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Customer Service Resolution Specialist Jobs (NOW HIRING)

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible ... Complex understanding of the products and services available to customers and the ability to ...

LeafHome

Resolution Specialist

Hudson, OH

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible ... Complex understanding of the products and services available to customers and the ability to ...

The Kuskokwim Corp.

$70 - $90/hr

Submit Global Service Center (GSC) tickets to initiate, modify, suspend, reactivate, and enable end user accounts. * Collaborate with Training Site Lead and Issue Resolution Specialists to ensure end ...

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Customer Service Resolution Specialist information

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How much do customer service resolution specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What does a customer service resolution specialist do?

A Customer Service Resolution Specialist is responsible for handling complex customer issues and resolving complaints that frontline representatives are unable to address. They communicate with customers via phone, email, or chat to understand their concerns, investigate problems, and find satisfactory solutions. These specialists often coordinate with other departments to resolve issues, ensure customer satisfaction, and maintain company policies. Their goal is to improve customer loyalty by providing effective, timely resolutions and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a customer service resolution specialist, and why are they important?

To thrive as a Customer Service Resolution Specialist, you need strong problem-solving abilities, excellent verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, active listening, and conflict resolution skills help you stand out in handling challenging interactions. These skills ensure swift, effective resolutions that enhance customer satisfaction and loyalty.

What are some common challenges faced by customer service resolution specialists, and how are they addressed in the workplace?

Customer Service Resolution Specialists often encounter challenging situations, such as managing difficult customers, resolving complex issues, and meeting tight response deadlines. To address these challenges, many employers provide ongoing training in conflict resolution, communication skills, and product knowledge. Team collaboration and access to escalation support are also common, enabling specialists to share best practices and seek guidance when needed. A supportive work environment with clear protocols helps ensure that specialists can provide effective solutions while maintaining customer satisfaction.

What is the difference between Customer Service Resolution Specialist vs Customer Support Agent?

AspectCustomer Service Resolution SpecialistCustomer Support Agent
CredentialsHigh school diploma or equivalent; certifications in customer service preferredHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, online support, in-person interactionsCall centers, online chat, email support
Employer & IndustryRetail, telecom, finance, tech companiesRetail, tech, service industries
Primary FocusResolving complex customer issues, ensuring satisfactionHandling inquiries, providing product/service info

Customer Service Resolution Specialists focus on resolving complex issues and ensuring customer satisfaction, often requiring advanced problem-solving skills. Customer Support Agents handle routine inquiries and provide basic assistance. While both roles involve customer interaction, Resolution Specialists typically manage more challenging cases and may require additional certifications or experience.

What cities are hiring for Customer Service Resolution Specialist jobs?

Cities with the most Customer Service Resolution Specialist job openings:

What states have the most Customer Service Resolution Specialist jobs?

States with the most job openings for Customer Service Resolution Specialist jobs include:

Customer Service Resolution Specialist jobs near you
Infographic showing various Customer Service Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,171 per year, or $24.6 per hour.

Customer Resolution Specialist

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

About Us:
At Air Experts Heating, Cooling and Plumbing, we take pride in doing things the right way-for both our customers and our team. For many years, we've been voted Best Place to Work in Raleigh, as well as Best Plumber and Best HVAC Contractor.
We care deeply about the quality of our work and the experience we provide. While issues and escalations do happen in any service business, they are the exception-not the norm-and we are committed to resolving them the right way every time.
EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values. We are committed to making sure our team members are provided with the tools they need to grow and succeed. What you do matters here.
About the Role:
We are looking for a dependable, professional, and solution-driven individual to take ownership of customer complaints and escalations. This is a high-impact role that directly supports the President and plays a key part in protecting and improving the customer experience.
This position will primarily focus on resolving customer issues. When escalations are minimal (which is the goal), you will support the President and Installation team with administrative responsibilities.
Key Responsibilities:
  • Serve as the main point of contact for customer complaints and escalations
  • Handle difficult conversations with patience, professionalism, and empathy
  • Work closely with management teams to investigate and resolve issues fully
  • Follow issues through to completion-ensuring the customer feels heard and satisfied
  • Document and track all escalations and resolutions
  • Provide updates to both customers and internal leadership
  • Complete administrative and office support tasks as assigned by the President, primarily supporting the installation department

What We're Looking For:
  • Experience in HVAC and/or plumbing industry required (understanding how jobs are run from a process standpoint is essential)
  • Strong customer service and conflict resolution skills
  • Calm, patient, and professional-especially in high-stress situations
  • Excellent written and verbal communication skills
  • Highly organized with strong follow-through
  • Comfortable using Microsoft Outlook and general computer/phone systems
  • Service Titan experience preferred

Why This Role Matters:
This is not a typical customer service role. You will be handling our most important and sensitive customer interactions while working directly with company leadership. We are looking for someone who takes ownership, communicates clearly, and gets things resolved the right way.
Work Environment:
  • Full-time, in-office position Monday-Friday 8 AM - 5 PM
  • Fast-paced and team-oriented
  • Direct exposure to leadership and company operations

Compensation & Benefits:
  • Competitive Hourly Pay
  • Monthly bonus opportunities
  • Opportunity to grow within the company
  • Medical Insurance - 3 plans to choose from
  • HSA with Company Contribution
  • Dental Insurance - 100% Company Paid
  • Long Term Disability - 100% Company Paid
  • Short Term Disability
  • Vision Insurance - 100% Company Paid
  • $25,000 Life & $25,000 AD&D - 100% Company Paid
  • Additional voluntary life insurance available up to $300,000 with a guaranteed $100,000
  • Critical Illness & Accident Insurance
  • 401K
  • 401K with 4% Match
  • Company Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Generous Employee Discounts on anything we offer

If this role sounds like a fit for you, apply to start the conversation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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