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Customer Service Representative Jobs in Moscow, ID

WaFd Bank

Customer Service Representative

Pullman, WA · On-site

$21.03/hr

Customer Service Representative Location : Location US-WA-Pullman Location/Org Data : Name Pullman Location : Address 405 E Main St Location : City Pullman Location : State/Province WA ID 2026-5030 ...

WaFd Bank

Customer Service Representative

Pullman, WA

$18 - $21.03/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Pullman, WA · On-site

$18 - $21.03/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Pullman, WA · On-site

$18 - $21.03/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

LUMA

Customer Service Representative 1

Lewiston, ID · On-site

$17.13/hr

The Idaho Department of Fish and Game is seeking a Customer Service Representative 1. This position will be located at our Clearwater Regional Office located in Lewiston, ID. This is a year-round non ...

LUMA

Customer Service Representative 2

Lewiston, ID · On-site

$18.61/hr

The Idaho Department of Fish and Game is seeking a dynamic, customer-focused Customer Service Representative 2 to join our Clearwater Regional front office in Lewiston. Under the direct supervision ...

Archer Travel Service, Inc

Customer Representative

Pullman, WA · On-site

$15.75 - $21.25/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

KFC

Customer Service

Lewiston, ID

$16.66 - $17.25/hr

Customer Service Team Member Pay Range: $16.66 per hour - $17.25 per hour Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family ...

KFC

Customer Service

Moscow, ID

$16.66 - $17.25/hr

Customer Service Team Member Pay Range: $16.66 per hour - $17.25 per hour Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family ...

Covenanthealth

PATIENT SERVICE REPRESENTATIVE

Lewiston, ID

$17.50 - $22.25/hr

The Patient Service Representative serves as a key member of the medical office team and plays an ... Strong customer service, interpersonal, and patient relation skills. * A professional, courteous ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Moscow, ID

Customer Service Representative information

See Moscow, ID salary details

$8

$16

$23

How much do customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative in Moscow, ID is $16.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Moscow, ID?

The most popular types of Customer Service Representative jobs in Moscow, ID are:

What are popular job titles related to Customer Service Representative jobs in Moscow, ID?

For Customer Service Representative jobs in Moscow, ID, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Moscow, ID look for?

The top searched job categories for Customer Service Representative jobs in Moscow, ID are:

What cities near Moscow, ID are hiring for Customer Service Representative jobs?

Cities near Moscow, ID with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Moscow, ID as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,940 per year, or $16.3 per hour.

Customer Service Representative

WaFd Bank

Pullman, WA • On-site

$21.03/hr

Other

Medical, Life, Retirement, PTO

Posted 10 days ago

WaFd Bank rating

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

7th of 171 rated banks

Job description


Customer Service Representative
Location : Location
US-WA-Pullman
Location/Org Data : Name
Pullman
Location : Address
405 E Main St
Location : City
Pullman
Location : State/Province
WA
ID
2026-5030
Category
Retail Banking
Position Type
Full Time
Min
USD $18.00/Hr.
Max
USD $21.03/Hr.
Min
USD $18.00/Hr.
Max
USD $21.03/Hr.
Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

Consider joining our team if you want:

    An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
  • To start a professional career with Monday through Friday work hours and weekends off
  • A career that provides opportunity for growth; promoting from within is our top priority
  • A comprehensive benefits package.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed:

  • A smile and great attitude
  • Highly developed sense of integrity and strong work ethic
  • Personable and outgoing; able to talk with clients and build rapport and relationships
  • Great attention to detail and providing accurate service
  • Technically savvy; able to use multiple computer systems and ability to adapt to change
  • Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
  • Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

  • High school diploma or approved equivalent.
  • Basic math skills, 10-key and keyboarding.
  • Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
  • Well-developed smart phone and digital channel skills.
  • Must be organized and display excellent communication skills and a personable attitude.

Experience:

  • Previous work in retail, consumer service delivery, or client relations.

Benefits

At WaFd Bank you get all of these great benefits!

  • Paid time off for vacation, sick days and holidays
  • Health insurance
  • Stock options
  • 401(k) plan
  • Paid Parental Leave
  • Life and AD&D insurance
  • Long-term disability
  • Tuition Reimbursement
  • Employee assistance programs
  • Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

Know Your Rights: Workplace Discrimination is Illegal - click here for more information

California Consumer Privacy Act 2026

Requisition Post Information* : Posted Date
8/12/2026

What WaFd Bank employees say

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