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Customer Service Trainee Jobs in Laurel, MD (NOW HIRING)

Accel Talent Group

Sales Trainee

Hyattsville, MD · On-site

$45K/yr

Commercial Truck/Bus Sales Trainee (We will train the right person) Location: KNeal North ... Previous customer service or sales-related experience preferred * Current employee in good standing ...

Accel Talent Group

Sales Trainee

Hyattsville, MD · On-site

Commercial Truck/Bus Sales Trainee (We will train the right person) Location:KNeal North ... Previous customer service or sales-related experience preferred * Current employee in good standing ...

Accel Talent Group

Sales Trainee

Hyattsville, MD · On-site

$45K/yr

Commercial Truck/Bus Sales Trainee (We will train the right person) Location: KNeal North ... Previous customer service or sales-related experience preferred * Current employee in good standing ...

Cintas

Management Trainee

Jessup, MD · On-site

$61K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Jessup, MD · On-site

$61K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Jessup, MD · On-site

$61K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Laurel, MD · On-site

$67K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Jessup, MD · On-site

$61K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Laurel, MD · On-site

$67K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Baltimore, MD · On-site

$61K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Laurel, MD

Customer Service Trainee information

See Laurel, MD salary details

$13

$20

$35

How much do customer service trainee jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service trainee in Laurel, MD is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $24.09 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in Laurel, MD?

The most popular types of Customer Service jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Customer Service Trainee jobs?

Cities near Laurel, MD with the most Customer Service Trainee job openings:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,615 per year, or $21 per hour.

Insurance Customer Service Representative Trainee

Jim Myers - State Farm Agency

Columbia, MD

$33K - $50K/yr

Full-time

Retirement

Posted 10 days ago

Job description

Insurance Customer Service Representative Trainee


Jim Myers - State Farm Agency | Columbia, MD 21045


$33,000–$50,000+ Annual Earning Potential | Base + Commission + Activity Related Bonus Opportunities | 401(k) | Paid Training




Start Your Career in Insurance


Jim Myers State Farm Agency is looking for a motivated, dependable, and coachable individual to join our team as an Entry-Level Insurance Customer Service Representative.


This is an excellent opportunity for someone who is interested in building a career in insurance but may not have extensive industry experience yet. You will work alongside our team of experienced licensed customer service professionals who will help train and guide you as you learn the business.


We are looking for someone who is excited to learn, willing to be coached, and committed to providing excellent service to our customers.


No extensive insurance experience is required — we are looking for the right attitude and willingness to learn.



What You'll Do


  • Assist our experienced licensed customer service representatives with day-to-day customer service needs.
  • Help customers with questions regarding their insurance policies and coverage.
  • Learn how to handle customer requests, policy changes, payments, and other service needs.
  • Assist with processing and maintaining customer information and policy records.
  • Provide friendly, professional service to new and existing State Farm customers.
  • Learn about Property & Casualty insurance products and agency procedures.
  • Identify opportunities to assist customers with additional insurance needs as you gain experience.
  • Follow established processes while developing your insurance knowledge and customer service skills.
  • Work closely with experienced team members and management to develop your skills.



What We're Looking For


  • Property & Casualty license required or must be able to obtain one.
  • Entry-level candidates are encouraged to apply.
  • Insurance experience is helpful but not required.
  • Strong desire to learn and grow within the insurance industry.
  • Coachable and willing to learn.
  • Positive attitude and professional demeanor.
  • Strong communication and customer service skills.
  • Dependable, organized, and able to follow through.
  • Comfortable working as part of a team.
  • Ability to build positive relationships with customers and coworkers.



Compensation


  • $33,000–$50,000 annual earning potential
  • Hourly/base pay
  • Activity-based earning opportunities
  • Performance bonuses
  • Opportunities to increase