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Customer Service Trainee Jobs in Somerville, MA (NOW HIRING)

The Granite Group

Sales Management Trainee

Woburn, MA · On-site

In this role, the trainee supports day-to-day sales activities, including assisting customers ... Candidates should possess Customer Service skills, with a focus on responsiveness, problem-solving ...

Fisher Agencies

Remote Leadership Trainee

Boston, MA · Remote

As a Remote Leadership Trainee, you will engage with team members, assist in daily operations, and ... Previous experience in sales, customer service, or leadership is a plus but not required Benefits

Fisher Agencies

Remote Leadership Trainee

Boston, MA · On-site +1

As a Remote Leadership Trainee, you will engage with team members, assist in daily operations, and ... Previous experience in sales, customer service, or leadership is a plus but not required Benefits

84 Lumber

Manager Trainee

Holbrook, MA · On-site

$47K - $51K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service: Support customers and drive sales in a retail store environment.

84 Lumber

Manager Trainee

Holbrook, MA · On-site

$47K - $51K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service: Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Holbrook, MA · On-site

$47K - $51K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber

Manager Trainee

Holbrook, MA · On-site

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service: Support customers and drive sales in a retail store environment. Store ...

84 Lumber

Manager Trainee

Holbrook, MA · On-site

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service: Support customers and drive sales in a retail store environment. Store ...

84 Lumber Company

Manager Trainee

Holbrook, MA · On-site

$47K - $51K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

Safety-Kleen

Driver Class B Trainee

Middleton, MA · On-site

Safety-Kleen in Salisbury, MA is seeking a Sales and Service Route Driver Trainee (Driver Class B ... Generates / collects leads from customers for new products and services * Sells additional products ...

Safety-Kleen

Driver Class B Trainee

Andover, MA · On-site

Safety-Kleen in Salisbury, MA is seeking a Sales and Service Route Driver Trainee (Driver Class B ... Generates / collects leads from customers for new products and services * Sells additional products ...

Safety-Kleen

Driver Class B Trainee

Topsfield, MA · On-site

Safety-Kleen in Salisbury, MA is seeking a Sales and Service Route Driver Trainee (Driver Class B ... Generates / collects leads from customers for new products and services * Sells additional products ...

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Somerville, MA

Customer Service Trainee information

See Somerville, MA salary details

$15

$23

$39

How much do customer service trainee jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service trainee in Somerville, MA is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.49 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in Somerville, MA?

The most popular types of Customer Service jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Customer Service Trainee jobs?

Cities near Somerville, MA with the most Customer Service Trainee job openings:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,006 per year, or $23.1 per hour.

Sales Management Trainee

The Granite Group

Woburn, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

The Granite Group rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

182nd of 429 rated retail wholesalers

Job description

Company Description The Granite Group is a leading distributor of plumbing, heating, cooling, piping, water systems, and energy products serving contractors and fuel dealers across the Northeast through nearly 80 wholesale branches and a robust online store. Headquartered in Concord, NH, the company also operates 18 retail showrooms under the Sink & Spout and Designer Bath brands, featuring an expert team and a wide range of decorative plumbing fixtures and accessories. Founded in 1971 in Worcester, MA, The Granite Group has grown steadily while maintaining a strong focus on its people and customers. The company takes particular pride in its workplace awards, highlighting a culture that values collaboration, development, and long-term careers.

Role Description The Sales Management Trainee is a full-time, on-site role based in Woburn, MA, designed to prepare team members for future leadership positions in sales and branch operations. In this role, the trainee supports day-to-day sales activities, including assisting customers, branch deliveries, processing orders, and learning product lines across plumbing, heating, cooling, and related categories. The trainee works closely with sales and branch leadership to understand account management, inventory processes, pricing strategies, and customer relationship management. Daily responsibilities include shadowing experienced sales professionals, participating in training sessions, learning operational systems and tools, and contributing to team goals. Over time, the trainee will take on increasing responsibility for managing customer accounts, supporting branch performance, and developing skills needed for a sales or branch management role.

Qualifications

  • This is an entry level job
  • Candidates should possess strong Communication skills, including clear verbal and written communication and active listening.
  • Candidates should possess Customer Service skills, with a focus on responsiveness, problem-solving, and creating positive customer experiences.
  • Candidates should possess Sales skills, including relationship building, understanding customer needs, and supporting product recommendations.
  • Candidates should possess Training-related skills, including willingness to learn, openness to feedback, and ability to apply new concepts quickly.
  • Additional beneficial qualifications include a strong work ethic, attention to detail, basic math and computer skills, and comfort working in a fast-paced, team-oriented environment.
  • Prior experience in retail, wholesale distribution, or a customer-facing role is helpful but not required; a valid driver’s license and reliable transportation may be beneficial depending on job responsibilities.
  • An associate’s or bachelor’s degree in Business, Marketing, or a related field is preferred, though relevant experience and demonstrated potential for growth are also valued.
  • Valid drivers license

What The Granite Group employees say

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