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Customer Service Representative Jobs in Springdale, AR

CARDS Holdings, Inc.

Customer Service Rep

Springdale, AR · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will be that voice: the calm, knowledgeable problem solver who turns a frustrated call into a resolved one and makes customers glad they picked up the phone.

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Springdale, AR

Customer Service Representative information

See Springdale, AR salary details

$8

$16

$23

How much do customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service representative in Springdale, AR is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.51 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Springdale, AR? The most popular types of Customer Service Representative jobs in Springdale, AR are:
What are popular job titles related to Customer Service Representative jobs in Springdale, AR? For Customer Service Representative jobs in Springdale, AR, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Springdale, AR look for? The top searched job categories for Customer Service Representative jobs in Springdale, AR are:
What cities near Springdale, AR are hiring for Customer Service Representative jobs? Cities near Springdale, AR with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Springdale, AR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,576 per year, or $16.6 per hour.

Customer Service Representative

Carroll Electric Cooperative Corporation

Bentonville, AR

$13.50 - $18.50/hr

Full-time

Posted 4 days ago

Job description

PURPOSES SPECIFIC TO THE POSITION

To provide a wide range of customer service to the members of the Cooperative. To represent the Cooperative in a professional manner while many times serving as the "face" of the Cooperative.

RELATIONSHIPS

  • Reporting structure varies by office location[1]
  • Directs none, except personnel who may be assigned from time to time
  • Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.

SPECIFICATIONS AND RESPONSIBILITIES

  • At least two years of clerical, administrative, and/or customer service experience is preferred. Other experience and attributes may be considered in lieu of this.
  • Written and verbal bi-lingual (Spanish and English) skills are valuable.
  • Requires ability and willingness to effectively speak on the phone or in-person and perform other work simultaneously.
  • Requires ability and willingness to effectively respond to upset members.
  • Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
  • Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
  • Requires ability to effectively operate two-way radio systems, computers and other mobile devices and their associated software and applications.
  • Requires accurate and quick keyboarding and 10-key skills.
  • Requires ability and willingness to maintain a neat workspace and accurately maintain various physical and electronic files and records.
  • Requires ability and willingness to work in a constant state of alertness and focus.
  • Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs.
  • Processes and distributes incoming mail.
  • Receives and accurately records payments.
  • Prepares and maintains various reports.
  • Receives and directs emergency calls.
  • Accepts applications for membership and electric services.
  • Processes various connect, reconnect, and disconnect service orders.
  • Explains requirements, rules, regulations, and applicable policies.
  • Attends and participates in various meetings and training.
  • A valid driver's license is required, along with the availability and willingness to travel to work in district offices as needed.
  • Performs other duties as requested or required by the position.

[1] Berryville – Customer Service Manager; Bentonville – Manager, Customer Support; Huntsville & Jasper – District Vice President

Carroll Electric is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their status in any category protected by applicable law.

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