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Customer Service Support Representative Jobs in Miami, FL

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Customer Service Representative

Plantation, FL · On-site +1

$16 - $21.50/hr

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery ... As a customer support representative, you will be responsible for answering customer calls and ...

Seaway Plumbing Inc

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Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location ... Support daily office operations and administrative tasks * Coordinate community outreach events We ...

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location ... Support daily office operations and administrative tasks * Coordinate community outreach events We ...

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All JobsCustomer Service Support Representative JobsCustomer Service Support Representative Jobs in Miami, FL

Customer Service Support Representative information

See Miami, FL salary details

$11

$18

$26

How much do customer service support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service support representative in Miami, FL is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.00 per hour, depending on experience, location, and employer.

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is remote customer service support representative a stressful job?

Remote customer service support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, the level of stress varies depending on the employer, workload, and individual coping skills, with some roles offering flexible schedules and training to help manage stress.

What are popular job titles related to Customer Service Support Representative jobs in Miami, FL?

For Customer Service Support Representative jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Support Representative jobs in Miami, FL look for?

The top searched job categories for Customer Service Support Representative jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Service Support Representative jobs?

Cities near Miami, FL with the most Customer Service Support Representative job openings:

Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,187 per year, or $18.4 per hour.

Customer Support Representative II

NextEra Energy

Miami, FL • On-site

$18/hr

Full-time

Posted 9 days ago

NextEra Energy rating

8.4

Company rating: 8.4 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

19th of 53 rated energy and utility

Job description

Requisition ID:  95104 

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industryleading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Join the Energy That's Powering Florida's Future

If you're looking for a career with purpose, stability, and growth, this is your moment.

Customer Support Representative II - Miami

Starting Pay: $18/hour

Location: 4200 West Flagler Street Miami, FL 33134

Position Type: Full-Time, On-site (not remote)

Why You'll Love Working Here

  • Be part of a company known for industry-leading reliability
  • Make a real impact by supporting customers across Florida
  • Join a team that values growth, training, and internal career paths
  • Enjoy the stability and benefits that come with working for a major energy leader

Paid Training to Set You Up for Success

We invest in you from day one

  • 6-8 weeks of comprehensive paid training Monday thru Friday from 9AM-5PM
  • Anticipated start date: September 28, 2026
  • Training is on site and mandatory, ensuring you're fully prepared for the role

Your Work Schedule upon completion of Training - 40 hours per week:

Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 9AM-5PM and Sundays off 

Overtime opportunities are available!

What NextEra Energy employees say

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