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Customer Success Agent Jobs in Sumter, SC (NOW HIRING)

Naman Hotels

Guest Services Agent

Columbia, SC · On-site

$14 - $17.50/hr

... our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the ...

Naman Hotels

Guest Services Agent

Columbia, SC · On-site

$14 - $17.50/hr

... our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the ...

PLACE

Inside Sales Agent- Full Time

Columbia, SC · On-site

$40K - $60K/yr

We offer a well-established path to success, complete with models, systems, tools, coaching ... customers. Join and gain in-house marketing and design services, daily live professional ...

Kemper

Insurance Agent Trainee

Columbia, SC

Our success is a direct reflection of the talented and diverse people who make a positive ... Kemper's products and services are making a real difference to our customers, who have unique and ...

Kemper

Insurance Agent Trainee

Sumter, SC

Our success is a direct reflection of the talented and diverse people who make a positive ... Kemper's products and services are making a real difference to our customers, who have unique and ...

PLACE

FULL TIME ONLY - Real Estate Agent

Columbia, SC · On-site +1

$80K - $100K/yr

Whether you are an experienced agent ready for your next level of success or new to the industry ... Track tasks and activities in the company provided CRM * Convert prospecting and lead generation ...

PLACE

Real Estate Agent

Columbia, SC · On-site

$90K - $150K/yr

... ensure success. Show up with the will and commitment to succeed. In addition to creating a ... customers. Join and gain in-house marketing and design services, daily live professional ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Sumter, SC

Customer Success Agent information

See Sumter, SC salary details

$8

$16

$24

How much do customer success agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer success agent in Sumter, SC is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.79 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Sumter, SC?

For Customer Success Agent jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Sumter, SC look for?

The top searched job categories for Customer Success Agent jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Customer Success Agent jobs?

Cities near Sumter, SC with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Sumter, SC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,657 per year, or $16.2 per hour.

Account Representative - State Farm Agent Team Member

Camden, SC • On-site

Del Boykin - State Farm Agent
See more jobs at Del Boykin - State Farm Agentexternal

Full-time

PTO

Re-posted 2 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Del Boykin - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Provide information about insurance products and services.
  • Assist customers with policy applications and renewals.
  • Handle customer inquiries and provide timely responses.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Experience in customer service or sales preferred.