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Customer Service Role Jobs in Oregon (NOW HIRING)

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Customer Service Role information

See Oregon salary details

$10

$19

$28

How much do customer service role jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service role in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Role vs Customer Support Specialist?

AspectCustomer Service RoleCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceSimilar credentials; technical knowledge may be required for product-specific support
Work EnvironmentRetail stores, call centers, online supportTechnical support centers, online chat, phone support
Employer & Industry UsageRetail, hospitality, telecom, e-commerceTech companies, software firms, electronics
Common Search & Comparison IntentCustomer Service Role vs Customer Support Specialist

Customer Service Roles focus on general customer interactions, addressing inquiries, and resolving issues across various industries. Customer Support Specialists often handle technical or product-specific issues, requiring more specialized knowledge. Both roles involve assisting customers but differ in technical complexity and work environment.

What are some customer service roles?

Customer service roles include positions such as customer service representative, call center agent, support specialist, and client service associate. These roles typically require strong communication skills, problem-solving abilities, and proficiency with customer management tools like CRM software. They often involve interacting with customers via phone, email, or chat to resolve issues and provide information.

What is a customer service role?

A customer service role involves assisting customers by answering questions, resolving issues, and providing information about products or services. It typically requires good communication skills, patience, and familiarity with tools like customer relationship management (CRM) software. The goal is to ensure customer satisfaction and maintain positive relationships.

What is a job description for customer service role?

A customer service role involves assisting customers by answering questions, resolving issues, and providing information about products or services. It requires strong communication skills, patience, and familiarity with customer management tools or software. The position often involves working in a fast-paced environment and may require specific training or certifications.

What cities in Oregon are hiring for Customer Service Role jobs?

Cities in Oregon with the most Customer Service Role job openings:

Customer Service Role jobs near you
Infographic showing various Customer Service Role job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Customer Service Specialist

Portland, OR • On-site

Peninsula Truck Lines
Trucking • 201 - 500 employees
Learn more about Peninsula Truck Linesexternal

$18 - $23.75/hr

Other

Posted 18 days ago

Job description

Job Summary:
The Customer Service Specialist is responsible for providing exceptional service to clients by addressing their inquiries, resolving issues, and ensuring smooth coordination of transportation services. This role requires strong communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person promptly and professionally.
  • Provide detailed information about services, rates, and scheduling.
  • Investigate and resolve customer complaints or issues related to shipments, billing, and services.
  • Coordinate with other departments to find effective solutions and follow up to ensure customer satisfaction.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Identify areas for improvement in customer service processes and suggest enhancements.
  • Participate in training sessions and team meetings to stay updated on company policies and procedures.
  • Build and maintain positive relationships with key clients.
  • Proactively reach out to customers to provide updates, gather feedback, and ensure their needs are met.
  • Assist with administrative tasks such as scheduling, filing, and data entry.
  • Support the sales and operations teams with customer-related activities.
  • Other duties as assigned.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
  • Proven experience in a customer service role, preferably in the transportation or logistics industry.
  • Strong verbal and written communication skills.
  • Proficiency with customer service software, databases, and tools.
  • Excellent problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong interpersonal skills and a customer-focused attitude.
  • OS&D experience preferred but not required.
Physical Requirements:
  • Ability to sit for extended periods while working at a computer.
  • Occasional lifting of items between 5-15 lbs.
Work Environment:
  • Office environment with daily visits to warehouse or operations areas.
  • Fast-paced and dynamic work setting requiring adaptability and flexibility.

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