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Customer Success Expert Jobs (NOW HIRING)

Keeper Security

Customer Success Manager

Description Keeper is hiring driven Customer Success Managers to join a high producing team within ... Become a Keeper Security product expert for your customers; occasionally assist on Sales or ...

Semactic

WI · On-site

$80 - $100/hr

Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy ... We combine a powerful and intuitive platform with expert support to improve brand visibility, both ...

DHL eCommerce

Customer Success Specialist

Orlando, FL · On-site

Job Brief The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end package journey, ensuring customer shipments move seamlessly through the DHL eCommerce ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products * Drive customer success through proactive problem resolution, account ...

Centella

Customer Success Manager

Miami, FL · On-site

Through expert guidance, exceptional service, and enduring relationships, we empower our customers ... Description The Customer Success Manager (CSM) is a customer-facing role that drives the success of ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

$200 - $250/hr

Expert understanding of laboratory science and the lab automation landscape * Strong program ... Customer Success Management * Program Management * Laboratory Science Expertise * Stakeholder ...

New

PEX

Customer Success Manager

California, MO · On-site

$100 - $125/hr

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX ... expert (SME) for customers and internal stakeholders. * Apply working knowledge of PEX tools to ...

PEX

Customer Success Manager

Pelham, NY · On-site

$100 - $125/hr

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX ... expert (SME) for customers and internal stakeholders. * Apply working knowledge of PEX tools to ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX ... expert (SME) for customers and internal stakeholders. * Apply working knowledge of PEX tools to ...

PEX

$100 - $125/hr

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX ... expert (SME) for customers and internal stakeholders. * Apply working knowledge of PEX tools to ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $100/hr

Participate in prospect and customer conversations as a subject matter expert * Ensure smooth handoffs between Sales and Customer Success * Help articulate customer use cases, industry best practices ...

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Showing results 21-40

All JobsCustomer Success Expert Jobs

Customer Success Expert information

See salary details

$32.5K

$83.1K

$140K

How much do customer success expert jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer success expert in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success expert?

Customer Success Experts are professionals who help customers achieve their desired outcomes when using a company's products or services. They work closely with clients to onboard, educate, and provide ongoing support, ensuring satisfaction and long-term loyalty. Their role often involves understanding customer needs, resolving issues, and acting as a bridge between the customer and the company. By proactively addressing concerns and providing guidance, Customer Success Experts help reduce churn and promote product adoption.

What are the key skills and qualifications needed to thrive as a customer success expert, and why are they important?

To thrive as a Customer Success Expert, you need a deep understanding of customer relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with Customer Relationship Management (CRM) software like Salesforce or Zendesk, as well as relevant certifications, is typically expected. Outstanding communication, active listening, and empathy are crucial soft skills that help build trust and rapport with clients. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What are some common challenges faced by customer success experts and how can they be addressed?

Customer Success Experts often encounter challenges such as balancing the needs of multiple clients, managing high expectations, and proactively identifying issues before they escalate. Effective time management and prioritization are key to handling these demands. Building strong relationships with clients and maintaining clear, regular communication helps prevent misunderstandings and fosters trust. Additionally, collaborating closely with sales, support, and product teams ensures that customer feedback is addressed and solutions are implemented efficiently.

What is the difference between Customer Success Expert vs Customer Support Specialist?

AspectCustomer Success ExpertCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionResponds to customer inquiries and resolves issues
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting
Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Expert focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Success Expert jobs?

Cities with the most Customer Success Expert job openings:

What states have the most Customer Success Expert jobs?

States with the most job openings for Customer Success Expert jobs include:

What are popular job titles related to Customer Success Expert jobs?

For Customer Success Expert jobs, the most frequently searched job titles are:

Customer Success Expert jobs near you

Customer Success Specialist

Denver, CO • Remote

Shopventory Inc., DBA Thrive
See more jobs at Shopventory Inc., DBA Thriveexternal

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

At Thrive Inventory, our mission is simple: help businesses thrive.

We provide powerful inventory management, purchasing, reporting, and analytics software that empowers retailers and online businesses to make smarter, data-driven decisions. From purchasing and receiving products to inventory control, forecasting, sales reporting, and business insights, our platform helps customers save time, reduce costs, and grow with confidence.

Our customers span a wide variety of industries, including retail stores, restaurants, breweries, wineries, liquor stores, smoke shops, salons, boutiques, vacation resorts, and many other businesses that rely on accurate inventory and actionable reporting.

About the Role:

Our Customer Success team is dedicated to delivering an exceptional customer experience by helping our customers get the most value from Thrive Inventory. We believe great customer success is about building relationships, solving problems, and empowering businesses to succeed.

As a Customer Success Specialist, you'll serve as a trusted advisor and product expert, guiding customers through onboarding, answering questions, resolving issues, providing product education, and identifying opportunities to help customers maximize the value of their Thrive subscription. You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure they are successful at every stage of their journey.

What You'll Do
  • Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
  • Build strong relationships with customers and become a trusted product expert.
  • Guide customers through onboarding and adoption of Thrive Inventory.
  • Troubleshoot product questions and work with internal teams to resolve customer issues.
  • Educate customers on features, best practices, and workflows to help them achieve their business goals.
  • Proactively identify opportunities to improve customer engagement, adoption, and retention.
  • Monitor customer health and provide strategic recommendations to maximize product value.
  • Advocate for customers by sharing feedback with our Product and Engineering teams.
  • Maintain detailed customer records and follow up to ensure successful issue resolution.
  • Contribute to our Help Center and internal documentation as needed.

Requirements

  • 2+ Years of SaaS B2B experience
  • Excellent written and verbal communication skills.
  • A passion for helping customers succeed.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way.
  • Highly organized with strong attention to detail.
  • Self-motivated and comfortable working independently in a remote environment.
  • Ability to manage multiple priorities while maintaining a positive customer experience.
  • Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a huge plus.

Bonus points:

- Spanish Speaker

Why Join Thrive Inventory?
  • Fully remote position with a collaborative and supportive team.
  • Opportunity to make a meaningful impact on thousands of growing businesses.
  • Work with an innovative software platform that continues to evolve with customer needs.
  • Competitive compensation.
  • Opportunities for professional growth and development.
  • Be part of a company that genuinely values customer success and employee collaboration.

Benefits

  • Medical Coverage
  • Dental Care
  • Eye Care
  • 401(k) Savings Plan with Discretionary Match
  • Fifteen (15) Paid Days Off First Year of Service
  • Twenty (20) Paid Days Off after 1 Year Anniversary
  • Nine (9) Paid Holidays
  • Recruitment Referral Bonus
  • Stock Options
  • Fully remote
  • Company provided computer & equipment

Compensation Range: $50,000-$65,000 DOE

Apply