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Customer Success Associate Jobs in Machias, ME (NOW HIRING)

Hammond Lumber Company

Retail Sales

Machias, ME · On-site

$15.10 - $29/hr

... Associate for our Machias, Maine location. Job Responsibilities * Responsible for waiting on customers in person, on the phone and via email * Processes orders for building materials requested by ...

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Customer Success Associate information

See Machias, ME salary details

$21.4K

$61.4K

$107.7K

How much do customer success associate jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success associate in Machias, ME is $61,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $75,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What cities near Machias, ME are hiring for Customer Success Associate jobs?

Cities near Machias, ME with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Machias, ME as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 29% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,384 per year, or $29.5 per hour.

Sales Associate (Part-Time) - College Park, Indianapolis, IN

Jonesboro, ME • On-site

DTLR
Apparel and Accessories Stores • 1 - 5K employees

4.1

Company rating: 4.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Good training

Learn more about DTLRexternal

$16.25 - $22/hr

Part-time

Re-posted 23 days ago

Job description

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Our employees are key to our success.

Position Summary:

A Part-Time Sales Associate is expected to drive the selling efforts and customer relationships by excelling in customer service and selling techniques. Responsible for performing all daily store functions including: product merchandising, product sales, customer relations and store maintenance. The most important aspects of the position are customer service, sales and teamwork.

Essential Duties And Responsibilities:

  • Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
  • Assists with shipments, merchandising, restocking, and pricing.
  • Presents positive, energetic, outgoing impression to each customer while demonstrating a positive and enthusiastic attitude toward job and company.
  • Complies with all company policies.
  • Embraces service training and product programs.
  • Ensures all visual standards are followed, daily restock is completed and adequate size runs are represented per visual directions.
  • Assists in eliminating both employee and customer theft.
  • Helps maintain a neat and orderly sales environment.
  • Assists with keeping store organized as directed by store management.
  • Performs other duties as may be assigned.

Qualifications:

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education And/or Experience

  • Previous work experience in retail or customer service is preferred, but not necessary.
  • High school diploma or equivalent preferred.

Skills And Knowledge Requirements:

  • Work requires an excellent command of the English language to effectively communicate with management, customers and other employees.
  • Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
  • Individuals should possess problem-solving abilities, analytical abilities, detail orientation, flexibility, communication skills, and interpersonal skills to provide excellent customer service, accurate inventory control, merchandise transport, and store maintenance.

Physical Requirements:

  • Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
  • Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility.
  • The incumbent must be able to work in a fast-paced environment.
  • Must have reliable transportation

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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