Customer Success Associate Jobs in Machias, ME (NOW HIRING)

Are you passionate about helping students discover their full potential? Join the University of Maine and the University of Maine at Machias as a Student Success Advocate.
Do you believe in meeting students where they are and supporting them through both successes and setbacks? In this 12-month, in-person role, you will serve as a dedicated advocate, ensuring students have the tools and confidence to reach their educational goals. Based primarily on the Machias campus, you will be the person in their corner, bridging the gap between our two communities and helping students tap into the expansive resource network and vibrant student life at the Orono campus. As a primary point of contact, you will provide critical intervention by leveraging EAB Navigate to identify early warning signs and deliver proactive, data-driven support.
As a Student Success Advocate, you are more than an advisor; you are a connector. This position offers the unique opportunity to travel between UMaine Machias and Orono to foster a seamless student experience. You'll engage with students holistically, which includes joining occasional weekend events to build authentic relationships and a true sense of belonging. If you're ready to be the driving force behind a student's "I made it!" moment, and don't mind a little life on the road to make it happen, we want to meet you! Typical hiring range for this position is $45,500 to $50,000 commensurate with qualifications and experience.
Please review the Student Success Advocate job description for more information.
About the University:
The University of Maine at Machias (UMM), the regional campus of the University of Maine, awards baccalaureate and associate degrees, and certificates. Established in 1909, it is the easternmost university campus in the United States, located on the Gulf of Maine and surrounded by rivers, forests, fishing villages, and blueberry barrens. This unspoiled portion of the Atlantic coast is known for its outdoor recreational opportunities and quality of life.
UMM serves approximately 750 students with a student-faculty ratio of 11:1. The academic experience emphasizes learning both in the classroom and in experiential settings, with a focus on community-engaged educational opportunities. The area's bountiful natural resources, and rich environmental, recreational, cultural, and education traditions inform the campus. For more information about the University visit machias.edu.
The University of Maine at Machias offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options. For more information about Machias, Maine, please click here.
Qualifications:
Required:

• Typically has the education associated with a bachelor's degree or the equivalent combination of education and experience.
• Previous experience in academic advising or student services.

Preferred:

• Master's degree.
• Experience in higher education.
• Ability to work effectively with a diverse student population.
• Experience with educational technology and advising software (e.g. Oracle PeopleSoft, EAB Navigate).
• Excellent communication skills, including effective written, oral, presentation and facilitation skills with internal and external constituencies.
• High level of self-motivation and ability to work independently.
• Proven track record of student advocacy and support.

Other Information:
To be considered for this position you will need to "Apply" and upload the documentation listed below:
1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae
Candidates selected to proceed to the final stages of the search process will be requested to provide a list of names and contact information for references.
Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.
For full consideration, materials must be submitted by 4:30 p.m. EST on June 15, 2026.
For questions about the search, please contact search committee chair Arieana Mangra.
The successful applicant is subject to appropriate background screening.
In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information, or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity and Title IX Services, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207.581.1226, TTY 711 (Maine Relay System).
Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University's crime statistics for the past three calendar years; and disclosures regarding the University's current campus security policies. You may view the University's Annual Security Report.
About Us
About the University of Maine System
The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine.
Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website.