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Customer Service Support Representative Remote Jobs in Florida

Imagenet

Healthcare CSR - Remote

Tampa, FL · On-site +1

$16 - $18/hr

Healthcare Customer Service Representative We are seeking a detail-oriented Healthcare Customer Service Representative to join our call center team. This role is essential in verifying insurance

Imagenet

Healthcare CSR - Remote

Tampa, FL · Remote

$16 - $18/hr

Healthcare Customer Service Representative We are seeking a detail-oriented Healthcare Customer Service Representative to join our call center team. This role is essential in verifying insurance

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

Location: Naples, FL (Remote considered) Employment Type: Full-Time Salary Range: $70,000 - $85,000 About the Role FYIsoft is seeking a hands-on Accounting Manager to lead our accounts receivable,

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Bilingual Customer Service Representative - Remote

Miami, FL • Remote

Sharecare
Fitness and Sports Centers • 1 - 5K employees
Learn more about Sharecareexternal

$14.75 - $18.75/hr

Full-time

Medical

Re-posted 6 days ago

Key responsibilities

  • Answer inbound calls from members and providers, providing high-quality customer service.

  • Input data, record communications accurately, and handle inquiries via telephone and email.

  • Identify caller needs, evaluate concerns, and formulate appropriate resolution plans.

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

Job description

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Essential Job Functions:

  • Identify, evaluate and prioritize callerneeds, questions and concerns.
  • Formulate plans of resolution and respondappropriately and efficiently.
  • Maintain and restore customer satisfaction and partner with other teams as needed.
  • Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
  • Proactively educate caller on program benefits.
  • Meet or exceed established call center metrics, attendance standards and quality levels.
  • Use computer tools to accurately process and document information.
  • Develop rapport with callers and appropriately adjust communication style.
  • Provide accurate information aboutSharecare programs and services.
  • Escalate issues internally and follow up on escalated issues.

Qualifications:

  • High School Diploma
  • Prior experience in a customerservice relatedfield preferred
  • Great communication skills
  • Must be able to multi-task
  • Must have medical records experience and knowledge of key elements of a valid ROI request
  • Understanding of HIPAA regulations preferred
  • General working knowledge of Microsoft Word &Outlook
  • Computer keyboard proficiencyand internet navigation skillsrequired
  • Have the ability towork effectively with others in a teamenvironment
  • Ability to thrive in a fast-growing always changingenvironment
  • Candidates must be bi-lingual (English/Spanish)!

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sharecare logo

About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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