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Customer Success Agent Jobs in Bountiful, UT (NOW HIRING)

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

As our Customer Support Agent, you'll support HID's success by: * Answering inbound calls, emails, and online tickets; providing accurate, satisfactory responses to questions and concerns. * Building ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

As our Customer Support Agent, you'll support HID's success by: * Answering inbound calls, emails, and online tickets; providing accurate, satisfactory responses to questions and concerns. * Building ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

As our Customer Support Agent, you'll support HID's success by: * Answering inbound calls, emails, and online tickets; providing accurate, satisfactory responses to questions and concerns. * Building ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

As our Customer Support Agent, you'll support HID's success by: * Answering inbound calls, emails, and online tickets; providing accurate, satisfactory responses to questions and concerns. * Building ...

Hrmango

Customer Service Agent

Salt Lake City, UT · On-site

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of ... success, an amazing culture and one that provides competitive pay, comprehensive benefits and ...

HRmango

Customer Service Agent

Salt Lake City, UT

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of ... success, an amazing culture and one that provides competitive pay, comprehensive benefits and ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Bountiful, UT

Customer Success Agent information

See Bountiful, UT salary details

$9

$17

$25

How much do customer success agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success agent in Bountiful, UT is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.80 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Bountiful, UT?

For Customer Success Agent jobs in Bountiful, UT, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Bountiful, UT look for?

The top searched job categories for Customer Success Agent jobs in Bountiful, UT are:

What cities near Bountiful, UT are hiring for Customer Success Agent jobs?

Cities near Bountiful, UT with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Bountiful, UT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,626 per year, or $17.1 per hour.

Customer Success Manager - Contract 9-12 months

Carv group

Park City, UT • On-site

$60 - $80/hr

Other

Posted 2 days ago

New

Key responsibilities

  • Govern CRM usage, monitor performance, and collaborate on knowledge base updates to improve customer self-service and reduce escalations.

  • Manage the intern program, oversee HR platform automation, and coordinate team rotas and holiday scheduling to support people operations.

  • Run day-to-day office operations, plan and deliver internal events, and gather feedback to improve employee experience.

Job description

Customer Success Manager - Contract 9-12 months

Location: Park City, Utah. 5 days in office per week, with some weekends.

About the role

We're looking for a Customer Success Manager to be the operational backbone of our Customer Experience (CX) team. The role is critical and at the front line with our customers as we scale into a new and exciting product direction for this winter. We’re looking for you to run the CS team and drive us forward. This is a cross-functional role for someone who loves building systems that make teams run smoothly - combining CRM operations, people operations, HR systems ownership, and office and events coordination.

Your work will directly shape both the experience of our customers and the day-to-day experience of the people who serve them.

Knowledge management & CRM performance
  • Govern CRM usage across the CX team - setting data quality standards, enforcing hygiene protocols and tracking performance.
  • Collaborate with CX Managers to spot knowledge gaps and turn them into new or updated knowledge base articles.
  • Monitor self-serve metrics and use the insights to reduce repeat contacts and escalations.
  • Define and manage quality-of-service standards across email, chat and phone, including response-time SLAs and CSAT benchmarks.
  • Lead regular audits of knowledge base content and CRM workflows, retiring stale material and improving search relevance.
  • Identify tooling improvements and champion adoption of features that make agents more efficient and customers happier.
People operations
  • Manage our intern program end to end - onboarding, day-to-day support, performance check-ins and offboarding.
  • Own our HR platform (Rippling): automating holiday requests, approvals, and balance tracking; configuring rota templates and scheduling workflows; streamlining hiring and onboarding sequences; and automating performance review admin and reminders.
  • Review and publish team rotas to ensure strong coverage across peak and off-peak periods.
  • Oversee holiday scheduling to balance employee wellbeing with business continuity.
Office & events coordination
  • Run day-to-day US office operations for the new office and accommodation we’re opening this year in Park City.
  • Plan and deliver internal team events, mostly in the form of offsites, on budget and on time.
  • Gather post-event feedback to keep improving the employee experience.
What success looks like

In your first year, you'll be measured on outcomes like:

  • Efficiency: reclaiming significant time currently lost to manual HR and scheduling work through automation.
  • Coverage: consistently strong schedule coverage during peak periods.
  • Team satisfaction: a healthy employee NPS, reflecting a well-run, well-supported team.
  • Self-service: a high share of customer enquiries resolved through the knowledge base without agent contact.
  • Responsiveness & quality: meeting response-time SLAs and high CSAT across channels, with time-to-resolution improving year over year.
  • Events: high event satisfaction scores, delivered within budget.
What we're looking for
  • A people-first mindset: you care about both customer outcomes and team culture.
  • Experience in customer experience, support operations, people operations, or a similar cross-functional operations role.
  • Experience managing interns or junior team members.
  • A track record of owning and improving processes: you spot manual, repetitive work and automate it.
  • Hands-on experience with an HR platform (Rippling a plus) and/or CRM and support tooling.
  • Comfort working with data and metrics to drive decisions and demonstrate impact.Strong organisational and project-management skills, with the ability to juggle people, systems and events at once.
  • Excellent communication and stakeholder-management skills, especially partnering with managers.
  • Event and/or office coordination experience, with an eye for logistics and budgets.
  • Experience scaling operations through periods of team or regional growth.
What we offer
  • Competitive salary and bonus
  • Opportunity for accommodation in our Park City accommodation
  • A ski pass for local mountains
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