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Customer Services Rep Jobs in Ohio (NOW HIRING)

United Business Supply

Be Seen First

Customer Services Representative

Bedford Heights, OH · On-site

$15 - $20/hr

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and ensuring a positive ...

Vesuvius

Customer Services Representative

Cleveland, OH · On-site

$55K - $65K/yr

The Customer Service Representative is responsible for the accurate and timely processing of customer and distributor orders, ensuring high levels of customer satisfaction and operational efficiency.

WesBanco Bank Inc.

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Develops and maintains working knowledge of the Bank's products and services. Other Skills and ...

WESBANCO

Customer Service Representative

Fairlawn, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Develops and maintains working knowledge of the Bank's products and services. Other Skills and ...

WesBanco Bank, Inc.

Customer Service Representative

OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Develops and maintains working knowledge of the Bank's products and services. Other Skills and ...

A-Line Staffing Solutions

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Member Services Representative

Akron, OH · On-site

$19/hr

The ideal candidate has prior customer service or call center experience, strong communication ... MEDICARE MEMBER SERVICES REPRESENTATIVE | REQUIREMENTS : * Education: High School Diploma or GED ...

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Customer Services Rep information

What is the difference between Customer Services Rep vs Customer Support Specialist?

AspectCustomer Services RepCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical or product-specific certifications may be beneficial
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, online chat, or technical support environments; focus on troubleshooting
Employer & Industry UsageRetail, telecom, banking, hospitalityTech companies, software firms, electronics
Common Search & Comparison IntentCustomer Services Rep vs Customer Support Specialist

Customer Services Reps primarily handle general inquiries, order processing, and basic customer interactions. Customer Support Specialists often focus on technical troubleshooting and resolving product-specific issues. While both roles involve customer interaction, Support Specialists typically require more technical knowledge and may handle more complex problems.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and ensure customer satisfaction.

What cities in Ohio are hiring for Customer Services Rep jobs?

Cities in Ohio with the most Customer Services Rep job openings:

Customer Services Rep jobs near you
Infographic showing various Customer Services Rep job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Customer Services Representative

Bedford Heights, OH • On-site

United Business Supply
See more jobs at United Business Supplyexternal

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

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Job description

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be proficient in computer applications, and have a strong ability to handle multiple tasks efficiently. Multilingual abilities and previous call center experience are highly valued to serve our diverse customer base effectively.
Responsibilities:

  • Handle customer inquiries via telephone, email, online chat, or in person.
  • Provide information about the products and services.
  • Collect and enter orders for new or additional products or services.
  • Troubleshoot and resolve product issues and concerns, forward to the assigned specialist or other appropriate staff.
  • Research and or create orders for products ordered.
  • Maintain customer accounts and customer records based on interactions.
  • Complete customer returns within the vendor/company guidelines.
  • Develop and maintain a knowledge base of the evolving products and services.

​Qualifications:

  • Previous experience in customer service, sales, or other related fields.
  • Excellent communication skills to include active listening.
  • Proficient computer skills with the ability to learn new software.
  • Ability to build rapport with clients and resolve customer grievances.
  • Logical problem-solving skills to handle correcting delivery issues, product shortages, incorrect items, and/or pricing concerns.
  • Ability to prioritize and multitask.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15lbs at times.

Company Description

United Business Supply is one of the largest Office, Janitorial, Safety and Industrial suppliers in Northern Ohio. We supply over 10,000 businesses across Northern Ohio with everything from the front office to back of house operations. Our goal is to provide our customers with a level of service that goes above and beyond and we strive each and every day to get there.