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Customer Success Associate Jobs in Bluffton, IN (NOW HIRING)

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$40K - $52K/yr

Description Sharetec is looking for a Customer Success Support Analyst to join our team! At ... Associate's degree or higher in Business or Computer Science * Technical knowledge of core banking ...

Circle Logistics

Business Unit Manager

Fort Wayne, IN · On-site

Direct impact on revenue, strategy, and customer success * Clear path for career advancement in a ... Associate's or Bachelor's degree in Logistics, Business, or related field preferred * 1-3 years of ...

SpartanNash Company

Retail Associate

Berne, IN · On-site

$13 - $15/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1056 US ...

SpartanNash

Retail Associate

Hartford City, IN · On-site

$13.75 - $16/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1711 N ...

SpartanNash

Retail Associate

Van Wert, OH · On-site

$13.75 - $16/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1107 S ...

SpartanNash Company

Retail Associate

Hartford City, IN · On-site

$13.75 - $16/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1711 N ...

SpartanNash Company

Retail Associate

Van Wert, OH · On-site

$13.75 - $16/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1107 S ...

SpartanNash

Retail Associate

Berne, IN · On-site

$13 - $15/hr

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 1056 US ...

Carmax

Customer Specialist - Part Time

Fort Wayne, IN · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

Carmax

Customer Specialist - Full Time

Fort Wayne, IN · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

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Customer Success Associate information

See Bluffton, IN salary details

$16.8K

$48.2K

$84.6K

How much do customer success associate jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success associate in Bluffton, IN is $48,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

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What are the most commonly searched types of Customer Success jobs in Bluffton, IN?

The most popular types of Customer Success jobs in Bluffton, IN are:

What job categories do people searching Customer Success Associate jobs in Bluffton, IN look for?

The top searched job categories for Customer Success Associate jobs in Bluffton, IN are:

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Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Bluffton, IN as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $48,195 per year, or $23.2 per hour.

Customer Success Advocate

Kendall Group

Fort Wayne, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. You will work closely with sales, marketing, product management, and engineering to ensure that our solution is delivered successfully.
Exciting work you will do:
The essential duties and responsibilities of the Customer Success Advocate will consist of, but are not limited to, the following:
  • Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and Quarterly Business Reviews
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of their entitlements, and collaborate with other Kendall Electric stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map KSA features and associated business benefits to address their needs
  • Become the voice of the customer, working with the sales team to adjust and add future entitlements, and help build the KSA future roadmap
  • Work to identify and/or develop contract expansion opportunities
  • Manage customer account escalations and advocate for the customer cross-departmentally
  • Work closely with the customer to define and monitor success criteria metrics while maintaining overall responsibility for the best interests of the company
  • Other duties as assigned

Competencies you possess:
  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Teamwork and Collaboration
  • Priority Setting
  • Planning and Organizing
  • Presentation Skills
  • Time Management
  • Establishing Relationships
  • Process Management

What you'll need:
  • Work Experience: 3 years' experience in a customer success related role at a B2B SaaS company
  • Education: Bachelor's degree
  • Analytics/Computer Skills: Proficient with Microsoft Office suite
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
  • Cross-functional skills: Experience working cross-functionally with solution consultants, sales, marketing, project managers, external vendors, and customers; experience with problem solving in a customer engagement environment
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner; experience working with brand image and promoting value through customer experience
  • Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, talk, and hear; must be able to sit for up to 8 hours per day; reasonable accommodations may be made
  • Physical Environment: Normal office environment
  • Travel: Up to 25% travel

Skills we prefer but don't require:
  • Work Experience: 3 years' experience as a Customer Success Manager; exposure to Industrial Manufacturing
  • Analytics/Computer Skills: Experience with customer success platforms

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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