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Customer Service Resolution Specialist Jobs (NOW HIRING)

Ntta

$18.50/hr

The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office support tasks, focusing on adaptability and goal achievement in a fast-paced environment. Starting ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... Bachelor's Degree or equivalent applicable work experience * 3+ Years of customer service ...

Ag

Customer Resolution Specialist

Herndon, VA · On-site

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... Bachelor's Degree or equivalent applicable work experience * 3+ Years of customer service ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

$60 - $90/hr

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... Bachelor's Degree or equivalent applicable work experience * 3+ Years of customer service ...

Ag

Customer Resolution Specialist (Contract)

Herndon, VA · On-site

$26 - $33/hr

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and ... Engage in basic level relationship-building with customers emphasizing the positive services and ...

Amazon

Customer Resolution Specialist

Seattle, WA · On-site

$21.58 - $25.96/hr

Consistently high-quality, empathetic service delivery is the primary means through which this role ... Work within defined resolution workflows to solve customer problems, particularly routine and ...

New

Amazon

Customer Resolution Specialist

Seattle, WA · On-site

$21.58 - $25.96/hr

Consistently high-quality, empathetic service delivery is the primary means through which this role ... Work within defined resolution workflows to solve customer problems, particularly routine and ...

Amazon

Customer Resolution Specialist

Seattle, WA · On-site

$21.58 - $25.96/hr

Consistently high-quality, empathetic service delivery is the primary means through which this role ... Work within defined resolution workflows to solve customer problems, particularly routine and ...

New

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Customer Service Resolution Specialist information

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How much do customer service resolution specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What does a customer service resolution specialist do?

A Customer Service Resolution Specialist is responsible for handling complex customer issues and resolving complaints that frontline representatives are unable to address. They communicate with customers via phone, email, or chat to understand their concerns, investigate problems, and find satisfactory solutions. These specialists often coordinate with other departments to resolve issues, ensure customer satisfaction, and maintain company policies. Their goal is to improve customer loyalty by providing effective, timely resolutions and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a customer service resolution specialist, and why are they important?

To thrive as a Customer Service Resolution Specialist, you need strong problem-solving abilities, excellent verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, active listening, and conflict resolution skills help you stand out in handling challenging interactions. These skills ensure swift, effective resolutions that enhance customer satisfaction and loyalty.

What are some common challenges faced by customer service resolution specialists, and how are they addressed in the workplace?

Customer Service Resolution Specialists often encounter challenging situations, such as managing difficult customers, resolving complex issues, and meeting tight response deadlines. To address these challenges, many employers provide ongoing training in conflict resolution, communication skills, and product knowledge. Team collaboration and access to escalation support are also common, enabling specialists to share best practices and seek guidance when needed. A supportive work environment with clear protocols helps ensure that specialists can provide effective solutions while maintaining customer satisfaction.

What is the difference between Customer Service Resolution Specialist vs Customer Support Agent?

AspectCustomer Service Resolution SpecialistCustomer Support Agent
CredentialsHigh school diploma or equivalent; certifications in customer service preferredHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, online support, in-person interactionsCall centers, online chat, email support
Employer & IndustryRetail, telecom, finance, tech companiesRetail, tech, service industries
Primary FocusResolving complex customer issues, ensuring satisfactionHandling inquiries, providing product/service info

Customer Service Resolution Specialists focus on resolving complex issues and ensuring customer satisfaction, often requiring advanced problem-solving skills. Customer Support Agents handle routine inquiries and provide basic assistance. While both roles involve customer interaction, Resolution Specialists typically manage more challenging cases and may require additional certifications or experience.

What cities are hiring for Customer Service Resolution Specialist jobs?

Cities with the most Customer Service Resolution Specialist job openings:

What states have the most Customer Service Resolution Specialist jobs?

States with the most job openings for Customer Service Resolution Specialist jobs include:

Customer Service Resolution Specialist jobs near you
Infographic showing various Customer Service Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,171 per year, or $24.6 per hour.

Customer Service Resolution Specialist

Medical University of South Carolina

Charleston, SC • On-site

Full-time

Re-posted 9 days ago

Job description

Job Description Summary

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
Assists with on-site patient counseling and supports customer service as business needs dictate
Special projects as needed
Other duties as assigned

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002054 UMA CORP RC SBO Customer Service CC

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Job Description

  • Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
  • Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
  • Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
  • Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
  • Assists with on-site patient counseling and supports customer service as business needs dictate
  • Special projects as needed
  • Other duties as assigned

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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