Customer Service Tech Jobs in Boston, MA (NOW HIRING)

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Representative - Mission Support & Service Operations

At Teledyne FLIR Defense, our technologies help support critical missions for defense, public safety, and emergency response teams around the world. As a Customer Service Representative, you'll play an important role in ensuring customers receive timely support, parts, and service while helping the team maintain efficient operations.

If you enjoy solving problems, coordinating across multiple teams, and delivering excellent customer experiences in a fast-paced environment, this is an opportunity to make a meaningful impact while supporting products that serve vital missions.

What you'll do

• Serveasaprimarypointofcontactforcustomerinquiriesbyphoneandemail

• Preparesparepartsquotationsandprocesscustomerrequestsefficiently

• Processpurchaseorders,contracts,andpaymentswhileensuringcompliancerequirementsaremet

• Generateshippingdocumentationandsupportorderfulfilmentactivities

• Coordinatecloselywithtechnicians,peers,andinternaldepartments

• Managecustomerdataanddocumentationforinternationalreturnrequests

• Screencustomers,systems,andtransactionsinaccordancewithtraderegulations

• Helpreducesparepartsbacklogandmaintainserviceworkflowefficiency

• ProcessgovernmentreceiptsandshipmentsthroughPIEE

• Maintainreportsandsupportadditionalservice-relatedactivitiesasneeded

What you need

• Required: Strongcommunication,organization,andtimemanagementskills

• Required: Abilitytoprioritizemultipletasksinafast-pacedenvironment

• Required: Collaborativemindsetwithstrongattentiontodetail

• Required: ProficiencywithMicrosoftOfficeapplications

• Required: Comfortablelifting20-30lbs

• Advantage: Experienceincustomerserviceorserviceoperations

• Advantage: ExperiencewithOracle,SAP,orotherERPsystems

• Required: Highschooldiplomaorequivalent

What we offer

• Opportunitytosupportmission-criticaltechnologies

• Collaborativeandcustomer-focusedteamenvironment

• Exposuretoglobalserviceandoperationalprocesses

• Cross-functionalcollaborationacrossmultipledepartments

• Technicalandprofessionaldevelopmentopportunities

• Stabilityofaglobaltechnologyorganization

What happens next

Applications are reviewed by the recruiting team, followed by a recruiter conversation and interviews with the hiring team. Timelines may vary.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range:

$44,500.00-$59,300.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.