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Customer Solutions Associate Jobs in New York (NOW HIRING)

Perchwell

Customer Solutions Associate

Manhattan, NY · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We're Looking For We're looking for a Customer Solutions Associate who thrives at the intersection of customer experience, technical problem-solving, and operational improvement. In this role ...

Perchwell

Customer Solutions Associate

New York, NY · On-site

$90K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We're Looking For We're looking for a Customer Solutions Associate who thrives at the intersection of customer experience, technical problem-solving, and operational improvement. In this role ...

Omnea

AI Solutions Associate

New York, NY · On-site

$75K - $90K/yr

Overview We're looking for an exceptional Solutions Associate to join Omnea's customer team in our New York office. You'll be excited to join an intense, fast-scaling enterprise SaaS startup with an ...

Westrock

Customer Solutions Strategist

Dayton, NJ · On-site

$26.07 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

General Information Job ID ATR66096 Posting Job Title Customer Solutions Strategist Locations NJ ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

Smurfit Westrock

Customer Solutions Strategist

Dayton, NJ · On-site

$26.07 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

General Information Job ID ATR66096 Posting Job Title Customer Solutions Strategist Locations NJ ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

Office Hours

Client Solutions Associate, New York

New York, NY · On-site

$78K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our customers include the fastest-growing digital health companies, technology companies ... As a Client Solutions Associate, you will be directly responsible for growing our network and ...

OFFICE HOURS

Client Solutions Associate, New York

Manhattan, NY · On-site

$78K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our customers include the fastest-growing digital health companies, technology companies ... As a Client Solutions Associate, you will be directly responsible for growing our network and ...

Google

Global Solutions Senior Associate

New York, NY · On-site

... or in a Global Solutions Associate-related occupation. * Alternatively, will accept a Master ... Analyze market data and customer feedback to define product strategy and identify growth ...

PSEG

Senior Manager Business Customer Solutions

Newark, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Manager serves as the primary liaison between Business Customer Solutions, Customer Energy ... The position is responsible for coaching associates, managing customer escalations, improving ...

New

PSEG

Senior Manager Business Customer Solutions

Newark, NJ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Manager serves as the primary liaison between Business Customer Solutions, Customer Energy ... The position is responsible for coaching associates, managing customer escalations, improving ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in New York

Customer Solutions Associate information

See New York salary details

$9

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$29

How much do customer solutions associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer solutions associate in New York is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.06 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in New York?

The most popular types of Customer Solutions jobs in New York are:

What job categories do people searching Customer Solutions Associate jobs in New York look for?

The top searched job categories for Customer Solutions Associate jobs in New York are:

What cities in New York are hiring for Customer Solutions Associate jobs?

Cities in New York with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in New York as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,999 per year, or $18.7 per hour.

Customer Solutions Associate

Perchwell

Manhattan, NY • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Who We Are
Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estate's critical listings infrastructure: a platform where market research and client collaboration converge. Our modern architecture enables continuous innovation at a pace legacy systems cannot match, with AI-powered features and mobile-first capabilities designed for how agents actually work. As consumer expectations and technology evolve, Perchwell remains focused on our core vision: empowering real estate professionals with the most intelligent, data-driven, and connected platform in the industry.
Backed by leading venture capital firms including Lux Capital and Founders Fund, along with strategic partnerships with some of the country's top Multiple Listing Services (MLSs), Perchwell represents the first major new platform to enter the listings technology market in decades. This unique combination of institutional investment and deep industry alignment provides both the resources and market validation needed to transform the multi-trillion dollar residential real estate industry.
What We're Looking For
We're looking for a Customer Solutions Associate who thrives at the intersection of customer experience, technical problem-solving, and operational improvement.
In this role, you'll be the frontline of the customer experience, owning support requests from intake through resolution, while also identifying root causes, improving internal systems, and contributing to a more scalable support function.
You'll help shape how we support customers by improving documentation, training AI tools, and surfacing insights that influence product decisions. Over time, this role offers a path to take on more strategic customer-facing responsibilities, including deeper ownership of customer relationships and outcomes
Key Responsibilities
Customer Problem Solving & Ownership
  • Act as the frontline owner of customer issues, taking full responsibility from initial inquiry through resolution
  • Solve customers' most pressing problems by identifying root causes, not just addressing surface-level symptoms
  • Partner directly with customers to understand their workflows, goals, and blockers, and guide them to effective solutions
  • Deliver a high-quality, empathetic experience while maintaining strong response and resolution times
Technical Investigation & Resolution
  • Investigate and diagnose complex product issues across data, workflows, and system configurations
  • Break down ambiguous problems into clear, actionable paths toward resolution
  • Collaborate with Product and Engineering to escalate and resolve bugs, and advocate for long-term fixes
  • Develop deep expertise in Perchwell's data models, workflows, and integrations
AI & Support Systems Improvement
  • Train, test, and improve Perchwell's AI support tools to ensure accurate and scalable customer support
  • Identify gaps in automated responses and continuously improve knowledge sources and training data
  • Create and maintain help center articles, internal and external troubleshooting guides, and increase adoption
  • Contribute to building a best-in-class support system that reduces friction and increases self-service success
Customer Insights & Product Feedback
  • Identify patterns across customer issues to surface systemic problems and opportunities for improvement
  • Translate customer feedback into clear, actionable insights for Product and Engineering
  • Proactively flag high-impact issues and contribute to prioritization of fixes and enhancements
  • Support reporting and analysis that tracks trends in customer experience and product performance
Operational Excellence & Scale
  • Improve support workflows, processes, and tooling to increase efficiency and scalability
  • Create and maintain clear documentation that enables faster resolution and reduces repeat issues
  • Partner cross-functionally to improve the end-to-end customer experience, not just individual interactions
  • Contribute to building a support function that scales with the company and product complexity
What Success Looks Like
  • Customers receive fast, accurate, and thoughtful support
  • Issues are not only resolved, but root causes are identified and addressed
  • Support insights meaningfully influence product and operational improvements
  • AI support tools and documentation continuously improve in quality and coverage
  • You grow from handling individual tickets to owning customer outcomes and relationships
Key Skills
  • Customer empathy and strong problem-solving ability
  • Clear, concise communication
  • Technical curiosity and systems thinking
  • Attention to detail and organization
  • Ability to identify patterns and drive continuous improvement
Qualifications
Required
  • 2 to 6 years of experience in solution architect, customer success, or technical support roles
  • Experience working with and owning ticketing systems (Intercom, Zendesk, Salesforce, or similar)
  • Experience with AI-enabled support tools or automation systems
  • Strong written and verbal communication skills with a customer-first mindset
  • Proven ability to troubleshoot issues and explain solutions clearly
  • Highly organized with the ability to manage multiple priorities in a fast-paced, start-up environment
Preferred
  • Experience supporting SaaS or data-driven platforms
  • Familiarity with APIs, integrations, or data workflows
  • Exposure to real estate, MLS systems, or adjacent industries
  • Analytical mindset with experience identifying trends from customer data
Strong Benefits Package
  • Flexible PTO, plus 10 paid company holidays
  • 401K with a company match
  • Medical, dental, and vision plans
  • HSA and FSA options
  • Commuter benefits
  • Parental leave
  • Company-wide onsite or offsite each year
  • Beautiful office in Soho, Manhattan with a stocked kitchen, catered breakfast and lunch once per week, happy hours and meet-ups

Note: At this time, we are only considering candidates who are authorized to work in the U.S.

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