As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... Able to effectively communicate both verbally and in writing * Able to work well under pressure
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... Able to effectively communicate both verbally and in writing * Able to work well under pressure
Customer Service Agent
Edmonton, AB · On-site
$19 - $21/hr
Strong communication skills (verbal and written). * Ability to multitask and thrive in a fast-paced ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license
Customer Service Agent
Edmonton, AB · On-site
$19 - $21/hr
Strong communication skills (verbal and written). * Ability to multitask and thrive in a fast-paced ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license
The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK ® customers through ...
The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK ® customers through ...
CA$50K - CA$60K/yr
Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing ...
Quick apply
CA$50K - CA$60K/yr
Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing ...
The Customer Service Administrator will be responsible for owning the invoicing process of the Service Operations cycle. This position will require an ability to work effectively with other team ...
The Customer Service Administrator will be responsible for owning the invoicing process of the Service Operations cycle. This position will require an ability to work effectively with other team ...
Store 4022612: 5008 - 50 Avenue, Valleyview, Alberta T0H 3N0 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer
Store 4022612: 5008 - 50 Avenue, Valleyview, Alberta T0H 3N0 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer
Store 4025238Q: #142-4242 7Th Street Se, Calgary, Alberta T2G 2Y8 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer
Store 4025238Q: #142-4242 7Th Street Se, Calgary, Alberta T2G 2Y8 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer
The Customer Service Administrator will be responsible for owning the invoicing process of the Service Operations cycle. This position will require an ability to work effectively with other team ...
Quick apply
The Customer Service Administrator will be responsible for owning the invoicing process of the Service Operations cycle. This position will require an ability to work effectively with other team ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...
Quick apply
Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Manager, Customer Service
Vermilion, AB · On-site
The role combines facility operations, grain procurement, customer service, and team leadership to drive financial performance, operational excellence, and business growth. What You'll Be Doing:
Manager, Customer Service
Vermilion, AB · On-site
The role combines facility operations, grain procurement, customer service, and team leadership to drive financial performance, operational excellence, and business growth. What You'll Be Doing:
Customer Service Service Writer information
What does a customer service service writer do?
A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.
What are the key skills and qualifications needed to thrive as a customer service service writer?
To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.
How does a customer service service writer typically collaborate with technicians and customers during the repair process?
A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.
What is the difference between Customer Service Service Writer vs Automotive Service Advisor?
| Aspect | Customer Service Service Writer | Automotive Service Advisor |
|---|---|---|
| Credentials | High school diploma, basic automotive knowledge, customer service skills | High school diploma, automotive knowledge, communication skills |
| Work Environment | Service bays, customer reception areas | Service department, customer interaction areas |
| Industry Usage | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Primary Role | Writing repair orders, communicating customer needs | Explaining repairs, upselling services, estimating costs |
Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.
Can you be a customer service service writer with no experience?
Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.
What cities in Alberta are hiring for Customer Service Service Writer jobs?
Cities in Alberta with the most Customer Service Service Writer job openings:
Representative - Customer Service - Supply Chain
Edmonton, AB • On-site
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
Wesco rating
7.1
Based on 127 frontline employees who took The Breakroom Quiz
Job description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- This role will focus on servicing the supply chain customer services by processing and managing orders from end to end.
- Daily team management meetings to review current orders and provide the customer with timely updates.
Qualifications:
- High School Degree or Equivalent required
- College Diploma preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and Outlook.
#LI-A1
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
This posting is for a current, active vacancy intended for immediate hire.