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Customer Success Associate Jobs in Mableton, GA (NOW HIRING)

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software ... Translate customer goals and challenges into clearly defined success outcomes * Develop and ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Finastra

Customer Success Manager

Atlanta, GA

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra's Retail Lending solutions - LaserPro and ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

$90 - $135/hr

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Flowable USA Inc.

Customer Success Manager

Atlanta, GA · On-site

$120 - $160/hr

Customer Success Manager Customer Success Manager Flowable is the agentic process automation and case management technology of choice for process‑intensive enterprises and organizations with tough ...

New

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Trimble

Manager, Customer Success

Alpharetta, GA · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic ...

Jobtailor

Customer Success Manager

Atlanta, GA · On-site

$90 - $130/hr

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross‑functional collaboration. Candidates must be based in the greater ...

UL Solutions

Customer Success Executive

Marietta, GA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

$85 - $135/hr

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross‑functional collaboration. Candidates must be based in the greater ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Mableton, GA

Customer Success Associate information

See Mableton, GA salary details

$16.8K

$48.2K

$84.6K

How much do customer success associate jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success associate in Mableton, GA is $48,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Mableton, GA?

The most popular types of Customer Success jobs in Mableton, GA are:

What job categories do people searching Customer Success Associate jobs in Mableton, GA look for?

The top searched job categories for Customer Success Associate jobs in Mableton, GA are:

What cities near Mableton, GA are hiring for Customer Success Associate jobs?

Cities near Mableton, GA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Mableton, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,181 per year, or $23.2 per hour.

Associate Client Success Manager

Aderant

Atlanta, GA • On-site

Full-time

Re-posted 2 days ago

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.
Our people are our strength.
Aderant is seeking a Assoc. Client Success Manager
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.
Job Title: Assoc. Client Success Manager (CSM)
Role Level: Mid to Senior Individual Contributor (portfolio-dependent)
Reports To: Director/Sr. Director/, Client Success
Role Purpose
The Client Success Manager (CSM) is accountable for ensuring customers achieve meaningful business outcomes through successful adoption, value realization, and proactive risk management. Acting as a trusted partner, the CSM drives clarity, alignment, and accountability across the customer lifecycle to support retention, renewal, and long-term growth.
CSMs operate across different engagement models depending on customer tier, product complexity, and risk profile, while maintaining consistent ownership of outcomes and client health.
Core Responsibilities
Outcome Ownership & Value Realization
  • Translate customer goals and challenges into clearly defined success outcomes

  • Develop and maintain structured plans that align outcomes, actions, owners, and timelines

  • Track progress and ensure closure of root causes impacting client success

Adoption & Enablement
  • Drive adoption and effective use of assigned Aderant solutions

  • Guide customers on best practices, workflows, and operationalization

  • Support time-to-value through structured planning and ongoing engagement

Proactive Risk Management
  • Monitor client health indicators (usage, adoption progress, CSAT, engagement signals)

  • Identify and address risk early in partnership with Support, Product, Professional Services, and Sales

  • Initiate structured recovery plans when outcomes or relationships are at risk

Cross-Functional Coordination
  • Serve as the central point of coordination across internal teams to ensure success

  • Set and manage expectations with customers and internal stakeholders

  • Escalate appropriately and participate in executive-level discussions when needed

Communication & Client Advocacy
  • Maintain clear, consistent communication with customers regarding progress, risks, and next steps

  • Represent the voice of the customer internally

  • Document insights, lessons learned, and systemic issues

Retention & Growth Enablement
  • Support renewal readiness through demonstrated value and outcome achievement

  • Identify expansion or optimization opportunities in partnership with Sales and Services

  • Contribute to customer advocacy where appropriate

Qualifications
  • 3-7+ years of experience in Customer/Client Success, Professional Services, Implementation, Support, Consulting, or related client-facing roles in a B2B SaaS or technology-enabled services environment

  • Demonstrated ability to own customer outcomes, including driving adoption, value realization, risk mitigation, or recovery through structured plans

  • Strong capability translating complex products and technical concepts into clear business outcomes for customers

  • Proven experience coordinating across cross-functional teams (Support, Product, Professional Services, Sales) to resolve issues and achieve results

  • Ability to manage multiple customer relationships with strong prioritization, organization, and follow-through

  • High emotional intelligence with the ability to build trusted advisor relationships, including in high-pressure or escalated situations

  • Comfort using data, usage insights, and health indicators to identify risk, demonstrate value, and guide customer conversations

  • Disciplined communicator with strong written, verbal, and documentation skills

  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Totango, or similar) preferred

Apply