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Customer Service Trainee Jobs in Hernando, MS (NOW HIRING)

Tower Loan

Manager Trainee

Senatobia, MS · On-site

Our full-time Manager Development Program is designed to provide our Manager Trainees with the ... Become proficient in customer service, sales, marketing, finance, and operations. * Develop ...

Tower Loan

Manager Trainee

Horn Lake, MS · On-site

Our full-time Manager Development Program is designed to provide our Manager Trainees with the ... Become proficient in customer service, sales, marketing, finance, and operations. * Develop ...

Ryder

Rental Sales Management Trainee

Memphis, TN · On-site

As a Rental Manager Trainee, you'll be part of a dynamic team, equipped to succeed and empowered to ... more customer service with issues resolution experience preferred Must be computer literate ...

Ryder

Rental Sales Management Trainee

Memphis, TN · On-site

As a Rental Manager Trainee, you'll be part of a dynamic team, equipped to succeed and empowered to ... more customer service with issues resolution experience preferred Must be computer literate ...

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Hernando, MS

Customer Service Trainee information

See Hernando, MS salary details

$13

$19

$34

How much do customer service trainee jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service trainee in Hernando, MS is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $22.88 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in Hernando, MS?

The most popular types of Customer Service jobs in Hernando, MS are:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in Hernando, MS as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,495 per year, or $19.9 per hour.

Manager Trainee

Tower Loan

Senatobia, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Tower Loan rating

6.3

Company rating: 6.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, we're committed to developing future leaders! Our full-time Manager Development Program is designed to provide our Manager Trainees with the knowledge, skills, and experience needed to thrive in consumer finance and grow into leadership roles. In just 10-12 months, you'll gain hands-on experience in customer service, sales, financial management, and branch operations, all while earning competitive pay and performance-based incentives.
If you're looking for a company that values your growth and offers a clear path to leadership, Tower Loan is the place for you!
In the Role
  • Become proficient in customer service, sales, marketing, finance, and operations.
  • Develop long-term customer relationships by listening to customer needs and recommending the best service.
  • Offer optional products to serve new and existing customers best.
  • Contact customers regarding payment reminders and arrangements.
  • Assist Manager in exceeding established office goals.
  • Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents.
  • Develop and demonstrate developing skills in all management aspects, including recruitment, staff development, performance management, and leadership.
  • Perform all other duties as assigned.

Required
  • High School Diploma or GED
  • Willingness to relocate upon promotion into management
  • Must have a valid driver's license and reliable vehicle

Preferred
  • Sales, Collections, or Customer Service experience

Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
  • Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
  • Up to 3% 401(k) Match
  • Paid Time Off (16 days per year after one full year, cash back for unused time)
  • Paid Holidays
  • Annual Raises and Performance Bonuses
  • Monthly Incentive and Employee Referral Bonuses
  • Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!

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