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Customer Service Warehouse Associate Jobs in Virginia

Dal-Tile

CSR WAREHOUSE II - SSC

Richmond, VA · On-site

$14.25 - $19.75/hr

Customer Service/Warehouse Associate Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our ...

Dal-Tile

WAREHOUSE ASSOC II - SSC

Alexandria, VA · On-site

$17 - $20.25/hr

Customer Service/Warehouse Associate Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our ...

Mohawk Industries

CSR WAREHOUSE II - SSC

Richmond, VA · On-site

$16.50 - $19/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with ...

Mohawk Industries, Inc.

CSR WAREHOUSE II - SSC

Richmond, VA · On-site

$16.50 - $19/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with ...

Mohawk Industries Inc

CSR WAREHOUSE II - SSC

Richmond, VA · On-site

$16.25 - $18.75/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with ...

Dal-Tile

Warehouse Associate II (FT)

Alexandria, VA · On-site

$17 - $20.25/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with ...

Mohawk Industries

WAREHOUSE ASSOC II - SSC

Alexandria, VA · On-site

$15.50 - $18.50/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with ...

Dal-Tile

Warehouse Associate II (FT)

Alexandria, VA · On-site

$17 - $20.25/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with ...

TRITON STONE

Warehouse Associate

Portsmouth, VA · On-site

$14.25 - $17/hr

Warehouse Associate Come be a part of Triton Stone Group's growing team with unlimited career ... Interact with customers while they are viewing material in the warehouse - customer service.

State of Virginia

Warehouse Associate

Hampton, VA

$15.50 - $18.25/hr

The Virginia Lottery, an independent state agency, is currently seeking a Warehouse Associate to join its Hampton Customer Service Center. The Warehouse Associate will be responsible for a variety of ...

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Customer Service Warehouse Associate information

What does a customer service warehouse associate do?

A Customer Service Warehouse Associate is responsible for assisting customers with their orders, handling inquiries, and ensuring that warehouse operations run smoothly. They often process shipments, organize inventory, and coordinate with other departments to address customer needs. This role blends customer service skills with an understanding of warehouse logistics, requiring attention to detail, strong communication abilities, and physical stamina. Associates may also help resolve issues such as order discrepancies or damaged goods to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service warehouse associate, and why are they important?

To thrive as a Customer Service Warehouse Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent communication, problem-solving, and teamwork skills help you resolve customer issues and coordinate efficiently with colleagues. These competencies are crucial for ensuring accurate order fulfillment, maintaining inventory integrity, and delivering a positive customer experience.

What are some common challenges faced by customer service warehouse associates and how can they be addressed?

Customer Service Warehouse Associates often encounter challenges such as balancing fast-paced order fulfillment with maintaining high accuracy, and effectively communicating with both warehouse team members and customers. Managing inventory discrepancies and handling unexpected issues, like delayed shipments, can also be demanding. Proactively staying organized, using warehouse management systems efficiently, and fostering clear communication with colleagues and customers can help address these challenges and contribute to a smoother workflow.

What is the difference between Customer Service Warehouse Associate vs Warehouse Associate?

AspectCustomer Service Warehouse Associate

The Customer Service Warehouse Associate focuses on assisting customers, processing orders, and providing product information, while also performing warehouse tasks. They often handle customer inquiries and support order fulfillment. The Warehouse Associate primarily handles physical tasks like inventory management, packing, and shipping. Both roles may require similar certifications such as forklift operation and safety training, and they work in warehouse environments. The main difference lies in the customer interaction component present in the Customer Service Warehouse Associate role.

What cities in Virginia are hiring for Customer Service Warehouse Associate jobs?

Cities in Virginia with the most Customer Service Warehouse Associate job openings:

Customer Service Warehouse Associate jobs near you
Infographic showing various Customer Service Warehouse Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service/Warehouse Associate II (FT)

Richmond, VA • On-site

Dal-Tile
Construction Materials Wholesalers • 5 - 10K employees
Learn more about Dal-Tileexternal

$14.25 - $19.75/hr

Other

Medical, Dental, Life, Retirement

Posted 13 days ago

Daltile rating

7.7

Company rating: 7.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

About the Job
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position may involve daily use of forklift and/or crane equipment.
Primary Objective:
Performs a variety of customer service/office administration and warehouse duties related to the operation of the Sales Service Center.
Primary Function and Scope:
  • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Waits on customers and prepares sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates crane forklift equipment.
  • Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
  • Performs other related duties as required.
Experience and Knowledge Required:
  • HS diploma or equivalent experience.
  • 1+ years of customer service experience and warehouse experience
  • Forklift Experience

Competencies:
Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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