issues before they escalate. Effective time management and prioritization are key to handling these demands. Building strong relationships with clients and maintaining clear, regular communication helps prevent misunderstandings and fosters trust. Additionally, collaborating closely with sales, support, and product teams ensures that customer feedback is addressed and solutions are implemented efficiently.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. According to industry data, the average annual salary ranges from $60,000 to $100,000, with higher earnings possible for those with advanced skills or in high-demand sectors. Many CSMs also receive bonuses and benefits that can increase total compensation.

What is a customer success expert?

A customer success expert is a professional responsible for ensuring customers achieve their desired outcomes with a company's products or services. They often work closely with clients, provide support, and use tools like CRM software to build strong relationships and promote customer retention.

How much does a CSM get paid?

Customer Success Managers (CSMs) typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Entry-level CSMs may start around $50,000, while those with several years of experience or in high-demand markets can earn over $120,000, often with performance bonuses and benefits included.

Do CX jobs require a degree?

Customer Success Expert roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer relationship management (CRM) tools are important. Certifications in customer service or related fields can also enhance job prospects.

What are the key skills and qualifications needed to thrive as a Customer Success Expert, and why are they important?

To thrive as a Customer Success Expert, you need a deep understanding of customer relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with Customer Relationship Management (CRM) software like Salesforce or Zendesk, as well as relevant certifications, is typically expected. Outstanding communication, active listening, and empathy are crucial soft skills that help build trust and rapport with clients. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success Expert vs Customer Support Specialist?

AspectCustomer Success ExpertCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionResponds to customer inquiries and resolves issues
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting
Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Expert focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Success Expert jobs? Cities with the most Customer Success Expert job openings:
What states have the most Customer Success Expert jobs? States with the most job openings for Customer Success Expert jobs include:
Customer Success Expert jobs near you
Customer Success Manager

Customer Success Manager

YOOBIC

Manhattan, NY • On-site

$135K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

YOOBIC is the leading AI powered frontline employee experience platform. While most tech companies build for desk based teams, we build the operating system for the deskless workforce. The 80 percent of global employees who power retail and hospitality.
Our mobile first platform helps frontline teams communicate, learn, and execute better every day. By combining operational data, Predictive Analytics, and AI, we help the world's biggest brands turn frontline execution into a competitive advantage.
Trusted by 300 plus global brands including Michaels, Mattress Firm and National Vision. YOOBIC is scaling fast. Backed by a 50 million dollar Series C and investors including Highland Europe, Felix Capital, and Insight Partners, we are building the future of frontline work.
As a Customer Success Manager at YOOBIC, you own the long term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted advisor to senior stakeholders and a strong internal voice for the customer.
Why This Is Your Next Career Move
  • Strategic Ownership. You do not just manage relationships. You shape strategy, influence outcomes, and drive long term success for complex enterprise clients
    Executive Exposure.
  • You partner with senior client stakeholders and lead high stakes QBRs focused on value, ROI, and operational impact.
  • Business Impact. Your work directly affects customer retention, expansion, and YOOBIC's growth across key accounts.

What You'll Achieve
  • Own Strategic Client Relationships. Manage and grow relationships with senior stakeholders across YOOBIC's largest and most complex clients.
  • Drive Adoption and Value. Ensure customers fully adopt the platform and realise measurable business outcomes.
  • Lead Executive Reviews. Run Quarterly Business Reviews and Operational Reviews that align YOOBIC to client objectives and long term strategy.
  • Act as a Trusted Advisor. Guide clients on best practice, operating models, and change management to maximise value.
  • Spot Risk and Opportunity Early. Identify potential challenges, unblock issues, and surface opportunities to improve performance and efficiency.
  • Use Data to Influence Decisions. Leverage YOOBIC data, KPIs, and client metrics to support decision making and prove impact.
  • Partner Cross Functionally. Work closely with Sales, Account Management, Product, and Support to deliver a joined up customer experience.
  • Influence Product Direction. Partner with Product teams to feed market insight and client needs into the product roadmap.
  • Raise the Bar on Customer Success. Share best practices globally and help evolve how we operate as a Customer Success organisation.

Who You Are
  • The Strategic CSM. You have strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients.
  • Or the Retail Expert. You bring deep experience from retail operations, VM, or frontline communications and know how stores really work.
  • The Relationship Builder. You are confident, client facing, and comfortable managing senior stakeholders.
  • The Data Led Thinker. You use data, KPIs, and insights to guide conversations and influence outcomes.
  • The Owner. You take initiative, move fast, and feel accountable for results.
  • The Problem Solver. You thrive in complexity, adapt quickly, and find solutions in ambiguous situations.
  • The Operator. You prioritise well, manage competing demands, and stay organised.
  • Based in NY
  • Bonus Points: Previous experience with YOOBIC or similar frontline platforms.

What we offer...
  • Hybrid working in NY
  • 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
  • Medical cover and EAP (Employee Assistance Program)
  • Company covered Life insurance coverage
  • Company covered long term disability coverage
  • An amazing 401k contribution - We contribute even if you don't!
  • ADP discounts for a whole host of items (including electronics, Childcare, travel, etc...)
  • Free online HIIT sessions + gym discounts
    The base salary range for this position is $135,000-$150,000 per year. This represents our good faith estimate of the compensation at the time of posting. Final compensation will be determined based on experience, skills, and location.

Team Customer Success Role Customer Success Manager Locations New York Remote status Hybrid

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