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Customer Solutions Associate Jobs in Arizona (NOW HIRING)

PNC Bank

Client Onboarding Associate

Phoenix, AZ · Hybrid

The Client Onboarding Associate (COA) is a trusted partner to the PNC Private Bank and Service ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

PNC Bank

Associate Release Manager

Phoenix, AZ · On-site

$75K - $137K/yr

As an Associate Release Manager within PNC's Technology organization, you will be based in ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

AAFES

Customer Experience Associate

Fort Huachuca, AZ · On-site

$15.45 - $20.51/hr

Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. Our Focus We are seeking associates who ...

AAFES

Customer Experience Associate

Fort Huachuca, AZ · On-site

$14.75 - $19.50/hr

Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. Our Focus We are seeking associates who ...

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Customer Solutions Associate information

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How much do customer solutions associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer solutions associate in Arizona is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate, and why are they important?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Arizona? The most popular types of Customer Solutions jobs in Arizona are:
What are popular job titles related to Customer Solutions Associate jobs in Arizona? For Customer Solutions Associate jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Customer Solutions Associate jobs? Cities in Arizona with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Arizona as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,219 per year, or $16 per hour.
Associate Health Solutions Specialist III - Life Company (Open)

Associate Health Solutions Specialist III - Life Company (Open)

USAA

Phoenix, AZ • Hybrid

$43K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 258 frontline employees who took The Breakroom Quiz

35th of 144 rated banks

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Are you interested in a career within Health Insurance Sales? USAA is currently looking for dedicated Associate Health Solutions Specialists III (Entry- Level) to join our team.  In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).  

The Associate Health Solutions Specialist III helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.

We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the Phoenix, AZ.; Colorado Springs, CO.; Tampa Crosstown, FL. or Plano, TX. campus. Relocation assistance is not available for this position.

Tasks:

  • Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.

  • Asks questions to discover key information and life events and understand need or problem. Documents relevant information.

  • Recognizes life events, understands and assesses the member's needs, financial situation, and goals.

  • Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills and implements recommendation(s).

  • Educates the member on how regulatory changes will impact a product.

  • Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.

  • May provide limited member servicing support.

  • Ensures adherence to company and regulatory practices.

  • Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

  • Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.

  • Employees in Health Solutions work with brokered products and act as an agent for the member.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Work Hours:

  • Hours of operation

    • January – September /Monday – Friday / 7:30am – 6:00pm (Central)

    • October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central)

  • Your 8-hour shift will fall within these hours.  We are currently looking for closing shift

  • This role is required to be in office, with potential hybrid opportunity after 6 months.

  • This is for a August 2 , 2026 start date

What you have:

  • High School Diploma or General Equivalency Diploma Required.

  • Up to 1 year customer service/sales experience.

  • Required maintenance of Health license and/or acquire within 90 days of hire.

  • Required annual completion of AHIP and Broker/Carrier appointments.

  • Experience delivering frequent written and oral communication.

  • Experience acquiring and applying new concepts and information.

  • Experience processing and analyzing information.

  • Experience fulfilling requests and meeting deadlines.

  • Experience resolving conflict and negotiating.

  • Experience multi-tasking in an operating systems environment.

  • Experience participating in or leading teams.

  • Successful completion of a job-related assessment may be required.

What sets you apart:  

  • US military experience through military service or a military spouse/domestic partner

  • Current Health License

  • 1 year of Life or Health Insurance Sales

  • 1 year of Call Center experience a plus

Compensation range: The salary range for this position is: $43,680 - $72,020

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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