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Customer Service Translator Jobs in Minnesota (NOW HIRING)

TransPerfect

Account Executive

Minneapolis, MN · On-site

$46K - $48K/yr

TransPerfect provides a full array of language and business support services, including translation ... and customer service * Research and understand all industries that TransPerfect markets to ...

Homeland Language Services

A commitment to providing an exceptional customer experience, maintaining patient privacy and ... We offer interpretation and translation services in 100+ languages for different industries. We ...

CaptionCall

Installer/Trainer Part Time

Rochester, MN · On-site

$27K - $45K/yr

... translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and ...

CaptionCall

Installer/Trainer Part Time

Rochester, MN · On-site

$13.08 - $21.83/hr

... translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and ...

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Customer Service Translator information

What is a customer service translator?

Customer Service Translators are professionals who facilitate communication between customers and companies by translating spoken or written information from one language to another. They assist in resolving customer inquiries, complaints, and support issues across different languages, ensuring that non-native speakers receive accurate and effective service. This role often requires strong language proficiency, cultural understanding, and excellent interpersonal skills. Customer Service Translators may work in call centers, online chat, emails, or face-to-face interactions to bridge language gaps and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service translator?

To thrive as a Customer Service Translator, you need fluency in at least two languages, strong comprehension skills, and a background in customer service or translation studies. Familiarity with translation software, customer relationship management (CRM) systems, and communication platforms is typically required. Outstanding interpersonal skills, cultural sensitivity, and the ability to remain calm under pressure set top performers apart. These skills are vital for accurately conveying information, building trust, and ensuring a positive customer experience across language barriers.

How does a customer service translator typically collaborate with other departments to resolve customer issues?

Customer Service Translators frequently work with teams such as technical support, sales, and management to ensure customer concerns are fully understood and accurately addressed across language barriers. They not only translate customer inquiries and responses but also relay cultural nuances and context to help internal teams tailor solutions effectively. This role requires clear communication, adaptability, and the ability to coordinate between various stakeholders to resolve issues promptly and efficiently.

What is the difference between Customer Service Translator vs Customer Support Specialist?

AspectCustomer Service TranslatorCustomer Support Specialist
Required credentialsLanguage proficiency, translation certifications (optional)Communication skills, technical knowledge
Work environmentCall centers, online chat, email support in multilingual settingsCustomer service centers, technical support teams
Employer & industry usageCompanies serving international clients, translation agenciesRetail, tech, telecom, service industries
Search & comparison intentLanguage translation, multilingual support rolesCustomer service, technical support roles

Customer Service Translators focus on translating customer communications and documents to facilitate understanding across languages, often requiring language proficiency and translation skills. Customer Support Specialists handle direct customer interactions, troubleshooting, and problem-solving in a specific language or region. While both roles involve customer interaction, their core functions and skill sets differ significantly.

What are popular job titles related to Customer Service Translator jobs in Minnesota?

For Customer Service Translator jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Service Translator jobs in Minnesota look for?

The top searched job categories for Customer Service Translator jobs in Minnesota are:

Customer Service Translator jobs near you
Infographic showing various Customer Service Translator job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Educational Interpreter for ASL/SEE, Special Education, 6.5 hours per day, 184 days per year

Fergus Falls, MN • On-site

Minnesota Service Cooperatives
Public Administration • 201 - 500 employees
Learn more about Minnesota Service Cooperativesexternal

$32/hr

Full-time

Re-posted 7 hours ago

Key responsibilities

  • Interpret spoken English into sign language and vice versa in educational settings.

  • Participate in meetings, student orientation sessions, and IEP meetings to facilitate communication.

  • Collaborate with educational team members and attend staff development sessions to maintain and upgrade interpreting skills.

Job description

Summary/Primary Objective of Position:

The Educational Interpreter facilitates communication between deaf/hard of hearing students, providing interpretation in educational settings. Participates as a member of the educational team serving these students. 

Job Responsibilities:

  1. Interprets spoken English into sign language for all communication in a school day, such as classrooms, lectures, lab, or other educational settings where conversations between deaf/hard of hearing students and anyone else are taking place.
  2. Utilizes current methods of interpreting to best serve deaf/hard of hearing students, staff, and deaf parents with their communication needs.
  3. Takes notes for students in various educational settings. Prepares lecture notes, ensuring accurate interpretation.
  4. Previews video, PowerPoint and other media presentations in preparation for interpreting for deaf/hard of hearing students.
  5. Interprets at student orientation sessions, various meetings and activities between students and student groups and staff; Also interprets at IEP meetings as needed.
  6. Meets regularly with the Deaf/Hard of Hearing teacher regarding the progress of individual students. Works closely with team teachers to ensure that accommodations are made for students.
  7. Attends staff development sessions to maintain and upgrade skills.
  8. Receives some work directions from licensed staff, including Deaf/Hard of Hearing teacher and/or case managers.
  9. Attends mentoring sessions with an assigned mentor and/or attends staff development sessions to maintain and upgrade skills.
  10. Other duties as assigned.

Qualifications:

  1. To qualify as a sign language interpreter/transliterator, a person shall have completed a training program affiliated with a state accredited educational institution and hold:
    • An interpreter/transliterator certification awarded by the Registry of Interpreters for the Deaf (RID); or
    • A general level of proficiency certificate at level 3 awarded by the National Association of the Dead (NAD); or
    • Educational Interpreter Performance Assessment (EIPA) at the 4.0 level.
  2. To qualify as a cued speech translator, a person shall hold a current applicable transliterator certificate awarded by Testing, Evaluation, and Verification Unit, Inc. (TECUnit).
  3. High School diploma required. Highly Qualified status required.
  4. Must have completed a training program affiliated with a state accredited educational institution.
  5. Experience as an interpreter in a variety of situations involving the deaf/hard of hearing.
  6. Knowledge of American Sign Language (ASL), Spoken English, Signing Exact English (SEE), Pigeon Sign English (PSE), and Minimal Language Signing modes; child development
  7. Skilled in ASL, SEE, customer service, problem solving, effective time management and prioritization.
  8. Considerable ability to: communicate effectively, listening, oral, and written; establish rapport with others and to interact effectively with persons having a wide variety of cultural and ethnic backgrounds; handle multiple issues simultaneously; work without supervision and as an effective team member;
  9. Ability to take a visual language and interpret it into English structural sentences and the reverse; process signs while simultaneously voice interpreting, interpret at an educational level and language mode appropriate to each person; give priority for facilitating communication of deaf/hard of hearing students within a hearing environment in both the spoken word into sign language and voice interpreting sign language into English; be prompt, responsible and dependable; use computer software applications to accomplish work tasks.

Assignment Details:
The minimum hourly wage for this position is $32.00 per hour.
The terms and conditions of this benefit eligible position will be detailed in an individual letter of assignment.



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About Minnesota Service Cooperatives

Sourced by ZipRecruiter

Minnesota Service Cooperatives (MSC) is a distinguished organization based in Saint Paul, MN, US, committed to serving the public sector across the state. Operating on the larger sphere of public sector services, MSC's core operations revolve around administering cooperative procurement, education, health, and risk management services for its members. Carrying a remarkable heritage originating from a statutory establishment in 1976, they are divided into seven geographical areas to distinctively serve cities, counties, schools and non-profit entities.

Industry

Public administration

Company size

201 - 500 Employees

Headquarters location

Saint Paul, MN, US

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