Customer Success Associate Jobs in Augusta, GA (NOW HIRING)

As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable manner, creating a positive shopping experience while driving sales.

As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through enthusiasm and expertise, Store Associates will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. In addition, as an entry level Store Associate, you will be trained in technology and print products/services, ensuring you're equipped with the knowledge to assist customers effectively. You will apply cutting-edge sales principles to create satisfying customer interactions, contributing to the growth of our business.

We believe that the Store Associate role is essential in driving our store's success through inspiring sales brilliance and exceptional service in key areas such as Print and Technology. The ideal Store Associate should be passionate about sales, delivering exceptional service, and driving operational excellence.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

• Customer Centric Experience:
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  • Supports a positive customer-centric experience by proactively acknowledging and engaging every customer.
  • Utilizes and understands the selling program to promote the sale of the best solution as well as additional products and/or services.
  • Maintains awareness of planned advertisements, promotions, and sales and loyalty programs. 
• Store Operations Commitment:
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  • Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.
  • Adheres to all standards related to signage labeling and merchandise presentation.  
  • Follows the established sorting and stocking guidelines and completes freight processes.
  • Ensures freight sorting area is organized and setup in accordance with guidelines.
  • Scans, investigates, and fills inventory lows and outs daily.
• Print and Tech Expertise:
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  • Works to continually develop personal selling skills and product knowledge through sales and service tools provided which includes successful completion, at minimum, of Tech, Print, and other applicable training. 
  • Continued education in these areas is expected, up to and including designated certifications, if required.
• Sales Techniques:
•  
  • Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts.
  • Performs other duties as assigned.

 Education and Experience:

• High School diploma or equivalent education preferred.
• No previous experience required.
• Must  possess basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Must possess good interpersonal and communication skills which are necessary to establish a selling relationship with clients and other associates.
• Must be able to read, count and write to accurately complete documentation, utilize training tools and process inventory.
• Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. 

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.  

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. 

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.   

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.