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Customer Service Representative Jobs in Rohnert Park, CA

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and ...

Wineshipping.com, LLC

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

Customer Service Representative Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rohnert Park, CA

Customer Service Representative information

See Rohnert Park, CA salary details

$10

$20

$29

How much do customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service representative in Rohnert Park, CA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.17 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Rohnert Park, CA?

The most popular types of Customer Service Representative jobs in Rohnert Park, CA are:

What are popular job titles related to Customer Service Representative jobs in Rohnert Park, CA?

For Customer Service Representative jobs in Rohnert Park, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Rohnert Park, CA look for?

The top searched job categories for Customer Service Representative jobs in Rohnert Park, CA are:

What cities near Rohnert Park, CA are hiring for Customer Service Representative jobs?

Cities near Rohnert Park, CA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rohnert Park, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,309 per year, or $20.8 per hour.

Customer Service Representative

Windsor, CA • On-site

FASTSIGNS® of Windsor, CA - Sonoma County
See more jobs at FASTSIGNS® of Windsor, CA - Sonoma Countyexternal

$17.50 - $24/hr

Other

Re-posted 10 days ago

Job description

Customer Service Representative (CSR)

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)! As a CSR, you will use your experience and skills to provide the best customer service! You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, and building relationships.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability to develop lasting relationships.

Responsibilities
  • Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Maintains an attractive retail environment (clean, organized, and functional)
  • Identifies and resolves customer satisfaction issues
  • Ability to lift 40 pounds
  • Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
Qualifications
  • High school diploma or GED required
  • No experience needed
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills preferred

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