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Customer Solutions Associate Jobs in Philadelphia, PA

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Customer Solutions Associate information

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$8

$17

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Philadelphia, PA is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Philadelphia, PA?

The most popular types of Customer Solutions jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Solutions Associate jobs?

Cities near Philadelphia, PA with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,971 per year, or $17.3 per hour.

Pricing Analytics Solutions Associate

JPMorgan Chase & Co.

Wilmington, DE • On-site

$90 - $120/hr

Other

Re-posted 13 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

77th of 174 rated banks

Job description

We are seeking an experienced and highly effective team player to join the Card Pricing Execution Team and this position sits within the Marketing Growth and Innovation (MG&I) organization of Card Services. You are expected to behighly motivated, analytical, extremely detail oriented, and an exceptional problem solver who takes pride in owning issues from the beginning to end delivering great Stakeholder/Customer experiences.

As a Pricing Analytics Solutions Associate, you will be responsible to review and provide oversight for potential exceptions of critical functions such as Fees, Interest, Product Trade, SCRA Refunds, etc.; reviewing, analyzing and dispositioning control monitoring report exceptions. This position will assist in Process Review execution to ensure Card Pricing functionally is working as expected. You will will become the Subject Matter Expert for multiple Pricing processes. The Pricing Analytics Solutions Associate will support and collaborate with Senior Analysts and Pricing Managers to help build and maintain processes and tools that optimize card pricing execution processes, drive ongoing performance, and support overall departmental goals.

Job responsibilities
  • Possess strong relationship skills and ability to communicate across all levels of the organization, building consensus across cross-functional teams collaborating to solve customer facing issues.
  • Excellent project management & problem-solving skills and the desire to help continually improve operations & processes.
  • Pricing and/or data analysis experience (Teradata, Oracle, SAS, etc.)
  • Develop automated analytical workflows (SAS, Alteryx, Python) to triage, disposition, and prioritize exceptions more efficiently.
  • Build and maintain automated workflows using tools such as Alteryx, Python, SQL, Snowflake, and related data platforms.
  • Evaluate and ideate opportunities to apply AI / GenAI / intelligent automation to improve investigative analysis, control documentation, operating procedures, knowledge retrieval, issue summarization, and workflow efficiency.
  • Support the development of scalable monitoring and decision-support solutions, including rule-based automation, anomaly detection concepts, and AI-assisted productivity use cases where appropriate.
  • Resolve complex assignments with little supervision and ensure projects are completed according to established timelines.
  • Present complex information in an understandable and compelling manner ensuring & providing clear communication to process owners.
Required qualifications, capabilities, and skills
  • Bachelor’s Degree required
  • Ability to work in a fast-paced, highly dynamic environment with a strong desire & aptitude to learn and adapt to new technologies.
  • Ability to effectively manage multiple priorities and deliverables with flexibility that does not compromise results.
  • Knowledge of mainframe systems such as TSYS.
  • Excellent verbal, written communication, presentation, and facilitation skills
  • High level of proficiency in MS Office applications
  • Experience/familiarity with AI-enabled operational transformation, workflow orchestration, and reporting automation with Intelligent automation / GenAI productivity use cases.
  • Exposure to enterprise AI enablement, LLM-assisted workflows, or automation transformation programs.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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