Customer Success Associate Jobs in Calgary, AB (NOW HIRING)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.Contribute to Profitable Growth:Drive significant financial outcomes through signings and revenue targetsEnsure sustained growth and profitability, managing margin expectations and backlog growthSupport the identification, pursuit and conversion of a pipeline of business development opportunitiesUndertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing riskClient Engagement:Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executivesLeading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagementDemonstrate credibility and experience to advise and deliver on complex consulting engagementEnhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client referencesOperational Excellence:Achieve individual and team utilization targetsLead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfactionLeadership, Management, PeopleLead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executedStrategic Contribution:Utilize industry and technology expertise to shape and drive the company's strategic initiatives.Align with Kyndryl's strategic vision and contribute to its execution.Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.Proactively develop thought leadership and intellectual capital

Who You Are

Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.Required Skills and ExperienceExtensive experience in client engagement and relationship management at the CXO levelDemonstrable ability to build and commercialize relationships with senior executivesProven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environmentEffective financial acumen with experience in driving revenue growth and managing marginsExperience of managing or supporting high-value business development activities with senior stakeholdersDeep understanding of industry trends and technologySound personal brand and presence in the industryDemonstrated ability to innovate and drive change

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.