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Customer Story Writer Jobs (NOW HIRING)

Cellebrite

Customer Advocacy Manager

Tysons, VA · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Manage storyboard creation, and help write and produce stories for a variety of formats * Support ...

Ramp

Finance Storytelling Lead

New York, NY · On-site

$160K - $220K/yr

... writing in your own voice or for our CFO and Finance leadership team, shaping a customer story, or finding the right external conversation for Ramp to join. How these stories come to life is up to ...

Ramp

Finance Storytelling Lead

Manhattan, NY · On-site

... writing in your own voice or for our CFO and Finance leadership team, shaping a customer story, or finding the right external conversation for Ramp to join. How these stories come to life is up to ...

Genesys

... stories into broader portfolios of campaign-ready content Find opportunities to atomize and adapt customer proof into new formats, working with writers, designers and video partners to produce ...

Alteryx

Customer Advocacy Manager

New York, NY · On-site +1

$85K - $100K/yr

Drive case studies and customer videos from identification through publication - coordinating with video vendors for filming/production and internal writers to produce the written stories. * Source ...

Alteryx, Inc.

Customer Advocacy Manager

New York, NY · On-site +1

$85K - $100K/yr

Drive case studies and customer videos from identification through publication - coordinating with video vendors for filming/production and internal writers to produce the written stories. * Source ...

Alteryx, Inc.

Customer Advocacy Manager

Manhattan, NY · On-site

$85K - $100K/yr

Drive case studies and customer videos from identification through publication--coordinating with video vendors for filming/production and internal writers to produce the written stories. * Source ...

Alteryx Inc.

Customer Advocacy Manager

Manhattan, NY · On-site

$85K - $100K/yr

Drive case studies and customer videos from identification through publication--coordinating with video vendors for filming/production and internal writers to produce the written stories. * Source ...

Alteryx Inc.

$85K - $100K/yr

Drive case studies and customer videos from identification through publication--coordinating with video vendors for filming/production and internal writers to produce the written stories. * Source ...

Alteryx

Customer Advocacy Manager

$85K - $100K/yr

Drive case studies and customer videos from identification through publication - coordinating with video vendors for filming/production and internal writers to produce the written stories. * Source ...

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How much do customer story writer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer story writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Story Writer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Customer Advocacy Manager

Tysons, VA • On-site, Remote

Cellebrite
See more jobs at Cellebriteexternal

Full-time

Posted 13 days ago

Job description

Description
Company Overview:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Customer Advocacy Manager
As Cellebrite's Customer Advocacy Manager, you orchestrate the content - customer stories and key flagship events - that fuel our brand narrative.
Customer obsession drives everything you do: you build the trusted relationships that turn satisfied customers into vocal advocates, and you cultivate their stories event experiences and help to bring their voices to the world stage.
Key Responsibilities
  • Source, build and maintain a customer story pipeline, coordinating the full process from initial intake interviews through story production
  • Manage storyboard creation, and help write and produce stories for a variety of formats
  • Support the event content strategy for our annual user summit, including tactical orchestration and support such as run-of-show communications and deadline tracking
  • Coordinate the event speaker lineup, from main-stage keynotes to breakout sessions, serving as the key point of contact for speakers
  • Serve as the trusted, go-to resource for customer advocates, building and nurturing long-term relationships that turn satisfied customers into engaged, vocal advocates for Cellebrite

Requirements
  • 5-7+ years in customer success, customer marketing, communications or advocacy program management
  • Experience running a customer reference or advocacy program
  • Bachelor's degree in communications, marketing or a related field

Required Skills
  • Customer obsession: genuine passion for the customer experience, putting customers at the center of every decision
  • Relationship development: an innate ability to build trust with customers and become their go-to resource for support, storytelling, public appearances and more
  • Community management: a strong customer success background, with the ability to nurture and mobilize an engaged customer community
  • Storytelling and writing: strong writing, interviewing and editorial skills across formats - video, written case studies, social and the stage
  • Project management: comfortable juggling multiple pipelines (stories, events, speakers) against tight deadlines

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