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Customer Service Supervisor Jobs in Missouri (NOW HIRING)

TruGreen

Customer Service Supervisor

Lees Summit, MO · On-site

$43K - $72K/yr

Knowledge of customer service practices and processes * Supervisory management and leadership skills, including coaching and performance management * Organizational and process management and ...

TruGreen

Customer Service Supervisor

Lees Summit, MO · On-site

$43K - $72K/yr

Knowledge of customer service practices and processes * Supervisory management and leadership skills, including coaching and performance management * Organizational and process management and ...

KOHLS

Full-Time Customer Service Supervisor

Fenton, MO · On-site

$20.75/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

KOHLS

Full-Time Customer Service Supervisor

Rolla, MO · On-site

$20.75/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

New

Lincare Holdings

Sr Customer Service Rep

Saint Louis, MO · On-site

$18.75 - $25.75/hr

Customer Service Supervisor This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management. Job Responsibilities: * Assists the ...

Cintas

Service Supervisor

University City, MO · On-site

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Cintas

Service Supervisor

Springfield, MO · On-site

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Missouri

Customer Service Supervisor information

See Missouri salary details

$23K

$54.4K

$94.7K

How much do customer service supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service supervisor in Missouri is $54,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are popular job titles related to Customer Service Supervisor jobs in Missouri?

For Customer Service Supervisor jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Missouri look for?

The top searched job categories for Customer Service Supervisor jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Supervisor jobs?

Cities in Missouri with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,403 per year, or $26.2 per hour.

Customer Service Supervisor

Saint Louis, MO • On-site

Andy's Seasoning Inc
Food and Drink Manufacturing • 51 - 200 employees
Learn more about Andy's Seasoning Incexternal

$55K - $75K/yr

Full-time

Re-posted 10 days ago

Job description

The Customer Service Supervisor leads, trains, and oversees the daily operations of the Customer Service department for a consumer-packaged goods (CPG) company. This role is accountable for order management, customer communication, service level performance, and continuous improvement. This position works closely with the following internal departments; Sales, Logistics, Quality, and Finance to ensure accurate order fulfillment, strong customer relationships, and high levels of customer satisfaction.
PERFORMANCE MEASURES – MAJOR JOB OBJECTIVES
Major Job Objective
What’s Expected
Supervise
  • Supervising day-to-day operations of the customer service team.
  • Create, train, and enforce Standard Operating Procedures (SOPs) for the Customer Service Department.
  • Oversee and assess customer service employees’ activities and provide them with on-going performance-related feedback.
  • Monitor customer service metrics including order and pricing accuracy, fill rates, on-time delivery, response times, and customer satisfaction.
  • Identify opportunities for operational improvements and implement solutions.
  • Daily review and reconciliation of the Orders Shipped Not Invoiced Report.
  • Investigate customer issues/problems and create mutually beneficial solutions.
  • Assist with inventory allocation communication, and supply chain coordination during periods of constrained supply.
  • Maintain documentation pertaining to the activities of the Customer Service Department.
  • Monitors and evaluates staff performance.
  • Provide direct employee and/or customer support for complicated or critical issues.
  • Validate new customer set up and existing customer changes
  • Support and build the Customer Relationship Management module.
  • Familiar with various methods of retail order submission including EDI, VMI, Vendor Portals (i.e. Retail Link), PDF/email or phone/fax.
Customer Service
  • Update company lists, which include but are not limited to shipping, contacts, receiving, and forms.
  • Answer and distribute customer inquiries via phone and email.
  • Prepare samples and company “swag” for mailing per customer request.
  • Process incoming orders utilizing the Acumatica ERP System.
  • Prepare and/or distribute timely, accurate information about incoming customer order status.
  • Notify production and sales when large orders are received.
  • Once the full order has been closed, please save.
Customer Accounting
  • Oversee and assist with recovery of unauthorized deductions
    • Internally investigate deduction and assign reason codes
    • Request remittance advice and other documentation as needed to reconcile payment discrepancies
    • Follow the retailers’ dispute process to challenge and escalate invalid deductions
    • Identify patterns and work with Sales and other internal teams to proactively prevent future deductions.
Administrative
  • Coordinate meetings w/Clerical/Customer Support as needed and record minutes of those meetings.
  • Provide weekly updates with the Production Team, Director Sales/Technology, CEO and others that need to be in attendance. Industrial Sales, Retail Sales
  • Help to achieve team goals and daily production targets.
Food Safety amp; Quality/Legal Requirements
  • Comply with all food safety, quality, and legal requirements written in each SOP pertaining to job duties.
  • Report any infractions of food safety, quality, or legality to supervisor.
OTHER JOB FUNCTIONS:
  • Participate in team meetings and make recommendations to increase productivity.
  • Participate in continuing education classes and any training courses being offered
  • Maintain confidentiality and dispose of sensitive information properly.
  • Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Working knowledge of Office 365 and Microsoft GP and Acumatica.
  • Excellent communication and prioritization skills.
  • Strong attention to detail and excellent organizational skills required.
  • Must have the ability to multi-task and problem solve in a fast paced and deadline driven environment.
  • Work as part of a team/be a team player.
  • Strong organizational skills.
  • Strong Customer Service skills, flexible and can adapt to change with ease.
  • Ability to work well and professionally with the public.
  • Ability to maintain professionalism and a positive service attitude at all times.
  • Ability to follow written and verbal instructions.
  • Pay close attention to detail.
  • Ability to work in a high-speed manufacturing environment.
  • Time management skills.
EDUCATION:
Associate’s degree in Business Administration or related field preferred.
EXPERIENCE:
Five (5) to Seven (7) years of supervisory experience in a similar position. Seven (7) to ten (10) years of experience working with Customer Relations Management (CRM) Software. Acumatica and/or Salesforce is a plus.
POSITIONS SUPERVISED:
Clerical/Customer Service Supports
TOOLS/EQUIPMENT/MACHINES USED:
Computer, copy machine, fax machine, laptop, postage machine, printer, Nortel phone system
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
Normal office conditions apply. Employees must have clear, close vision for reading and computer work. Must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard. Job may require reaching shoulder level and below waist. Will occasionally lift/push/pull up to 20 pounds and carry objects.

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