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Customer Success Associate Jobs in Louisiana (NOW HIRING)

AFS

Client Success Associate

Shreveport, LA · On-site

Responding to client inquiries about quality and timely updates, providing excellent customer service * Collaborating with internal teammates and carriers to efficiently solve problems and provide ...

Becton, Dickinson and Company

Inspire Customer Success Across Lab Automation * Creates and drives a US Region and ADx-wide ... At BD, we are committed to supporting our associates' well-being, development, and success through ...

AFS Logistics

Client Success Associate

Shreveport, LA · On-site

Respond to client inquiries about quality and timely updates, providing excellent customer service * Collaborate with internal teammates and carriers to efficiently solve problems and provide client ...

LED FastStart

Customer Success Manager

Lafayette, LA · On-site

$35K - $55K/yr

Customer Success Manager - Spray Drones DMR Technologies is seeking a relationship-driven Customer Success Manager - Spray Drones to become the primary point of contact for our growing network of ...

Cleo

Customer Success Manager

Baton Rouge, LA · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

iCIMS

Senior Manager, Customer Success

Baton Rouge, LA · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

EDB

Principal Customer Success Manager

Baton Rouge, LA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Louisiana

Customer Success Associate information

See Louisiana salary details

$15.8K

$45.3K

$79.5K

How much do customer success associate jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success associate in Louisiana is $45,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $56,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Louisiana?

The most popular types of Customer Success jobs in Louisiana are:

What job categories do people searching Customer Success Associate jobs in Louisiana look for?

The top searched job categories for Customer Success Associate jobs in Louisiana are:

What cities in Louisiana are hiring for Customer Success Associate jobs?

Cities in Louisiana with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Louisiana as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,314 per year, or $21.8 per hour.

Client Success Associate

Shreveport, LA • On-site

AFS Logistics, LLC
Trucking • 201 - 500 employees
Learn more about AFS Logistics, LLCexternal

Other

Re-posted 10 days ago

Job description

This is a office based role in Shreveport, LA
Purpose/Job Function:
The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.
Essential Functions:

  • Respond to client inquiries about quality and timely updates, providing excellent customer service
  • Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
  • Engage with clients via phone and email to offer valuable industry updates and news
  • Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
  • Assist with client reporting needs and provide additional data as requested by internal teammates
  • Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
  • Prioritize daily workload and multi-task with a sense of urgency and adaptability
  • Work with FAP and carriers for client invoicing and payment resolution
  • Document client communication and interactions via Salesforce
Qualifications and Requirements:
  • Strong communication skills, both verbally and written
  • Empathy and passion regarding customer service
  • Detail-oriented, with the ability to gather and organize data
  • Enthusiastic and self-motivated to go the extra mile
  • Ability to work in a team environment that requires flexibility
  • Confident, persistent and results-oriented
  • Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
Education/Experience:
  • High school diploma or GED, required
  • Knowledge of customer service, sales, marketing, business, or related field
  • Preference given to those with experience or studies in transportation/logistics

Working Conditions: This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain.
This position does not require any strenuous or physical activity.
Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.
AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.

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